ELOT 1435, Communication Services – Provider Requirements

ELOT 1435:2009 is addressed to Communication Service Providers and demonstrates their ability to consistently deliver services that meet the requirements of their Clients.
TÜV HELLAS is one of the first certification bodies accredited by ESYD for the ELOT 1435 standard, having issued more than 40 certificates to date.

The ELOT 1435:2009 Standard targets Communication Service Providers (Advertising Agencies, Media Planning and Buying Agencies, Public Relations Firms, Sales Promotion and Direct Marketing Agencies, Branding and Identity Firms), aiming to ensure Management Adequacy and, by extension, quality in public sector advertising and communication across print and electronic media.

It defines specific conditions and requirements that Communication Service Providers must meet, regardless of their legal form, size, or category of communication project undertaken.

The benefits of certifying a company, regardless of its client base, are summarized as follows:

• Improved internal organization, which ultimately leads to increased effectiveness and efficiency
• Systematic control of processes and activities, resulting in the prevention and avoidance of failures and errors
• Compliance with Law 3688/2008 (Government Gazette 163/A/2008), which requires certification in order to participate in Public Sector and Broader Public Sector tenders
• Clear definition of staff duties and responsibilities, contributing to increased productivity
• Increased trust from Clients and the market in general, in the company’s ability to consistently deliver communication services, given that the audit and resulting certification are conducted by an independent Certification Body
• Enhanced customer satisfaction.