Senior Manager, Operations – System Certification

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Job Title

Senior Manager, Operations – System Certification

Location

Vadodara

Reporting To

Profit Center Head / Cluster Head

Experience

Minimum 10 years of experience in managing Certification Body operations & Technical Management

Qualification

  • Graduate in Engineering from a well-known institute, with a Management Degree preferable.
  • Lead Auditor for ISO 9001, as a minimum

Job Profile

  • Responsible for Operations management and growth of services under System Certification BU (comprising of Management System Certification, Training & Sustainability). 
  • Business development and achieving business goals according to TUV India strategy for services under System Certification BU under respective Profit Center.
  • Responsible for planning and achieving the monthly targets of invoicing and preparation of MIS for the Respective Profit Center. 
  • Budget preparation for the Profit Center in consultation with the respective Manager as per the broader guidelines and growth plan given by Management.
  • Risk assessment for every new assignment (outside of the approved service portfolio).
  • Take the lead in developing/streamlining new services and/or proposals for new services. 
  • Identify & follow up on resource sufficiency across all applicable roles to support effective operations execution. 
  • Talent identification and recruitment with the help of HR and in consultation with the respective Cluster head.
  • Ensure adequate cash flow for the respective business segment and keep the outstanding below 45 days.
  • Attend the monthly outstanding receivable review with HO / CFO with the PC Head or in the absence of the PC Head and shoulder responsibility for collection of outstanding for the respective PC.
  • Ensure the pending order data is reviewed for their product line to have accurate information on orders in hand.
  • Ensure team building, competence building, and enhancement and motivation of the employees assigned to them with necessary support from HR
  • Completion of appraisal and promotion for the assigned employees of PC and submit to Cluster Head for his approval within the time frame as set by HO.
  • Proactively take the lead in Customer visits, interface & customer satisfaction 
  • Take the lead in identifying and conducting training for the staff for performance enhancement and team building.
  • Implementation of the processes specified in the company - especially those relating to orders - under the Quality Management Manual or group regulations.
  • Active reporting to PC Head/Cluster Head regularly related to special business matters, quality cases, customer relations, and if necessary on deviations from agreed targets and specifications.
  • Promotion of exchange of information within the group.
  • Ensuring effective and efficient operative processes (quality-compliant and schedule-complaint, cost-effective provision of services with consistent and evenly-spread utilization of resources).
  • Communication of requisite information to own manager and own employees.
  • Ensuring proper implementation and surveillance for occupational safety, health, and environmental aspects during work for the employees.
  • Ensuring Key account management is implemented throughout the responsible region.
  • Approach new/untapped markets within the responsible geography & supporting the New Service introduction to the market as well as sustaining the growth. 

Attributes

  • Go-to-Market Attitude
  • Good understanding of customers' pain areas.
  • Experience in handling a large team, incl. optimisation of shared resources.
  • Good Understanding about P & L statement & approach.
  • Good Exposure to QA aspects in System Certification.
  • Good understanding of applicable technical & compliance aspects like ISO 17021-1, ISO 17065, IAF Mandatory Documents, etc.
  • Positive thinker and Troubleshooter.
  • Growth mindset
  • Target Oriented
  • Extrovert, good interpersonal skills
  • Team player