Shape field (scope)

1. The Problem Solving - DigComp Certified User scheme is for users able to identify and solve technical problems when operating devices in digital environments, and to use technology monitoring tools to improve and develop lifelong digital skills.
2. The Problem Solving - DigComp Certified User TÜV HELLAS scheme is offered in its entirety, as well as it can be subdivided into four sub-schemes and three levels:

Subscheme

Description

Technical Problem Solving

It concerns the identification of technical problems when operating devices in a digital environment and their solution.

Identifying needs and technological solutions

Refers to assessing needs and identifying, selecting and using digital tools and possible technological responses to meet personal needs (e.g. accessibility).

Creative use of digital technology

It refers to the use of digital tools and technologies for knowledge creation and the use of innovative processes

 

 

Detecting the Digital Skills Gap

It is about understanding and identifying where to enhance digital competence, developing digital skills and seeking opportunities for self-development and digital development.

 

Candidates who have been certified in one of the sub-skills may apply for another by taking a supplementary examination.

 

 

Cognitive framework (syllabus)

 

Solving technical problems

 

• Camera-microphone problems - Search for solutions on the Internet
• Technical issues - Web conferencing issues

 

Needs identification and technological solutions

 

• Εργαλεία αυτόματης μετάφρασης - ταυτόχρονης διερμηνείας - 3D printing - AI
• Information and content related to the Internet and technical equipment

 

Creative use of digital technology

 

• Digital media: from concept to practice
• Problem solving through digital, collaborative, hybrid media

 

Detecting the Digital Skills Gap

 

• Self-assessment and reliable use of tools - Digital footprint
• Searching for sources, locating data

 

Examination methodology

Theoretical examination

 

Certification requirements

Minimum Compulsory education and technical training