ISO 20000-1:2018 Lead Auditor
To understand the overview of ISO 20001-1:2018. To enable delegates understand Key concepts in Information Technology Service Management System auditing. To impart/enhance practical auditing skills to become certified Lead Auditor. To enable the delegates to plan, conduct & manage ITSM audits effectively in accordance with the principles & guidelines of ISO 19011 and ISO/IEC 17021. To enhance the technical and behavioral competency in conducting effective ITSM audits as Lead Auditor.
It essentially covers the overview of basic requirements of ISO 20000-1:2018 with a specific focus on complying with the requirements of the standard. It also provides a guideline for the people in the organization as to how ITSMS is required to be developed & implemented.
The core elements of a management system and the interrelationship between context of the organization, management commitment, policy, planning, operation, performance evaluation and continual improvement. Principles and concepts of service management, the requirements of ISO/IEC 20000-1, the relationship between organizational objectives and the delivery of services, concepts of organizational governance through financial management and risk management, typical issues and interested parties relevant to an SMS and services, and their typical requirements, the influence of organizational processes on service demands and the impact of changing those processes, variety of technologies used to deliver services
Certificate of successful completion shall be issued to all the delegates who attend entire duration of the course & pass the written examination. Certificate of attendance shall be issued to those who do not pass the written examination.
5 Days