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Complaints / Appeals

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  2. Complaints

If you are not satisfied with the service provided by TUV , you can directly log in and send the complaint or appeal to the management of TUV India in any of the following manner.

Complaint:

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization

  1. The complaint can be for the service provided by TUV.
  2. The complaint can be on service provided by the client certified by TUV.
  3. The complaint can be information provided by Accreditation body.

Appeal:

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

1. Complaint Procedure:

1.1 The complainant can use any of the modes of communication.

a. The complaint logged on TUV India web site as given below:
b. The communication to TUV India on HO address or respective branch address.
c. Email to : corpcomm@tuv-nord.com

1.2 The complaint shall be recorded , acknowledged by Customer communication and shall be forwarded to Head System Certification.

1.3 Head system Certification shall investigate , keep complainant updated on status , and communicate the decision & actions to the complainant.

2. Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

Process:

2.1: The appellant can use any of the modes of communication.

a. The Appeal on web site
b. The letter to TUV India on HO address or respective branch address.
c. E mail to corpcomm@tuv-nord.com

2.2 : All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.

2.3 : Head System Certification shall ensure proper tracking of appeals

2.4 : Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant .

2.5 : The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness