Senior Manager - Operations

Senior Manager – Operations

Ahmedabad

Building, Infrastructure and Project Management

Vice President – Building, Infrastructure and Project Management

B.E./ B.Tech. (Civil Engineering)

• Minimum 15 years of relevant experience.
• Experience in Primavera and PMP Certification preferred.
• A management degree will be an added advantage but is not mandatory.
• Working experience as a Team Leader/Project Manager in PMC for high-rise buildings. 

• The job incumbent is responsible for the technical and operational management of the PMC business for residential, commercial, and industrial buildings.
• Assist the Head of PMC in business growth and customer satisfaction.
• Identify training needs and organize training for the engineers.
• Plan of the required resources and assist the Head of PMC in resource    planning.
• Ensure effective utilization of engineers.
• Monitor productivity and effectiveness of the staff.
• Assign staff to various jobs based on job requirements matching competency.
• Monitor day-to-day operations.
• Attend to all client escalations & trouble shooting the issues.
• Prepare & implement PMC Systems and formats.
• Complaint Management: monitor the quality of TUV India Services, report any client’s feedback / complaints and assist in mitigating the same.

• Perform & deliver services to the client as per the contract and client expectations.
• Build the team, including external experts / sub-contractor.
• Zero claim from customer
• Excellent interpersonal skills.
• Be an intrinsic Task Master.
• Should be able to manage a team under him.
• Should have good leadership abilities and skills.
• Should have a pleasing personality
• Good communication and presentation skills.
• Be proficient in MS office
• Be a Self-starter