Shape field (scope)

The TÜV HELLAS Accommodation Reservation Clerk scheme concerns a qualified professional employed in tourist accommodation and providing services and facilities for booking rooms based on the explicit or inferred need and desire of the customer.

 

Cognitive framework (syllabus)

• Professional behaviour and customer service
• Knowledge of contracts (private agreements between agency and hotel)
• Awareness of hotel facilities and facilities

 

Examination methodology

Theoretical and practical examination

Certification requirements

Minimum Compulsory education and technical training