- Questions?
- Toll Free Number 1800-209-0902
If you are not satisfied with the service provided by TUV , you can directly log in and send the complaint or appeal to the management of TUV India in any of the following manner.
Complaint:
The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization
- The complaint can be for the service provided by TUV.
- The complaint can be on service provided by the client certified by TUV.
- The complaint can be information provided by Accreditation body.
Appeal:
The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter
1. Complaint Procedure:
1.1 The complainant can use any of the modes of communication.
a. The complaint logged on TUV India web site as given below:
b. The communication to TUV India on HO address or respective branch address.
c. Email to : grievance@tuv-nord.com
1.2 The complaint shall be recorded , acknowledged by Customer communication and shall be forwarded to Head System Certification.
1.3 Head system Certification shall investigate , keep complainant updated on status , and communicate the decision & actions to the complainant.
2. Appeal Process
The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter
Process:
2.1: The appellant can use any of the modes of communication.
a. The Appeal on web site
b. The letter to TUV India on HO address or respective branch address.
c. E mail to grievance@tuv-nord.com
2.2 : All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
2.3 : Head System Certification shall ensure proper tracking of appeals
2.4 : Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant .
2.5 : The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness