Senior Manager/DGM/AGM – Certification Operations

Senior Manager/DGM/AGM – Certification Operations

Mumbai

Operations - System Certification

Cluster Head – System Certification, Training & Sustainability 

• Graduate in Engineering (Mechanical / Production / Electrical) or in Pure Sciences.
• Lead Auditor qualification for ISO 9001, as a minimum.
• Knowledge of ISO 17021-1 and ISO 17065 requirements, as well as mandatory documents issued by the International Accreditation Forum (IAF).
• Knowledge and understanding of certification business

Minimum of 10 years of industry experience, including minimum 3 years of experience within Certification Body

• Responsible to manage the Certification Operations team involved in processes related to file reviews, certification decisions, offer reviews, audit effort approvals, auditor qualification management and certificate issuance activities in line with TUV India/TUV NORD and ISO 17021-1 / scheme-specific requirements, as applicable.
• Monitor & ensure that Offer Review Approvals, as well as Audit Team & Effort Approvals (ATEA), are done in line with the organizational as well as accreditation requirements in a timely manner.
• Ensure completeness checks of audit reports for different types of audits performed e.g. initial audit, main audit, routine surveillance audits, special audits, recertification audit and transfer audits for various management system standards.
• Maintain updated records and database of the qualifications and experience of Auditors, Lead Auditors and Specialists within their area that are allocated to deliver as per the System Certification contracts, and to ensure that only personnel approved through the CDS team are employed upon such activities.
• Liaise, Facilitate & Manage the processes related to audit activities for TNCERT subsidiaries, including auditor assignment, execution and invoicing for the same.
• Ensure the TUV India / TUV NORD Quality Management System is complied with for all certification activities.
• Prohibit & report any technical deviations to the Manager - Accreditation &/or Cluster Head directly related to the concerned area office.
• Report on matters relating to the suspension, withdrawal and cancellation of certificates and other accreditation-related activities within the area of responsibility.
• Participate and cooperate in demonstrating compliances during Accreditation audits.
• Ensure appropriate training of all personnel in accordance with the TUV India / TUV NORD Management System requirements (both local and global).
• Provide technical & operational support to all PC Heads, Product Managers, Planners & Sales team within Cluster India for any HO operations aspects pertaining to any scheme-specific requirements.
• Support the TUV India / TUV NORD network and TUV NORD CB team on any technical matters for all schemes covering management systems as well as second party audits.
• Undertake internal compliance audits for the certification activities within Cluster India, in accordance with the formal internal audit schedule.
• Support the ongoing implementation of Corporate Management System initiatives within TUV India.

• Ensuring that services are provided in a way that meets the specified goals of the company with respect to economic efficiency, quality and profitable business growth
• Ability to understand customers' pain areas
• Good exposure to QA aspects in System Certification
• Good understanding of applicable technical & compliance aspects like ISO 17021-1, IAF Mandatory Documents, scheme-specific rules, etc
• Positive thinker and troubleshooter
• Target-oriented with a growth mindset
• Experience in team management, including optimisation of shared resources
• Team player with good man-management skills
• Good presentation, interpersonal, leadership, and communication skills
• Hands-on experience with Operational Management processes
• Client relationship management skills
• Hands-on knowledge of MS-Office
• Excellent data analytical skills