Head - Product Certification

Head - Product Certification

Mumbai / Pune

10-15 years or more

BE+ (EXTC, Electrical, Electronic, Mechatronics)

• Lead the business & team in the India & South Asia region, taking ownership of profit and loss (P&L) responsibilities.
• Technical Head of the Service portfolio responsible for managing the service offer and delivery from technical, commercial, accreditation and risk perspectives.
• Define and communicate the scope and objectives of the product/ service, aligning them with organizational goals, especially highest integrity.
• Set up the organization, processes and controls for managing the service- acquisition, delivery, quality and compliance.
• Preparation of budget based on TUV India guidelines and growth plan as well as the market conditions, under guidance of the Cluster Head.
• Devise sales strategy for all services in order to meet growth targets.
• Take responsibility for new business development within the scope of TUV India's product certification services.
• Take the lead in further driving product certification growth under guidance of the Head - Business Development.
• Coordinate with Inspection Profit Centre Heads and Heads of other vertical for cross-selling, systemic learnings.
• Guide, mentor, drive and actively support the Sales Team to achieve monthly and annual KPIs and targets.
• Lead by example in handling customers and become the go to person for the clients for getting things done while managing client expectations.
• Build and manage a team of engineers, assigning them to projects based on their competency and job requirements and provide technical guidance / monitoring at key stages throughout project execution.
• Optimize the utilization of project engineers for efficient project delivery.
• Maintain a competency matrix for engineers, tracking their skills and expertise.
• Monitor engineers' performance in accordance with TUV procedures and requirements of the standards and directives.
• Identify training needs and organize training programs for engineers.
• Promotion of exchange of information within the group.
• Develop and train team members to enhance their project capabilities.
• Support in meeting requirements of European Directives for Machinery, Low Voltage, EMI/EMC in-line to the commitments to client.
• Support in meeting requirements of European Directives for ATEX directives and IECEx in-line to the commitments to client.
• Support in meeting requirements of IEC 61508, IEC 61511, ISO 13849, IEC 62061 standards.
• Plan project execution to achieve monthly sales targets in the India region.
• Keep management updated on invoicing status.
• Ensure timely invoicing and collection of receivables.
• Establish and maintain a comprehensive management system to oversee the product/service lifecycle efficiently.
• Monitor and assess product/service performance, using key metrics, customer feedback, and market research.
• Ensure compliance with industry standards and regulations through accreditation and certification control.
• Collaborate with cross-functional teams to align activities and maximize product/service success.
• Co-ordinate with Notified Bodies to expedite projects to meet delivery deadlines.
• Report and address any client dissatisfaction or complaints promptly.
• Visit clients to resolve issues or address complaints if necessary.
• Review projects and maintain/improve quality of processes and deliverables.
• Be responsible for QHSE requirements applicable for the services.
• Support the recruitment process for technical positions as needed.
• Be responsible for leadership and management of employees according to the code of  ethics and values of TNG and ensuring a working atmosphere that promotes productivity.
• Be responsible to ensure team building, competence building and enhancement and motivation of the employees assigned to them with  necessary support from HR

• Proven experience in a leadership role within the product certification industry.
• Familiarity with European Directives - 2014/34/EU, 2006/42/EC, 2014/35/EU, 2014/30/EU as well as the standards -  IEC 61508, IEC 61511, ISO 13849, IEC 62443, IEC/EN 60079 series and other compliance requirements related to product certification.
• Strong business acumen with a track record of effectively managing P&L.
• Excellent team management and leadership skills.
• Sound knowledge of project management principles and practices.
• Exceptional communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Proactive problem-solving and decision-making abilities.
• Result-oriented mindset with a focus on achieving sales targets and business growth.