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Job Title
Senior Manager, Operations – System Certification
Location
Vadodara
Reporting To
Profit Center Head / Cluster Head
Experience
Minimum 10 years of experience in managing Certification Body operations & Technical Management
Qualification
- Graduate in Engineering from a well-known institute, with a Management Degree preferable.
- Lead Auditor for ISO 9001, as a minimum
Job Profile
- Responsible for Operations management and growth of services under System Certification BU (comprising of Management System Certification, Training & Sustainability).
- Business development and achieving business goals according to TUV India strategy for services under System Certification BU under respective Profit Center.
- Responsible for planning and achieving the monthly targets of invoicing and preparation of MIS for the Respective Profit Center.
- Budget preparation for the Profit Center in consultation with the respective Manager as per the broader guidelines and growth plan given by Management.
- Risk assessment for every new assignment (outside of the approved service portfolio).
- Take the lead in developing/streamlining new services and/or proposals for new services.
- Identify & follow up on resource sufficiency across all applicable roles to support effective operations execution.
- Talent identification and recruitment with the help of HR and in consultation with the respective Cluster head.
- Ensure adequate cash flow for the respective business segment and keep the outstanding below 45 days.
- Attend the monthly outstanding receivable review with HO / CFO with the PC Head or in the absence of the PC Head and shoulder responsibility for collection of outstanding for the respective PC.
- Ensure the pending order data is reviewed for their product line to have accurate information on orders in hand.
- Ensure team building, competence building, and enhancement and motivation of the employees assigned to them with necessary support from HR
- Completion of appraisal and promotion for the assigned employees of PC and submit to Cluster Head for his approval within the time frame as set by HO.
- Proactively take the lead in Customer visits, interface & customer satisfaction
- Take the lead in identifying and conducting training for the staff for performance enhancement and team building.
- Implementation of the processes specified in the company - especially those relating to orders - under the Quality Management Manual or group regulations.
- Active reporting to PC Head/Cluster Head regularly related to special business matters, quality cases, customer relations, and if necessary on deviations from agreed targets and specifications.
- Promotion of exchange of information within the group.
- Ensuring effective and efficient operative processes (quality-compliant and schedule-complaint, cost-effective provision of services with consistent and evenly-spread utilization of resources).
- Communication of requisite information to own manager and own employees.
- Ensuring proper implementation and surveillance for occupational safety, health, and environmental aspects during work for the employees.
- Ensuring Key account management is implemented throughout the responsible region.
- Approach new/untapped markets within the responsible geography & supporting the New Service introduction to the market as well as sustaining the growth.
Attributes
- Go-to-Market Attitude
- Good understanding of customers' pain areas.
- Experience in handling a large team, incl. optimisation of shared resources.
- Good Understanding about P & L statement & approach.
- Good Exposure to QA aspects in System Certification.
- Good understanding of applicable technical & compliance aspects like ISO 17021-1, ISO 17065, IAF Mandatory Documents, etc.
- Positive thinker and Troubleshooter.
- Growth mindset
- Target Oriented
- Extrovert, good interpersonal skills
- Team player