CQI/IRCA Approved Lead Auditor ISO 20000-1:2018
To understand the overview of ISO 20001-1:2018. To enable delegates understand Key concepts in Information Technology Service Management System auditing. To impart/enhance practical auditing skills to become certified Lead Auditor. To enable the delegates to plan, conduct & manage ITSM audits effectively in accordance with the principles & guidelines of ISO 19011 and ISO/IEC 17021. To enhance the technical and behavioral competency in conducting effective ITSM audits as Lead Auditor.
This is CQI/IRCA approved course on IT- SMS – ISO/IEC 20000-1:2018 Lead Auditor Training (IRCA Course No. 2311). This course is designed in accordance with ISO 19011, ISO 20000-6 and ISO/IEC 17021. The course includes understanding the elements of ISO/ IEC 20000-1:2018 Service Management System (SMS) coupled with a practical approach to plan, effectively conduct and report first party, second party and third party audits of SMS which helps organizations to achieve their SMS objectives and improve overall SMS performance. The course focuses on imparting knowledge and developing skills in conducting audits of SMS effectively and independently as a team leader.
The core elements of a management system and the interrelationship between context of the organization, management commitment, policy, planning, operation, performance evaluation and continual improvement. Principles and concepts of service management, the requirements of ISO/IEC 20000-1, the relationship between organizational objectives and the delivery of services, concepts of organizational governance through financial management and risk management, typical issues and interested parties relevant to an SMS and services, and their typical requirements, the influence of organizational processes on service demands and the impact of changing those processes, variety of technologies used to deliver services
Certificate of successful completion shall be issued to all the delegates who attend entire duration of the course & pass the written examination. Certificate of attendance shall be issued to those who do not pass the written examination.
5 Days