Shape field (scope)

TÜV HELLAS Reception / Service Employee refers to a qualified professional who ensures the effective handling of the arrival - reception - departure operations of the customer as well as the provision of accommodation services during the stay in order to satisfy the needs and wishes of the customer, within the framework of the Company's Policy of Providing Reception and Accommodation Services to Customers.

Promises/Specialisations

Specialised in Guest Experience Expert in Tourism (Guest Experience Expert in Tourism)

Cognitive framework (syllabus)

• Good personal appearance in the context of aesthetics and professionalism
• Word processing, data entry, hotel reservation software
• Agreements between the hotel and travel agencies and tourism organisations and the individual differences between these agreements
• Proper customer speech and active listening,
• All potential payment methods
• Procedures in relation to customer service in a hotel and not related to payment

 

Examination methodology

Theoretical and practical examination

Certification requirements

Minimum Compulsory education and technical training