Manager, Operations – System Certification

Manager, Operations – System Certification

Delhi, Pune

Profit Center Head

Minimum 10 years of experience in managing Certification Body operations & Technical Management

• Graduate in Engineering from a well-known institute, with a Management Degree preferable.
• Lead Auditor for ISO 9001, as a minimum

• Responsible for Operations management and growth of services under System Certification BU (comprising of Management System Certification, Training & Sustainability). 
• Business development and achieving business goals according to TUV India strategy for services under System Certification BU under respective Profit Center.
• Responsible for planning and achieving the monthly targets of invoicing and preparation of MIS for the Respective Profit Center. 
• Budget preparation for the Profit Center in consultation with the respective Manager as per the broader guidelines and growth plan given by Management.
• Risk assessment for every new assignment (outside of the approved service portfolio).
• Take the lead in developing/streamlining new services and/or proposals for new services. 
• Identify & follow up on resource sufficiency across all applicable roles to support effective operations execution. 
• Talent identification and recruitment with the help of HR and in consultation with the respective Cluster head.
• Ensure adequate cash flow for the respective business segment and keep the outstanding below 45 days.
• Attend the monthly outstanding receivable review with HO / CFO with the PC Head or in the absence of the PC Head and shoulder responsibility for collection of outstanding for the respective PC.
• Ensure the pending order data is reviewed for their product line to have accurate information on orders in hand.
• Ensure team building, competence building, and enhancement and motivation of the employees assigned to them with necessary support from HR
• Completion of appraisal and promotion for the assigned employees of PC and submit to Cluster Head for his approval within the time frame as set by HO.
• Proactively take the lead in Customer visits, interface & customer satisfaction 
• Take the lead in identifying and conducting training for the staff for performance enhancement and team building.
• Implementation of the processes specified in the company - especially those relating to orders - under the Quality Management Manual or group regulations.
• Active reporting to PC Head/Cluster Head regularly related to special business matters, quality cases, customer relations, and if necessary on deviations from agreed targets and specifications.
• Promotion of exchange of information within the group.
• Ensuring effective and efficient operative processes (quality-compliant and schedule-complaint, cost-effective provision of services with consistent and evenly-spread utilization of resources).
• Communication of requisite information to own manager and own employees.
• Ensuring proper implementation and surveillance for occupational safety, health, and environmental aspects during work for the employees.
• Ensuring Key account management is implemented throughout the responsible region.
• Approach new/untapped markets within the responsible geography & supporting the New Service introduction to the market as well as sustaining the growth. 

• Go-to-Market Attitude
• Good understanding of customers' pain areas.
• Experience in handling a large team, incl. optimisation of shared resources.
• Good Understanding about P & L statement & approach.
• Good Exposure to QA aspects in System Certification.
• Good understanding of applicable technical & compliance aspects like ISO 17021-1, ISO 17065, IAF Mandatory Documents, etc.
• Positive thinker and Troubleshooter.
• Growth mindset
• Target Oriented
• Extrovert, good interpersonal skills
• Team player