Communication Skills

Participants will learn the secrets of communication like Verbal Communication, Body Language, Listening Skills , Rapport Building & Communication Styles.

The Communication Program would enable participants to present themselves confidently and to make others comfortable in a business setting. The program covers essentials of verbal, nonverbal and written communication. The program would also enhance participant’s business etiquette and grooming.

People at all levels in the organization

• Importance of Communication, Basics of effective Communication
  Importance of Communication in Interpersonal situations
  What is effective communication?
  Importance of feedback and lessening the communication gap
• Verbal Communication
  Usage of appropriate words
  Tone, rate of speech and modulation
  Enhancing the effectiveness of speech
• Body Language
  What is body language?
  Its importance and impact on interpersonal relations
  Tips on improving body language
  Demonstrating positive body language with clients/customers
• Listening skills
  Difference between hearing and listening
  Importance of effective listening
  Habits of a good listener
  Techniques for effective listening
• Rapport building and Communication Styles
  Self awareness
  Understanding different communication styles
  How to develop Interpersonal relations
  Tips on rapport building through effective use of verbal and nonverbal communication
• Email Etiquette and Writing Skills
  Understanding the importance of mails in the corporate world
  Fat-free writing
  Misused words and terms
  Net-etiquette
  Structure of an Email
  Email writing Practice
• Business Etiquette and Grooming
  Displaying Office Etiquette on Visits
  Relationship building with clients
  Professional attire
  Business colors and fabrics
  Hygiene factors

Certificate of attendance shall be issued to all the delegates attending entire duration of the training course.

2 Days