Shape field (scope)

The TÜV HELLAS Citizen Service Officer scheme applies to professionals working in a citizen service and/or customer service department in general. They are involved in telephone and written communication tasks, management and correct handling of requests.

Cognitive framework (syllabus)

• Rules of conduct and communication when dealing with citizens
• Procedures for issuing administrative acts
• Rights & obligations of officials and citizens
• Principles in administrative action

 

Examination methodology

Theoretical examination

 

Prerequisites for certification

At least Compulsory education and technical training