ISO 20000-1:2018 Internal Auditor

Course Objectives

The essential objective of this course is to train Internal auditors within the organization regarding various basic requirements of the standard & impart working knowledge on how these requirements can be interpreted to suit the organization’s processes, products, people & customers.

Course Feature

It essentially covers the requirements of ISO 20000-1:2018 & its interpretation & hence helps in providing a framework for people in the organization to be effective internal auditors.

Who should attend ?
  • Persons who wish to develop capability to provide Information Technology Service management system internal audit service on ISO 20000-1 in their organization
  • Persons who will be required to have the adequate knowledge essential to motivate the team auditing the management system,
  • Persons who are planning to attend higher level training courses like ITSM lead auditor/documentation & implementation/ lead auditor course
Course Contents
  • Introduction to ISO 20000-1,
  • Family of ISO 20000 series of standards,
  • Basic requirements of ISO 20000-1:2018
  • Clause-wise interpretation of ISO 20000-1:2018 and audit issues for each clause
  • Auditing customer projects
  • Documentation requirements of ISO 20000-1:2018 (Mandatory documentation requirements and commonly used non-mandatory documentation)
  • Quiz
  • Course summary
  • Written Examination
  • End of course

Certificate of successful completion shall be issued to all the delegates who attend entire duration of the course & pass the examination.


2 Days