Hotel inspection and certification is a process with many advantages for hoteliers, staff, customers, tour operators and the destination.
Applying recognized standards and private protocols not only ensures the compliance of hotels with the national, European and international institutional framework but also with the requirements of strategic partners such as tour operators and customers.
In addition, the improvement of products and services provided, as well as the level of hygiene and safety is achieved, offering competitive advantages and satisfaction.
Through a wide range of services we can provide added value for the safety, quality, reliability and sustainability of your business.
In the field of inspection and certification, we ensure that hotels comply with the most important and most recognized systems and protocols:
In addition, we provide compliance audit and certification for a number of Private Protocols by issuing the relevant labels and certificates of compliance. These include those related to Greek gastronomic tradition and identity (Greek Breakfast, We Do Local, Aegean Cuisine, and Agrofood in collaboration with the Region of Crete).
The sustainability (or sustainability) of hotels on the one hand has become a key priority for all businesses and on the other hand it has now become an established criterion for the choice of a holiday destination for our visitors. The contribution of each business to the achievement of international sustainable development goals is a one-way street and the implementation and certification to international standards can make a major contribution to this process. Thus, audits and certifications are carried out based on the ISO 21401 system (Sustainability Management Systems for Accommodation Establishments), as well as corresponding recognized private hotel protocols.
The complexity of running a hotel is also linked to responsibilities and obligations for the safe operation of the facilities. Our experienced and qualified partners conduct inspections ensuring compliance and increasing safety levels in facilities such as:
Our specialized and experienced instructors conduct in-person and distance training for a number of highly topical and key subjects. These include, among others, Risk Management, Food Safety and Hygiene, Allergen Management, Health Protocols, Tourism Sustainability, Environmental Management and Hotel Management.
Given that the needs of each hotel and each destination are different and changing, we undertake the creation and implementation of seminars that meet the individual requirements of each of our partners. In collaboration with you, we create original training material according to the target of each seminar and then our experienced trainers deliver it either in person or online, in a time that suits both parties.
In addition, we train and certify Data Protection Officers (DPOs) and conduct Personal Certification exams for a range of specialties. These include the Guest Experience Expert in Tourism, the Accommodation Reservations Officer, the Waiter, the Linen Clerk, the Catering Clerk, the Pastry and Bakery Executive, and the Catering Executive.
As part of our hotel inspection services, we undertake the inspection for the classification of hotels into star categories based on the technical and functional specifications and rating criteria as defined in Greek legislation. The classification system applies to tourist accommodation (hotels), both new and existing.
However, we also provide an additional safeguard for the smooth operation of hotels through our 'mystery guest' service. Executives from our company visit the accommodations as customers-incognito, checking and confirming that they comply with the requirements of the corporate quality standards ensuring that these are reflected in normal operating conditions. The specifications, the corresponding inspection questionnaires, inspection dates are jointly determined and a detailed report of compliance and findings is delivered.
We are the leading inspection and certification company. TÜV NORD Greece (TÜV NORD) is a member of the TÜV Nord Group, with a presence in 100 countries, sales of 1.6 billion euros (2022) and 15,000 employees. TÜV NORD Greece (TÜV NORD) was founded in 1987, has more than 130 permanent staff, recorded a turnover of 25 million euros in 2022, has subsidiaries in Cyprus and Egypt and is a member of SETE.
In total, it has conducted more than 15,000 Management Systems certifications, has trained 45,000 executives in all sectors and 40,000 executives were candidates for the certification of individuals. Especially in the hotel sector, TÜV NORD Greece's (TÜV NORD) clientele includes more than 400 units throughout Greece with our company working with the leading chains.
