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  3. Soft Skills and Behavior Program
  4. Communication Skills

Course Objectives

Participants will learn the secrets of communication like Verbal Communication, Body Language, Listening Skills , Rapport Building & Communication Styles.


Course Purpose

The Communication Program would enable participants to present themselves confidently and to make others comfortable in a business setting. The program covers essentials of verbal, nonverbal and written communication. The program would also enhance participant’s business etiquette and grooming.

Who should attend ?

People at all levels in the organization

Course Contents

  1. Importance of Communication, Basics of effective Communication
    • Importance of Communication in Interpersonal situations
    • What is effective communication?
    • Importance of feedback and lessening the communication gap
  2. Verbal Communication
    • Usage of appropriate words
    • Tone, rate of speech and modulation
    • Enhancing the effectiveness of speech
  3. Body Language
    • What is body language?
    • Its importance and impact on interpersonal relations
    • Tips on improving body language
    • Demonstrating positive body language with clients/customers
  4. Listening skills
    • Difference between hearing and listening
    • Importance of effective listening
    • Habits of a good listener
    • Techniques for effective listening
  5. Rapport building and Communication Styles
    • Self awareness
    • Understanding different communication styles
    • How to develop Interpersonal relations
    • Tips on rapport building through effective use of verbal and nonverbal communication
  6. Email Etiquette and Writing Skills
    • Understanding the importance of mails in the corporate world
    • Fat-free writing
    • Misused words and terms
    • Net-etiquette
    • Structure of an Email
    • Email writing Practice
  7. Business Etiquette and Grooming
    • Displaying Office Etiquette on Visits
    • Relationship building with clients
    • Professional attire
    • Business colors and fabrics
    • Hygiene factors 

Certificate

Certificate of attendance shall be issued to all the delegates attending entire duration of the training course.

Duration

2 Days

      

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