Quality Management System

ISO 9001 defines the requirements for Quality Management System of an organization to Design, Manufacture and Deliver products and services to meet customer as well as applicable statutory & regulatory requirements. The standard also specifies framework to assess the customer perception and the continual improvements.

ISO 9001 certification results into good management practices. The certification aims at providing a global standard that spells out quality and trust. To meet the requirements for the ISO 9001 certification, an organisation should demonstrate its ability to consistently provide products that meet applicable statutory & regulatory requirements and continue to meet changing expectations of customers.

The purpose of ISO 9001 is to facilitate international trade by providing a single standard that is recognized and respected globally. It is a generic standard and is applicable to organizations in all areas of work. Some of the areas are manufacturing, processing, servicing, printing, forestry, electronics, steel, computing, legal services, financial services, accounting, trucking, banking, retailing, and so on.

Manufacturing, commercial and service organizations can reap many benefits from Quality Management System certification. Quality Management systems optimize production/service processes, increase efficiency and reduce costs. The ISO 9001 certificate indicates the organization’s adherence to quality management practices and minimizes the potential risk to customers. These good practices are compiled into a set of standardized requirements for a quality management system for your organisation.

ISO 9001 is internationally well accepted. It is recognized in more than 160 countries and is the obvious choice for any organisation involved in international business or committed to quality.

A well designed and implemented quality management system, based on ISO 9001:2015 can provide organizations with the following benefits:

• Higher involvement and committment from top management
• Addressing risks and opportunities associated with its context and objectives
• Facilitating opportunities to enhance customer satisfaction
• Establishing framework for performance improvement
• Improves product/service reliability 
• Enhanced level of employee awareness 
• Better understanding of customer expectations

The certification process is a multiple-step process. The certification cycle is described briefly:

• Application for certification from client
• Offer from TUV India
• Offer acceptance from client and order confirmation by TUV India
• Pre audit (optional)
• Certification audit - (Stage 1 + Stage 2)
• Issue of certificate on successful completion of certification audit
• Surveillance audits at defined interval
• Recertification audit after 3 years

The current version is ISO 9001:2015. This new version takes account of the increasing complexity of the environment within which organisations have to work and also focus more strongly on the special features and needs of service providers. Also a new High Level Structure will create greater harmony between ISO 9001 and other management system standards.Further, the responsibility and autonomy of organisations will be much more strongly emphasised; the same applies to the importance of the process approach and handling of risks. This standard continues to be the only non sector specific certification standard for quality management systems and maintains its most important quality objectives, such as customer satisfaction and generation of compliant products and services.

Our team will work with your organisation to facilitate the process of achieving the certification. TUV India's audits certify your organisation as being committed to continual improvement and customer satisfaction. Our team of competent auditors ensures your organization’s fulfillment of customer as well as statutory & regulatory requirements.