Skip to content

EN 15224, Quality Management in Health Care Services

This service is linked to the UN Sustainable Development Goals (SDGs).

The EN 15224 standard brings together the advantages of the ISO 9001 standard with the quality requirements for health services. It defines the issues including efficiency, appropriateness, safety and reliability of health service processes. In the EN 15524 standard, there are 11 quality attributes that characterize the quality of health services.

The 11 characteristics include:

  • Appropriate, appropriate care
  • Availability
  • Appropriate, appropriate and timely care
  • Effectiveness
  • Efficiency
  • Adequacy
  • Evidence-based and knowledge-based care
  • Patient care that includes the integrity of physical, psychological and social care
  • Patient involvement
  • Patient safety
  • Timely care and accessibility

The requirements of the Standard can be applied to all health care organizations, such as primary, secondary and tertiary health care providers, hospitals, clinics, health rehabilitation or palliative care services, health care services for patients with chronic diseases, health centers, diagnostic centers, medical practices, dental offices, pharmacies, nursing homes, organizations providing care services to people with disabilities, etc.

  • Improvement in the provision of health services to clients
  • Ensure compliance with legislative and other requirements
  • Management commitment to provide high quality services
  • Improving the competence and working conditions of staff
  • Saving resources by cutting costs due to poor/insufficient quality
  • Improvement of interdepartmental communication
  • Reduction of resources needed for risk analysis
  • Improvement in the control of documents, data and files
  • Reduction of costs in the management of materials and medicines
  • Reduction in patient complaints
  • Improvement in the positive attitude of employees to quality issues
  • Reduction of costs in the management of materials and medicines
  • Reduction in patient complaints
  • Improvement of positive attitude of employees towards quality issues

TÜV NORD Greece offers certification services in accordance with the requirements of EN 15224:2012, having many years of experience in quality system certifications in health care organizations, both public and private sector. TÜV HELLAS inspection teams are composed of experienced health professionals such as physicians, nurses, biologists, etc.