This service is linked to the UN Sustainable Development Goals (SDGs).

ISO 37002: Complaint Management System

ISO 37002 provides guidelines for the implementation and management of complaint systems within organizations. Although it is not an accredited standard, it serves as a tool to support compliance with ISO 37001 and ISO 37301, as well as with Greek legislation, promoting transparency and accountability in organizational processes.

ISO 37002 focuses on the development of complaint systems that allow employees and stakeholders to anonymously or securely report any concerns or violations of the organization. The implementation of this system ensures that transparency and integrity are enhanced, helping to combat corruption and mismanagement. It is a useful tool for meeting ISO 37001 and ISO 37301 standards.