Persons Certification

Scope

The DPO TÜV HELLAS (TÜV NORD) scheme refers to these professionals who are responsible for what is prescribed in the Section 4* of the GDPR.

Syllabus

General Provisions, Data processing principles, Rights of data subject, Controller and processor, Transfers of personal data to third countries/international organisations, Independent supervisory authorities, Cooperation and consistency, Remedies, liability and penalties, Specific processing situations, Practical Implementation, Data Protection Officer (DPO), Risk, Governance, Compliance and Standards, Case Studies.

Examinations

Multiple choice exams

Certification Requirements

At least secondary education, relevant work experience and technical training

Scope

The IT and Communications Technology TÜV HELLAS scheme refers to employees working in the field of computer and communication via PC. In particular, such a worker usually works in: - Telecom - Computerised centers - Public services - Enterprises manufacturing network equipment and computer systems, websites, databases, and applications software. - Companies that sell products and IT services and Telecommunications - Consulting offices that design and / or maintain networks and information systems - Companies that meet their operational needs. - Educational Organizations and Foundations - Tourist facilities.

Sub-schemes

1. Computer & networks specialist
2. Software application specialist
3. Webpage & applications specialist
4. Data bases specialist
5. Information Systems Security Specialist
6. Information Systems Analyst (ICT analyst)
7. Information Systems Manager
8. Open Source Developer

Syllabus

IT Principals and Network Plans - Specifications - Connection, Technology - Standards - Connection, H / PC and Network Security, Assembly / Disassembly Key IT Issues, Copyright-Licensing, Programming Environments, Implementation of applications in programming environments, Algorithmic Language, Installing Applications, Data protection, Html, CSS, JavaScript, CMS, Digital Marketing, General knowledge of databases, Analysis and Planning database with SQL, Data management with SQL, Issues of security of information systems, Basic networking, Security policy, Security applications, Systems, Data, Authentication and Encryption, Data Protection.

Information Systems Analysis, Information Systems Design, Information Systems Planning and Development, Information Systems Coding and Control, Data Protection

Maintenance, control of computer systems, Purchase, installation or upgrade of computer systems, Control, management and allocation of resources, Prevention and resolution of security issues, Restoration of systems and data

Free Software, Storage, Search, Recognition, Processing and Contribution Code, Open Source Modeling and Techniques - Internationalization and Localization of Software, The Modern Open Source Environment and Its Impacts.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

At least secondary education.

Scope

The Plate Fitter technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer in cutting out, forming and assemblying sheet metal products and simple steel structures.

Syllabus

Technology of materials, Machining technology, Quality control & assurance, Mechanical Design, Health & Safety.

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

At least secondary education, relevant work experience.

Scope

The Welding and metal Cutting technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently and under given specifications (WPS) by the welding engineer/manufacturer, for formulating, shaping and assembly the steel-metal parts.

Sub-schemes 

1. Shielded metal arc welding and metal cutting technician (SMAW/MMA)
2. Semi-automatic welding and metal cutting technician (MIG–MAG)
3. Manual arc welding and metal cutting technician GΤAW (TIG)
4. Oxygen-Acetiline Fusion Welding Technician (Welder)

Syllabus

Technology of materials, welding equipment, Mechanical characteristics of materials, machining welding cutting technology, Mechanical Design, Health & Safety.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Pipe Fitter Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer cutting out, forming, installing, assemblying and repairing of pipes and pipe networks.

Syllabus

Technology of materials, Pipe fitter's special equipment, Mechanical properties of materials, Machining welding cutting technology, Mechanical Design, Health & Safety

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Metal Cleaning Technician (Sandblasting – Hydroblasting Technician) scheme of TÜV HELLAS refers to the qualified technician who is capable of mechanically cleaning and preparing the surfaces of metal (substrates) for the application of paint or other thermochemical treatment using abrasives (sand blasting, blasting, water blasting) for removing oxidation, scaling, old paint or specific types of paints and coatings.

Syllabus

Metallurgy (smithing), Mechanical plan and Equipment, Technical terminology, Methodology implementation, Quality control Data & Quality Assurance, Health & Safety, Environmental protection issues

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training.

Scope

The Machining Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of dealing with the handling and primary maintenance of machine tools. As machine tools are defined the machines that shape metal pieces and other materials, such as plastics and synthetic.

Syllabus

Technology of materials, Mechanical Plan, Engineering, Conventional digital machine tools and basic guiding principles of conventional machine tools operation, Metrology and mechanical measurements, Health & Safety

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The CNC Operator scheme of TÜV HELLAS refers to a qualified technician capable of handling computer numerical control machine and primary CNC maintenance.

Syllabus

Materials Engineering, Mechanical Design, Digital Guiding Machine Tool, Machining Technology and Digital Guidance, Metrology - Mechanical Measurements, Health, Safety and Environmental Protection.

Examinations

Multiple choice exams and practical exams

Scope

The Technician for chemical bonding using sealants and epoxy-acrylic resin adhesives and sealants TÜV HELLAS certification scheme provides to professionals the possibility to be specialized technicians, capable of executing the operations of preparation, assembly and installation of workpieces made of various raw materials (metal, plastic, rubber, etc.) independently, responsibly and based on specifications provided by the manufacturer. Furthermore they conduct chemical bonding using thermoelastic adhesives and sealants (eg. silicones) as well as epoxy-acrylic resin adhesives and other identical resins.

Syllabus

Materials Technology, Strength of Materials, Mechanics, Engineering, Quality Control, Health and Safety, Environmental Protection

Examinations

Multiple choice exams and practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Administrative Personnel TÜV HELLAS scheme refers to professionals with responsibilities for implementing services and functions of the Management of an organization. Management functions are the fixed functions of an Organization, including internal communication, external communication, public relations, the Organization's promotion and support for the operation of management systems, management of resources such as infrastructure, facilities, equipment, technology, correspondence for the execution of these activities, archiving of documents and / or electronic files.

Sub-schemes

Basic and Advanced level

A. Aluminium frames constructor

1. Auxiliary Staff
2. Technician

B. Iron frames constructor

1. Auxiliary Staff
2. Technician

Syllabus

A. Domestic & international market aspects related to aluminium, Aluminium technology, Aluminium surface protection, Aluminium frames, Pricing aspects for aluminium frame constructions, CE –quality & related management systems- CE marking, Health&safety at work. B. Domestic & international market aspects related to iron & steel, Iron & steel technology, Iron & steel surface protection, Iron & steel frames and joineries, Pricing aspects for iron/steel frame constructions, CE –quality & related management systems- CE marking, Health & safety at work.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Maintenance Personnel TÜV HELLAS certification scheme refers to employees who are occupied in the field of production, manufacturing, processing and generally in an organized technical activity with use of equipment and machinery and they take care of their proper maintenance.

Sub-schemes

Basic and Advanced level

1. Maintenance technician specialist
2. Maintenance Supervisor and Maintenance Engineer
3. Maintenance Manager (Responsible of Maintenance Function or Service)

Syllabus

Units, Measurements, Calculations, Drawings, Technical features, Materials, Attributes, Work methods (Method statements), Technology, Mechanical equipment and systems, Standards – Specifications – Quality control, Occupational Health & Safety (OH&S), English language, Finance – Corporate issues, General (basic) PC knowledge.

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Automation and Control System Installations Maintenance Technician scheme of TÜV HELLAS certification scheme is oriented toward an expert technician whose work objective is to assure the functionality of the Control & Automation modules (programmable or non-programmable nature) within an establishment. The Technician works under the guidance/supervision of the department’s head engineer and his/her primary target is the restoration of the operation of the automation production in case of malfunctions, errors and emergency stops of the production line.

Syllabus

Electrical Engineering, Electrical measurements, Electric motors, Electrical engineering symbols, Electronic components, Power electronics, Sensors, Logic circuits, Basic principles in Control & Automation systems PLC, Mechanical Engineering, Physics & Chemistry, Process & Production, Environmental protection, Health & Safety, Tagging

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Refrigetation Equipment technician scheme of TÜV HELLAS refers to a quallified technician, who is capable of performing operations of assembly, installation, connection, repair, replacement, testing, maintenance, supervision and inspection of refrigeration and air conditioning equipment, in the residential, commercial, building, industry and transport sector, while controlling leakage and recovery - management of fluorinated greenhouse gases.

Sub-schemes

1. Category I: Refrigerant Foreman
2. Category II: Refrigeration Archi-technician
3. Category III-IV Refrigerant Technician (According to EC Regulation No 303/2008)

Syllabus

Basic Thermodynamic Principles, Environmentally Friendly Operation of the System and Refrigerant during Installation, Maintenance, Service or Recovery, Checks before putting in operation after a long period of inactivity, after intervention, maintenance or repair or during operation, Checks for leaks, Installation, commissioning and Maintenance of reciprocating, screw and scroll compressors, single-stage or two-stage, air-cooled and water-cooled condensers, air-cooled and water cooled evaporators, Installation, commissioning and servicing of thermal expansion valves and other components, Creation of a watertight pipework in refrigeration facilities, Information on related technologies that replace or reduce the use of fluorinated greenhouse gases and safe handling of these technologies

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum certificate of registration

Scope

The Industrial production business specialists TÜV HELLAS certification scheme concerns all those working in premises where production activities are performed, such as production processes and other general organized technical activities that use equipment for transforming materials (e.g. raw materials) to manufactured products, ensuring proper compliance with production plans, technical specifications and production routings.

Sub-schemes

A. Managing and Optimizing Industrial Production Specialist

1. Industrial process compliance Technician (basic level)
2. Industrial process planning Technician (advanced level)
3. Administrative executive for new technologies and extroversion of industrial production

B. Cement Production Industry Specialist

Syllabus

Production operations – Organization & production planning, Materials specifications, Equipment maintenance, General knowledge of industrial production legislation, General knowledge of quality assurance monitoring, Basic knowledge of financial accounting, Basic Logistics knowledge, Information systems and optimization, General knowledge related to international trade-exports and new markets, Administrative functions, Cement processes and relevant automation - equipment used in the cement industrial production.

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education, and technical training

Scope

The person certification scheme on BIM, corresponds to the most demanding needs of the construction industry and address all the essential requirements of the Building Information Modeling workflows. At the same time it aims to those professionals having relevant background in the use of the BIM technology or want to be endorsed to a BIM team.

Building Information Modeling is using smart digital models with all the necessary information  on design and construction, thus leading to an easier, faster and less expensive methodology of construction 
Utilities like cost management, project management, constructability & operations management are all part of the same modeling and address the whole lifecycle of the construction work. .

The BIM methodology is being used more and more by engineers, constructors and public authorities as they all play a key role in the design, construction, operation & maintenance of each and every discipline like Architectural , Structural, Mechanical/electrical, Road, Tunnel,  Bridges and Rail Utilities
 
Sub-Schemes 

A.         ce-BIM Foundation
B.         ce-BIM Engineers and Specialists
C.         ce-BIM Coordinators
D.         ce-BIM CDE-managers
E.         ce-BIM Managers

*Taking into account UNI 11337 & ISO 19650-1/2

Syllabus

•    Understanding of the BIM key concepts, standards and mainstream workflows and practices in the AEC industry

•    Understanding of the BIM applications related to infrastructures and buildings 
•    Understanding of the BIM ecosystem in the AEC industry and to the main application of BIM at in-frastructures and/or building projects.

•    Full capacity to read technical and engineering design intent
•    Flexibility to read and understand 3D geometrical complexities and disciplines specific design chal-lenges 
•    Fluency in developing rich 3D BIM designs
•    Understanding the specific specialized BIM authoring solution for creating 3D designs
•                Capacity to apply trade or disciplinary knowledge to Information Authoring / Modelling 
•                Good understanding of the relevant discipline Authoring standards, guidelines and procedures
•                Capacity to apply proper QA/QC methods and protocols to ensure the quality and accuracy of the authored information models
•                Ability to apply industry standards and workflows within the relevant specialty authoring process
•                General Understanding of the design coordination process and the relevant use of BIM for the dif-ferent functions during construction and post construction

•                Complete understanding of the design coordination process
•                Full capacity to manage and comprehend collaboration workflows
•                Ability to identify and manage design and constructability issues
•                Sufficient capacity to read and understand the design content and intent of the discipline/s man-aged by the applied BIM processes in the relevant project / facility 
•                Having adequate engineering and construction background in the field of speciality
•                Sufficient knowledge about post construction requirements
•                Fundamental capacity to read and properly interpret BIM geometrical, engineering and data con-tents
•                Professional capabilities to manage and ensure BIM designs federation
•                Full understanding of BIM execution plans, BIM Contractual obligations, authoring guidelines and BIM QA/QC processes
•                Basic skills in managing BIM data and fluently utilize collaboration solutions and design coordination platforms to identify clashes and constructability issues
•                Full understanding of the design and RFI workflows and activities

•                Sufficient comprehension of Information management and Data handling
•                Good background about knowledge/information sharing
•                Complete understanding of the fundamental needs of information security, data and information authentication and protection
•                Basic understanding of the IT infrastructures needs relevant to BIM and the digitization workflows relevant to it
•                Sufficient knowledge and skills in understanding Information modelling and the BIM main industry Solutions
•                General background about computer networks and cloud infrastructures
•                Broad perspective about information exchange
•                Capacity to realize data analysis, business intelligence and collaboration workflows
•                Fluency in CDE protocols and standards
•                Comprehensive knowledge in one of the industry CDE solutions
•                Full knowledge about the design coordination, RFI workflows as well as document management systems

•                Full understanding of the use of BIM in the project management processes
•                Comprehensive familiarization with the implementation of BIM for post construction applications 
•                Comprehending the concepts of project controls and leveraging BIM for controlling time, cost and quality
•                Fluency in developing BIM execution plans, BIM based workflows and authoring guidelines
•                Proper understanding of the Information management processes and the relevant BIM applications
•                Excellent capabilities in data analysis, structuring , managing and maintaining projects information and data sources
•                Professional capacity in the design coordination process, the relevant RFI procedures and clash de-tection implementations
•                Skills in developing QA/QC protocols and controlling the quality of the BIM data repository and the relevant project information data warehouse
•                Education and knowledge transfer capabilities
•                Capacity to develop organizations and projects BIM and digitization training strategies 
•                Full understanding of CDE's and the relevant security procedures and requirements
•                Complete understanding of the process of leveraging BIM for Facility Management (FM), Opera-tions / Maintenance and Asset Management

Examinations

Multiple choice exams and practical exams. Depending on the specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Insulation Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of performing independently, responsibly and in accordance with the requirements of manufacturers, the main operations of thermal, water, sound insulation and passive fire protection. Work is related to structures, buildings, ships, industrial facilities and infrastructure projects.

Sub-schemes  

1. Ships
2. Buildings
   • Technician
   • Foreman
   • Applications Expert

Syllabus

Technology of materials and Terminology, technology implementation and Insulation, Equipment & the use of it, Insulation implementation plan, Safety And Health At Work.

Examinations

Multiple choice exams and practical exams. Depending on the specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Carpenter scheme of TÜV HELLAS refers to the qualified technician who is capable of processing wood for the needs of external structures or interior microfabrication. The Carpenter can create structures like sheds, wooden fences, pergolas, constructions related to childrens entertainment, wooden platforms and other outdoor structures such as wooden prefabricated houses, roofs, windows, floors, stairs etc.

Syllabus

Plan reading and understanding, Engineering and Equipment, Wooden structure connections, Technology of materials , Machining of wood and its woodworking products, Standardization, Quality Control, Measurements, Health & Safety at work.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Masonry Technician scheme of TÜV HELLAS refers to the skilled technician capable of performing construction work, repair and maintenance of masonry bricks.

Syllabus

Plans and Scale, Estimates and budget, Specifications and Orders, Materials Features and Technologies, Building bricks, Supply and Storage, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plasterer scheme of TÜV HELLAS refers to the skilled technician capable of plastering internal or external wall surface and elements of the building, with mortar (a mixture of one or more binders, aggregates, water or additives), in one or more layers of protection, insulation, aesthetic and hygiene.

Syllabus

Plans and Scale, Estimates and budget, Orders, Storage and Material Tests, Standards, specifications and Signage, Technology of Materials , Construction Methodology, Equipment, Safety & Health, Inspection, Deceipt and defects.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Building Painter scheme of TÜV HELLAS refers to the qualified technician who is capable of performing painting (surface preparation, an intermediate layer or substrate, a final layer of paint or varnish) of internal and external surfaces, of the attachments, decorative and construction elements in residence, commercial and industrial buildings and in other construction works for protection, hygiene and aesthetics.

Syllabus

Plan, Scale, Estimates and budget, Orders, Production, Materials Receipt and Storage, Standards, specifications and signage, Technology of Materials , Implementation methodology, Pathology of painting works, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plasterboard technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer of the processing operations, assemblying, installing and repairing of dry building systems products, such as plasterboard, involving internal or external decoration of buildings and interiors.

Syllabus

Technology of building materials, Machining Technology, Technical Engineering and Manufacturing, Standards, Specifications and Signage, Architectural and Technical Drawing, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Tiler scheme of TÜV HELLAS refers to the technician who is capable of placing ceramic tiles on the surfaces of the room, bath, kitchen, terrace or other internal or external areas of a building.

Syllabus

Basic types and ceramic tile properties, CE marking for ceramic tiles (EN 14411: 2012), CE marking in tile adhesives (EN 12004: 2007 and A1: 2012), Proper selection and use of tile adhesive, Marking grout (EN 13888: 2009), Proper selection and use of grout, Expansion joints, Basic rules and good tiling practices OSH.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Mold and Concrete Injection Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer capable of designing and manufacturing temporary concrete element molds (foundations, walls, columns, beams, slabs and stairs), perform the injection / flatwork / concrete condensation and maintain concrete to obtain the required strength for removing the molds.

Syllabus

Plan, Scale, Estimates and Budget, Order, Storage, Production and Testing of Concrete, Standards, Specifications and Signage, Materials Technology, Method, Maintenance, Concrete Technology (exposed concrete), Control, Measurements and Receipt, Health and Safety.

Examinations

Multiple choice exams and practical exams.

Scope

The Reinforced Concrete Iron Worker scheme of TÜV HELLAS refers to the skilled craftsman capable of calculating the type, form and quantity of the required steel concrete reinforcement (bars, stirrups, meshes, etc.), taking care of the ordering, transportation, whack and storage on site , cutting, shaping, placing, connecting and securing the reinforcement in the molds.

Syllabus

Design, Scales, Estimates and budgets, Standards, Specifications, Marking, Ordering, Delivery and Material Testing, Laying, Storage and Management, Materials Technology, Implementation Methodology, Implementation and measurement, OSH.

Examinations

Multiple choice exams and practical exams.

Scope

The Scaffold Technician scheme of TÜV HELLAS refers to a skilled technician, able to perform pointing operations, composition, construction, installation, maintenance and dismantling of steel scaffolding.

Syllabus

Units, Estimates and calculations,Layouts, Specifications, Supplies & Storage, Materials, Technology and Standards, Assembly, Disassembly and Use of Scaffolding, OSH.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plumber scheme of TÜV HELLAS refers to a skilled craftsman, capable of performing construction, repair, maintenance, refurbishment and extension of piping systems operations.

Sub-schemes 

1. Generic plumbing works Technician

2. Natural Gas Technician

Syllabus

1. Materials technology, Mechanical Strength, Machining Technology, Thermo Engineering, Electrical engineering, Design and Construction of Water Supply Facilities, Design and Construction of Sewage Facilities, Design and Construction of Fire Fighting Systems' Facilities, Planning and Construction of Central Heating Facilities.
2. Tech materials, Mechanical Strength, Machining Technology, Construction of Natural Gas Installations based on plans, Gas Appliances' Installation - Installation sites, Gas Network Security Systems, Troubleshooting Natural Gas Networks, Health and safety at work.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Construction Machinery Operator TÜV HELLAS scheme refers to a specialized technician, capable of activating the various machine systems in order to produce a particular project, by linking environmental information to instrument readings. He/she drives, manages, maintains and controls macroscopically the machine and performs specific earthwork under the prevailing conditions at the time. He/she also supplies the machine with the necessary components for its operation and performs a daily preventive maintenance.

Sub-schemes

1. Excavator operator TÜV HELLAS
2. Loader Operator TÜV HELLAS
3. Lifting construction machinery
4. Lorry Loader Operator TÜV HELLAS
5. Internal Combustion Engine Forklift Truck Operator TÜV HELLAS 
6. Electric Forklift Truck Operator TÜV HELLAS

Syllabus

General Knowledge, Safety and Health at Work, Machine Operation, Optimum Productivity, Engineering and Maintenance.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

*ETICS= External Thermal Insulation Composite System

Scope

The Knauf-Plaster and Knauf-THERMOPROSOPSIS ETIC systems Applicator scheme refers to a skilled technician, capable of running independently, responsibly and in accordance with the requirements of scholar manufacturers, the internal wall surface lining works with ready Knauf plaster, ie mortar gypsum-based and special additives and external building insulation work with Thermoprosopsis Knauf system.

Sub-schemes

1. Ready-mixed Plaster Technician and THERMOPROSOPSIS KNAUF Technician  
2. THERMOPROSOPSIS KNAUF Technician

Syllabus

Design - Scales -Estimates - Budgets, Strength of Materials and Construction - Equipment, Order - Production - Receiving Materials - Storage, Standards - Marking, Material specifications, Pathogenesis of Coatings (when ready-mixed plaster is required), Methodology of Construction, Safety And Health At Work (and also refers to the product MSDS**), Control - Pickup - Defects ** MSDS= Material Safety Data Sheet

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The GIS Specialist TÜV HELLAS certification scheme refers to a specialized professional who deals with an integrated system for collecting, storing, managing, analyzing and displaying information related to evolving geographic phenomena through appropriate computer software. In this context, this professional may perform an ancillary work along with a surveying engineer.

Syllabus

Topography - Cartography Geographic Information Systems (GIS) Data Base / Programming Decision Making

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Specialist for handling & using civil explosives & shotfiring operations TÜV HELLAS certification scheme refers to professionals who are involved in the handling & using of civil explosives, which are used for the extraction of rock formations. Also, they conduct mining operations (shotfiring operations) in construction, quarry & mines.

Syllabus

Basic specifications & technical characteristics of civil explosive materials and ignition devices, Laws & regulations related on all aspects of handling civil explosives and ignition devices, such as purchasing, storage, transportation, health & safety, misfire procedures, Basic rules of rock excavation, Blast design on surface & underground excavation sites, Mechanism of explosion

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education, a gunner's licence, relevant work experience, age 18 to 60 and technical training

Scope

The Project management Executive scheme refers to the professional who can perform, alone or under the guidance of the senior, management tasks for the implementation of a project of any object: technical, energy, IT, marketing, in the field of health, reorganization. He can also perform management tasks of any other venture that is designed in order to be achieved a specific goal and be produced a new product or service.

Syllabus

Basic principles of: Project Management (characteristics, design, analysis, monitoring, project organization), Project Management Process (Initiation - Coordination - Control - Risk Analysis - Completion), Quality, time and cost specifications and parameters related to the object of the Project Resources and Procurement Management, Legislation and Regulations, Project Scheduling (techniques and tools) and monitoring of individual tasks, Human Resources Management in a project and communication management techniques, Project cost estimation methods, costing, budgeting Indicators, Calculations, Spreadsheets and Other Software Products, Project Management Software, Progress Reports and Presentation Software, Project Environment Management

Examinations

Multiple choice exams & Practical exams

Certification Requirements

At least Compulsory education and technical training

Scope

The Renewable Energy Sources Expert certification scheme refers to an expert professional who works in Operation & Maintenance in Electric Power Plants powered by Renewable Energy Sources, i.e. Geothermal Energy, Photovoltaic Parks, Wind Parks, Concentrated Solar Radiation, Hydro Energy and Biomass

Syllabus

Adequate knowledge & use of terminology regarding electric energy production and especially from Renewable Energy Sources, Knowledge of the physical quantities and basic calculations concerning electric production and specifically from RES, Knowledge of the relevant energy production process regarding electric energy production from: Hydro energy projects, Wind energy projects, Photovoltaic Parks, Concentrated Solar radiation, Geothermal energy, Biomass Adequate knowledge & use of specific software packs, utilized for monitoring & management of renewable energy plants.

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The Operation and Maintenance Technician for Wastewater Treatment Systems - Biological Cleanings scheme of TÜV HELLAS refers to a skilled professional, able to carry out operations of maintenance and basic sewage systems - biological treatments. The technician can not perform full installation maintenance.

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Installation, operation and maintenance of wastewater treatment systems, Safety and Health at Work.

Examinations

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Waste Management and Recycling Technician TÜV HELLAS scheme refers to qualified technicians, able to perform management and recycling operations of waste and garbage.

Sub-schemes

1. Waste and solid waste management and recycling technician
2. Waste and solid waste management and recycling technician - battery waste (batteries)
3. Waste and solid waste management and recycling technician - Waste Electrical and Electronic Equipment (WEEE)
4. Waste and solid waste management and recycling technician - Excavation Construction & Demolition Waste (ECDW)
5. Waste and solid waste management and recycling technician - End of life vehicles (ELVs)

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Recyclable Waste Collection, Sorting, Processing and Disposal of Recycling Waste, Safety and Health at Work.

Examinations

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Operation and Maintenance of Sanitary Landfills Technician TÜV HELLAS scheme refers to the skilled technician who is capable of carrying out operations of maintenance and light sanitary landfills. The technician can not perform full installation maintenance.

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Construction of landfills, Landfills Operation, Safety and Health at Work.

Examination

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Environmental Management Personnel TÜV HELLAS certification scheme refers to a qualified professional who supports the Head of Environmental Management Department in companies such as industries / craft industries, authorized waste treatment / management facilities and consultancy companies for environmental management issues.

Syllabus

Environmental Management Terminology, Environmental Management Systems and Specifications, Climate Change, Environmental Permitting, Management of Natural Environment, Atmospheric Pollution, Water Pollution, Waste Management – Recycling, Noise and Radiation, Industry and Environmental Protection, Fire Protection

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The scope of TÜV HELLAS Jewellery and Silversmiths' workshop computer clerk scheme applies to employees who are employed in jewellery and silversmiths' workshops as computer clerks. These employees carry out the necessary tasks in the chain of daily processes of a company, using electronic equipment and special software in order to collect, enter, classify and process administrative, commercial, procurement, production, maintenance and after-sales service data, providing in a timely manner, at the lowest cost and in the necessary format, information to those who are necessary to carry out their work, which may be 'transactional', 'control' or 'decision-making'. In addition, they are involved in the basic maintenance of electronic equipment and software.

Syllabus

 Introduction to silversmithing business operations, Management of a silversmithing business computerisation project, Participation in the configuration of ERP subsystems in relation to the process flows of the silversmithing business, Management of the ERP system of the silversmithing business, Support of the ERP system

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Entrepreneurship and Business Culture Specialist scheme refers to qualified professionals responsible for providing consulting services to startup businesses. Also refers to professionals who are responsible for carrying out all tasks related to understanding, monitoring, harmonizing and organizing the culture of an organization, avoiding any obstacles may occurred in entrepreneurship.

Syllabus

General Business Description, Finding Business Opportunities, Creating Innovative Ideas, Building a Business/ Entrepreneurial Team, Business Model, Financial Ratios, Business Plan Development, Principles and Techniques of Time Management, Priority Management

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Administrative Personnel TÜV HELLAS scheme refers to professionals with responsibilities for implementing services and functions of the Management of an organization. Management functions are the fixed functions of an Organization, including internal communication, external communication, public relations, the Organization's promotion and support for the operation of management systems, management of resources such as infrastructure, facilities, equipment, technology, correspondence for the execution of these activities, archiving of documents and / or electronic files.

Sub-schemes

1. Personal Assistant
2. Administrative Assistant - Levels Basic & Advanced

Syllabus

Archiving, Spatial planning, Ergonomics, Protocol, Marketing principles, Accounting principles, Statistics and mathematics, Principles of law, Operation principles and faults identification, Management and correspondence mediums, Management of telephone contacts and calls, Knowledge of prioritizing.

Examinations

Multiple choice exams

Scope

The Organizational Culture Management and Time Management Systems Specialist TÜV HELLAS certification scheme refers to a qualified professional who is responsible for carrying out all tasks related to understanding, monitoring, harmonizing and organizing the culture of an organization, as well as standardizing the processes of changing organizational culture and addressing any obstacles to the implementation of the necessary change. Also, it refers to the person involved in organizing Time Management systems, as well as enhancing collaboration between colleagues through commitment & priority management.

Syllabus

Concept of Organizational Culture, Importance, purpose and functions of organizational culture, Disadvantages of organizational culture, The culture iceberg, Creation and sources of organizational culture, Maintaining an organizational culture, Typology - forms of organizational culture, Changing organizational culture, The concept of time, Sectors influenced by time, Principles and techniques of time management, Priority Management, Barriers to time management.

Examinations

Multiple choice exams

Scope

The Digital Marketing and E-Commerce Support Officer scheme refers to a qualified professional working in digital marketing and e-commerce industry. The scheme concerns the basic characteristics of social media and e-commerce specifically, for employees working in:

• E-Shops
• Advertising companies
• Sales department of commercial companies.

Syllabus

Introduction to Digital Marketing – Market Research – Internal and External Analysis, Web Presence – Social Media Communication Strategy – SEO, Digital Media and Advertising  – Marketing Plan, Promotion and Advertising (pricing, services, distribution, processes, viable business models etc.), Ethics and Regulations, Introduction to E-Commerce – E-Commerce Development – E-Shop Management, e-Payments and Security – Personal Data and Transactions Security, e-shop Legal Framework.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Salesman TÜV HELLAS scheme refers to specialized salesmen/saleswomen and executives, capable of performing approximations, service, promotion and sales work either on the premises of the firm (Retail Salesperson) or outside (Outside Salesperson) or to perform the administrative tasks of product promotion and presentation (Merchadiser and Medical Visitor).

Sub-schemes

Basic and Advanced level :

1. Retail Salesman

2. B2B Salesman

3. Merchandiser

4. Medical Visitor

Syllabus

Sales and marketing principles, Customer bying behavior, Sales Process, Social media, Customer needs and customer expectations, Verbal and nonverbal communication, Competitions-Proclamations, Lead Management, Offers-Business Proposals-Follow Up, Sales Presentation, Orders and contracts, Negotiations, Customer Relationship Management (CRM), After sales service, Financial and Sales Objectives,Target & Finance Sales Stimulation Systems, Sales network organization, Managing difficult customers, Conferences and exhibitions, Development, Products and services, Buying decision making process, Contacts and visits to customers, Risk management, Marketing Plan, Product positioning and displaying, Knowledge of basic terminology of drugs, Knowledge of basic management quality terminology, Nursing-physiology, Drug promotion and selling techniques, General knowledge of the whole range of interconnections in the pharmaceutical field in Greece, Health and safety rules at work.

Examinations

Multiple choice exams

Scope

The Export-international Sales Manager TÜV HELLAS scheme refers to the specialized salespersons and executives, capable of running approach, servicing and selling in foreign countries and arranging the trade links between countries and export activities and corporate outreach.

Syllabus

Law and business ethics, Sales Principles and marketing, Purchase customer behavior, Contacts with export agencies, Analysis of candidate markets, Monitoring market environment, Monitoring of competitors, Management and resource optimization, Social media, Internet marketing, Conferences and exhibitions, Customer needs and expectations, Market, products and services development, Products and services, Export plans & penetration strategy, Costing, purchasing decision-making process, Verbal and nonverbal communication, Management of potential customers, Managing leads, Contacts and visits to customers, Offers, Suggestions, Cooperation & Follow up, Presentations and demonstration of products, Orders and contracts, Negotiations, Customer relationship management (CRM), Support after sales, Sales meetings, Sales Economics, Target setting and monitoring indicators, Objections and complaints management, Risk management, Stimulation systems, Sales network organization.

Examinations

Multiple choice exams

Scope

The E-commerce Systems Specialist TÜV HELLAS certification scheme refers to persons employed in e-commerce businesses and includes basic tasks of exploiting the characteristics of e-commerce. Such persons are commonly –but not exclusively- employed in:

• Online stores
• Advertising companies
• Sales Department of Commercial Companies

Syllabus

Evolution of E-Commerce, Image and Video Editing, E-commerce Development Tools, Security of Personal Data and Transactions in E-Shops, Electronic Commerce Legislation (E-Shop)

Examinations

Multiple choice exams and practical exams

Scope

The Corporate Web Presence and Social Media Marketing Specialist TÜV HELLAS certification scheme refers to professionals dealing with e-marketing in businesses and companies.

Sub-schemes
Specialization in Tourism Social Media Marketing
 

Syllabus

Ethics and Regulations, Market Research - Internal and External Analysis, Marketing Plan, Promotion-Advertising (pricing, services, distribution, processes, viable business models, Content Management etc.), Social Media Communication Strategy - SEO, Tourism Products Analysis (only for sub-scheme).

Examinations

Multiple choice exams

Scope

The certification scheme Supply Chain Executive TÜV HELLAS focuses on professionals who are the interface between the company's internal and external operational environment; they seamlessly execute support activities for the organization, as well as undertake activities like planning, supply chain coordination, transport execution, storage and management of all incoming and outgoing flows of goods. In order to carry out their activities, they are usually supported by contractors / other company employees.

Syllabus

Basic Principles of Business Administration, Law (Transport, Civil, Labor), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Introduction to Descriptive Statistics, Cargo Management, Supply Chain Management, Workplace Health and Safety, Equipment Servicing and Safety, Supplier Relations & Negotiations

Examinations

Multiple choice exams

Scope

The Warehouse Executive TÜV HELLAS certification scheme refers to professionals who are responsible for supporting and carrying out all tasks related to the coordination, organization and planning of inflows and outflows, as well as the positioning of the goods & materials within the warehouse. This scheme includes engagement in a wide range of processes, regarding the day-to-day management and operation of the warehouse, while also contributing to the optimal and seamless flow of goods / materials.

Syllabus

Basic Principles of Law (Transport, Civil, Labor), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Introduction to Descriptive Statistics, Cargo Management, Commodity Management, Supply Chain Management, Workplace Health and Safety, Equipment Servicing and Safety

Examinations

Multiple choice exams

Scope

The certification scheme Freight Forwarding Agent TÜV HELLAS focuses on professionals who are responsible for preparing, organizing, classifying, sorting and arranging incoming and outgoing goods, parcels and envelopes that are ready for shipment. It is necessary to provide seamless services for the planning, proper allocation and coordination of all shipments. In order to carry out their duties, they are usually assisted by other employees.

Syllabus

Basic Principles of Law (Transport, Civil, Labour), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Cargo Management, Postal Market Fundamentals, Workplace Health and Safety.

Examinations

Multiple choice exams

The Safe Driving and Transportation Specialist scheme refers to employees who employed in national or international road transport companies, in industries, handicrafts, small production units with truck fleet, supply chain companies, bus rental companies with driver, privately owned buses, long-distance or urban passenger transport companies. These specialists know all the necessary work in the chain of freight and passenger transport as well as the special vehicles and mechanical equipment required for the safe loading, transport and unloading of goods or know all the processes of safe boarding, transporting and disembarking passengers in place of destination in accordance with current National and Community legislation.

Sub-schemes

1. Specialist for safe driving and transport of goods
2. Specialist for safe driving and passenger transport.

Syllabus

1. Specialist for safe driving and transport of goods

The role of the driver in transport company, Defensive driving - road safety in transport, Psychosocial status of drivers safe loading and handling of cargo, Transport of dangerous goods, Maintenance of transport vehicles.

1. Specialist for safe driving and passenger transport

The role of the driver in transport company, Defensive driving - road safety in transport, Psychosocial status of drivers, Maintenance of transport vehicles, Safe boarding and disembarking of passengers, Passenger transport.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

The Organization and operating small & touristic business Specialist certification scheme refers to a specialized professional who provides services in the administrative field of a small and / or tourism business and uses modern means and practices in order to coordinate, systematize and organize the administrative functions of the company.

Syllabus

Administration & Management, Marketing - Tourism Business Sales, Reception - Reservations, F&B, Housekeeping & Maintenance, Supplies & Specifications, Inventory Management & Warehouse Operation

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Room Attendant TÜV HELLAS scheme refers to a professional, who is responsible for cleaning and tidying up the rooms of a hotel business as well as equipping them with all the necessary materials. He also provides customers with a comfortable stay in a clean, healthy, comfortable and quiet environment.

Syllabus

Preparation of room before the check in, Cleaning – ensuring the tidiness of the internal and external areas of the room and of the housekeeping stores, Tidying up of the room and the customer’s personal items, Dealing with damages/room condition and lost and found items, Day-room control on his/her responsibility area and briefing procedures.

Examinations

Multiple choice exams & Practical exams

Scope

The Linen room and Laundry Attendant TÜV HELLAS scheme refers to a professional, who is responsible for the proper management of the hotel's linen and the equipment of the laundry-linen section with all the necessary materials, conducing with his / her services to the comfortable stay of the clients in a clean and healthy environment.

Syllabus

Receiving, sorting, delivering clothing for cleaning and handling, Cleaning and washing process, Basic knowledge of cleaning machines and how to deal with damaged linen, Process to check his / her responsibility area and how to deal with lost items, Safety and health in work.

Examinations

Multiple choice exams & Practical exams

Scope

The Waiter TÜV HELLAS scheme refers to a professional who knows restaurant techniques and gourmet – wine rules, serves food and drinks to customers who dine at restaurants and leisure centers (hotels, restaurants, catering, refreshment bars, clubs, organizations, cafes, etc.) applying with decency and courtesy the rules of serving.

Syllabus

Knowledge of how to operate and maintain the equipment, How to store and arrange restaurant items, Organize the venue according to the event, Linen management, Welcome, inform and handle customers, Servicing a customer (order, serving etc), Payment methods, Efficient ways to clean up the restaurant, Personal hygiene measures.

Examinations

Multiple choice exams & Practical exams

Scope

The Cleaning Professional TÜV HELLAS scheme refers to a professional who takes care of the cleanliness and arrangement of the indoor and outdoor areas of a tourist accommodation or other business, offering customers a comfortable stay in a clean, healthy, comfortable and quiet environment

Syllabus

Safety and health at work, Techniques, Tools for cleaning surfaces and equipment, Good command and handling of the electrical and mechanical cleaning equipment, Good command and handling of the manual, mobile and fixed equipment, Good use of the housekeeping trolley, Related procedures (administrative procedures and work procedures)

Examinations

Multiple choice exams & Practical exams

Scope

The Hotel receptionist / Front office professional TÜV HELLAS scheme refers to a professional who ensures the efficient handling of customer arrival / reception / departure operations as well as the accommodation services during the customer’s stay, in order to meet his/her needs and desires in the context of the Reception Service Policy and Customer Accommodation of the Company

Syllabus

Proper personal appearance in the context of aesthetics and professionalism, Knowledge of text processing programs, Data entry, Knowledge of the hotel reservation program, Knowledge of agreements between the hotel and travel agents and tourist organizations as well as the differences between the agreements, Knowledge of how to refer to the client and be an active listener, Knowledge of all possible payment methods, Knowledge of all procedures of serving a customer at a hotel, that are not associated with payment

Examinations

Multiple choice exams & Practical exams

Scope

The Travel Agent TÜV HELLAS scheme refers to a professional who arranges transportation, accommodation/hospitality and entertainment for individuals and/or groups, for domestic and foreign tourism.

Syllabus

Greek and Global tourism geography, Knowledge of G.D.S. systems, Air ticket reservations and issuance: operation, regulations and legislative framework, Sales, processes and procedures with other partners, Ferry ticket issuance: operation, regulations and legislative framework, Distinctions and functions of travel agencies.

Examinations

Multiple choice exams

Scope

The Reservation Department employee TÜV HELLAS scheme refers to a professional employed in tourist accommodations, who provides services and facilitates room reservation requests, based on the needs and desires of the clients

Syllabus

Professional behavior and customer service, Management of contracts (private agreements between travel agency and hotel), Awareness of hotel facilities and comforts.

Examinations

Multiple choice exams & Practical exams

F&B Services Personnel 

Scope

The Food Services Personnel TÜV HELLAS scheme refers to professional employees specialized in food services for restaurants - hotel units, management of food preparation and/or promotion of products and services.

Sub-schemes

A. Cook/Chef - Restaurant Art Specialist

B. Specialist for Dietary Standards and Restaurant Customer Service

C. Food facilities manager

1. Barista
2. Bartender

Syllabus

International, Specific and Greek Nutritional Standards, Modern Trends in Culinary Art, Culinary Art, Mass preparation, Presentation of dishes, Customer Satisfaction Factors, Hygiene, Basic Food Safety Principles, How to organize the food unit, Markets - Commerce - Costing, Menu Composition - Grams – measuring and estimating portion size, Standard recipes, Kitchen areas, Equipment and new technologies in modern food businesses, Hygiene, Basic Food Safety Principles and Nutrition Issues, Up Selling, Oenology & Restaurant, BAR, Beverages, Mixtures, Basic Servicing Principles - Quality Service, New Technologies in Modern Business, Entrepreneurship, basic knowledge of organization and business administration, Organize a restaurant unit, Design, preparation and presentation of dishes, Management and planning of available resources - Personnel Management, Customer Service Features, Organize and manage food events. Herbal Medicine and Production, Coffee Varieties, Trade and Trends, Blend and Production Techniques, Coffee Chemistry, Foam Milk, Espresso (Coffee Making), Coffee Machines, Coffee Grinding, Chocolate, Tea and Greek Coffee, Order Management, Payment and Service , Oenology, Drinks and Mixology, Order Management, Payment and Service.

Examinations

Multiple choice exams

Scope

The Confectionery and Bakery Specialist TÜV HELLAS scheme refers to a professional working in restaurant units, patisseries, bakeries, hotel units and / or in the administration and organization of confectionery and bakery units, for the promotion of related products and services.

Sub-schemes

1. Confectioner – Baker Assistant & Maker or breakfast, bakery & decoration specialist
2. Contemporary Trends and Applications in Confectionery Art – Assistant & Maker or Specialist for the application of diet & nutrition principles in confectionery art
3. Pastry Manager or Manager of confectionery art units

Syllabus

Basic Knowledge of Confectionery and Bakery, Types of breakfasts, preparation and standard recipes, Basic Decoration of Bakery - Pastry Preparation, Bakery – terms of confectionery, H & D issues at work and HACCP implementation, Knowledge of Confectionery practises and Bakery, Developments/Trends in the Food Industry, Basic health and nutrition, Basic Nutrition Principles, New Technologies applicable in Modern Business, Designing personal and corporate presence in Social Media, Entrepreneurship, basic knowledge of organization and business administration, Design, production and presentation of products, Management and planning of available resources - Personnel Management, Customer Service Features

Examinations

Multiple choice exams

Scope

The Technical staff for the production of Food and Beverage TÜV HELLAS scheme refers to individuals who work in small or large Food and Drink Production Companies and they are responsible of foodstuff receiving, foodstuff storage, raw material and food handling, food processing, production monitoring.

Syllabus

Food Science Basics, Food and Drink Safety Hazards, Microbiological, Chemical, Physical Hazards. Food Allergens, Foodstuff receiving and good storage practices, Food and drink production management principles, Good Manufacturing and Labelling Practices, HACCP principles, Critical Control Points monitoring, Cleaning and sanitizing principles, Pest & fly control, Good Hygiene Practices.

Examinations

Multiple choice exams

Scope

The Organic Products Executive and Sales Manager TÜV HELLAS certification scheme refers to individuals who work as executives in the production of organic products, applying organic food, drink and cosmetic production protocols and standards. They are the executives that coordinate the implementation of the organic management system and act as organic products sales managers. These organic products management systems combine environmental, animal welfare and sustainability aspects and they lead to more natural products that meet environmental and social sensitive customers’ expectations. These executives may have in their job description tasks such as organic raw material receiving, storage, handling, processing and production monitoring, etc

Syllabus

Basic knowledge of Organic cultivation and breeding, Organic food and drink profile, Organic cosmetics profile, Legislation, protocols, standards and certification of organic products, Farm to fork organic products principles and good practices (produce, receive, store, pack, repack, standardize, label and HACCP), Organic products sales principles, Organic products marketing principles.

Examinations

Multiple choice exams

Scope

The Food Safety and Quality Management Executive TÜV HELLAS certification scheme refers to individuals who work in Quality and Food Safety departments of small or large Food and Drink Production Companies and they are Food Safety Management Team members, officers, executives, coordinators, experts or head of dpt. These individuals have as their job description - or part of it - tasks such as control in foodstuff receiving, foodstuff storage, raw material and food handling, food processing, production monitoring, etc. They cope with the implementation of food safety management standards (ISO22000, BRC, IFS, etc), the food safety legislation (EU 852/2003), personnel GMP/GHP, etc. They represent the company to certification bodies, clients and authorities for food safety aspects. Finally, this scheme concerns individual scientists / experts that offer consulting services to food and drink companies.

Sub-schemes

1. Food Safety and Quality Management Team Member Executive
2. Head of Food Safety and Quality Management Team / Food Safety and Quality Management Team coordinator / expert

Syllabus

Food Science Basics, Food and Drink Safety and Quality Dimensions, Food Safety Checks- Monitoring-Control, Food Safety Management System Implementation, Food Safety legislation and standards, Food Safety Management System Development, Food Safety Management Team Coordination

Examinations

Multiple choice exams

Scope

The Meat and Prepared Meat Products Specialists TÜV HELLAS certification scheme refers to professionals employed in industries, artisanships and small production units manufacturing meat and prepared meat products. These technicians perform the necessary operations in the production chain, using special utensils and mechanical equipment in order to prepare healthy and safe meat and prepared meat products that meet the requirements and specifications of the relevant National and EU legislation. In addition, they participate in the implementation of the sanitation system and elementary equipment and facilities maintenance.

Sub-schemes

A. Meat production technician with specializations:

1.  Blend Production Technician
2. Packaging Technician

B. Meat Processing Technician

Syllabus

Basic principles of production preparation in meat processing units, Quality Parameters in Meat Processing Units, Basic principles of production implementation in meat processing units, Production process of new generation foodstuffs, Basic principles of finished products processing, Implementation of food hygiene, safety and quality system, Basic administrative and educational functions, Basic principles of product packaging Basic principles of finished products storage

Examinations

Multiple choice exams

Scope

The Aquaculture specialist TÜV HELLAS certification scheme refers to a skilled professional, who knows the operation of aquatic ecosystems and supports the implementation of Good Manufacturing/Cultivating Practices and the monitoring of the relevant parameters. This scheme relates to aquaculture sites, which can be modern intensive farms or traditional extensive farms in lakes, in rivers and in the sea.

Syllabus

Marine Biology (Basic knowledge of Anatomy, Physiology and Pathology of aquatic organisms which are cultivated in Greece), Cultivation Systems of Aquatic Organisms, Ecology of marine and other aquatic ecosystems, Fish feed and feeding plan, Fish Reproduction, Basic Navigation Principles, Handling and basic maintenance of aquaculture equipment, Health and Safety at work, Food safety and food hygiene, Processing & packaging of products, Certification of aquaculture products.

Examinations

Multiple choice exams

Scope

The Production Process and Manufacturing Practice in Agrifood Products & Food Sector Optimization Executive TUV HELLAS scheme is addressed to employees working in the production and quality control departments of food and agri-food production companies, those involved in the implementation of Good Manufacturing Practices (GMP) and those developing or applying methods of optimizing the production process. These executives participate in the production process, contribute to the implementation of food safety and quality standards (eg ISO22000, BRC, IFS, etc.), the implementation of relevant legislation (eg EC Regulation 852/2004) and good practices.

Syllabus

Introduction to Good Industrial / Mnufacturing Practice (GMP) and Good Hygiene Practice (GHP). Basic GMP / GHP Requirements, Agricultural products and introduction to Good Agricultural Practices (GAP), GMP / GHP basic principles and modern technologies to improve the reception and storage of food, beverages and agri-food products, GMP / GHP basic principles and modern technologies to improve the production and packaging of food, beverages and agri-food products, Basic principles of HACCP (codex alimentarius) methodology, Traceability, Code of Food and Beverage, Legal framework, International certification standards, ISO22000 standard.

Examinations

Multiple choice exams

Scope

The School canteen professional scheme refers to specialized employees who are responsible for the operation of school canteens, ie shops or places in general where ready-to-eat foods, juices and teas are prepared and/or are available for consumption by students, staff or school visitors.

Syllabus

Basic principles of organization and operation of the school canteen - Promotion of sales of the school canteen, Management of the items sold by the school canteen - Preparation of the products of the school canteen, in accordance with the current legislation, Service of students, staff and visitors of the school canteen, hygiene rules when buying, receiving, preserving, preparing, displaying and selling food - canteen and its equipment Cleaning and disinfecting.

Examinations

Multiple choice exams

Scope

The Regulatory Affairs Officer of a medical devices distribution company TÜV HELLAS certification scheme refers to a specialist dealing with issues related to the specific European and National regulatory framework for medical devices (EU regulations & Greek legislation) at companies that trade, distribute or produce medical devices.

Syllabus

Medical devices definitions, Certification process, Roles and responsibilities of Economic Entities, European Directives, Regulations, MEDDEVs, Borderline Manual, Procurement legislation, Ministerial decision on medical devices distribution (local legislation), Decisions and Circulars of the Ministry of Health and the National Organization for Medicines, Requirements of ISO 13485 & ISO 9001 & ISO 14971 related to medical devices regulatory framework, Medical devices codifications, Collective Organizations Code of Conduct, Content of CE Certificate, Declaration of conformity, Certificate for local legislation (DY8/1348/2004), Procedures of medical devices registration, Knowledge of requirements for product information, Knowledge on labeling of Medical Devices, Knowledge on Post-market performance follow-up requirements, Incident involving medical device definition Competent Authority requirements on vigilance.

Examinations

Multiple choice exams

Scope

The Social Care Personnel For Disabled People TÜV HELLAS scheme refers to specialized professionals who are responsible for the care ofdisabled people and they are employed, or are interested in, at organizations that offer care like Supported Living Residencies and Day Care Centers. The professionals may be responsible directly with the care of disabled people or indirectly, by offering support to the provided services to those people. This scheme focuses on disabilities which are met internationally under the term «mental health» and other kind of disabilities like autism, intellectual disabilities etc.

Sub-schemes

1. Auxiliary personnel
2. Personnel offering support and care
3. Social care planning manager

Syllabus

Auxiliary personnel: Disability categories and special characteristics – terminology, Disabled people's rights according to the UN’s convention and national legislation, Behavior management and communication with disabled people, Code of ethics, Hygiene and safety rules, Emergencies’ management according to protocols, First aid principles, Special Incidents' management and registration Personnel offering support and care (including all of the above): Basic principles of developmental psychology and pedagogy, Basic knowledge of training tools and methods, Person – centered planning, composition and monitoring of a personal plan, Knowledge of regulatory framework for disabled people, Basic knowledge of organizations’ operational rules, Basic principles of personal wellness, Basic principles of medication, Basic knowledge of health issues Social care planning manager (including all of the above): Evolution and modern trends in social care, Basic principles of administration, management and operation of an organization that offers services to disabled people, Quality and systems management principles

Examinations

Multiple choice exams

Scope

The Quality Management System and Medicines Distribution Specialist TÜV HELLAS scheme refers to personnel responsible for the support and completion of all tasks related to production, distribution, storage of medicinal products in production or trade pharmaceutical companies. Their tasks, among others, are related to the different kinds of activities in the field of quality assurance in medicines distribution, which contribute in maintaining the medicinal products quality.

Syllabus

Operations of medicinal products distribution and storage, Handling of storage equipment, Basic medicine terminology knowledge, Quality management terminology knowledge, Good manufacturing practices and quality control knowledge, Medicine status in Greece - basic knowledge, Occupational health and safety rules.

Examinations

Multiple choice exams

Scope

The Financial Consultants TÜV HELLAS certification scheme refers to specialists in the financial sector, who deal with the subjects of auditing and consultancy.

Sub-schemes

1. Internal Audit Specialist
2. Insolvency Practitioner
3. Business financial advisor
4. Financial Analyst

Syllabus

Basic knowledge of applicable legal and institutional framework, Basic knowledge of applicable ethics, Syndic (Bankruptcy Trustee) knowledge, Mediator knowledge, Knowledge of the Special Agent (Official Assignee) duties during the rehabilitation procedure and those of the Liquidator during the special liquidation procedure, General Principles of Auditing and Internal Auditing,Risk Analysis, Planning of Annual Audit Reports Programs and Internal Auditing, Reports & Audit Reports, Internal Auditing Special Matters, Strategic Business and Business Advice - Collection & analysis, processing & interpretation of financial data, Organization of Structures and Functions, Organization and Development of Human Resources, Planning and Support of Development Programs, Business Communication Services & Financial Services, Financial Analysis Valuation & Economics / Mathematics / Statistics - Use of Statistics & Finance Software, Principles of Costing, Valuation & Finance / Mathematics / Statistics - Use of Statistics & Finance Software, Business Advice - Methods for Collection, Analysis, Data Processing & Interpretation and report writing, Introduction to the Organization of Structures and Functions, Introduction to the Organization and Development of Human Resources.

Examinations

Multiple choice exams

Scope

The TUV HELLAS scheme for a finance specialist spreadsheet clerk (advanced excel) is for a qualified finance clerk who uses advanced office applications (Advanced Ms Excel) to effectively manage financial data. The efficient management of financial data can be carried out through various actions such as organizing them in files/tables, or through their formatting and serves to quickly perform calculations and prepare financial analyses/reports by such skilled professionals.

Syllabus

o Data management and automation.

o Data clearing and management

o Data management automation

o Functions and use in automated tables

o Presentation of functions

o Use of automated tables

o Data import and transformation

o Data import

o Data transformation

o Managing large amounts of data

o Presenting Pivot Tables

o Creating & editing Aggregate Tables

o Aggregate graphs

o Generate financial reports

o Lists and Tables in MS Excel

Exam methodology

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Financial Services Specialist through Innovative Information and Communication Technologies (Fintech) scheme is for a qualified professional working in the field of FINTEC (financial technology). Fintech involves various services such as finance, payment (including e-wallets), e-commerce and e-insurance, e-advisory and cryptocurrencies such as Bitcoin.

Syllabus

- Introduction to FinTech

- Digital transformation and Fintech

- Digital Banking and Smart Banking

- Digital Money and Digital Payments

- Artificial Intelligence and its Impact on Banks

- Use of emerging ICT tools and applications in Economics / Finance (Risk Management / Credit Scoring / Modern Portfolio Management / Valuation / Projections)

- Blockchain and Cryptocurrencies

- Digital Platforms and Digital Ecosystems

- Institutional Framework and Fintech

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The scheme specialist services and analysis of the economics of cyber security (economics of cyber security) TÜV HELLAS, concerns a specialized employee of economic direction who provides services of cybersecurity risk management and selection of optimal investments in security measures to address them. The analysis of the economics of cybersecurity is an evolution of traditional cybersecurity risk management. While traditionally this management was performed using qualitative criteria, based primarily on subjective assessment, cybersecurity economics applies statistical models to quantify each risk and document the cost of investing in countermeasures.The ability to quantify cybersecurity risk management is essential in a cybersecurity management department and more broadly in organizational business risk management units.

Syllabus

Introduction to basic concepts and digital risks,Institutional Framework & Digital Security,Measurement of cyber security,Economics of information security investment,Presentation of economic/mathematical models for costing, quantification, estimation and valuation issues in the field of information security,Digital Security and economic models and methods

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

The Management Systems Officer/Consultant scheme refers to executives & self-employed who are already working or preparing to deal with management systems or working in respective quality departments. The professionals could be employed in product manufacturing enterprises, such as industries and small production units, in firm providing services, in commercial enterprises and in public and non-governmental organizations.

The above mentioned scheme, concerns entry level professionals, who want to join the Quality System industry. Under no circumstances this scheme could lead to a System Inspector Certification which applies in international schemes such as IRCA and ICQ. The sub-schemes, Officers and Consultants, accompanied by internationally established specializations, concerning different fields of management systems.

Sub-schemes

1. Management Systems Officer
   1. Quality Management Officer
   2. Environmental Management Officer
   3. Health and Safety Management Officer
2. Management Systems Consultant
   1. Quality Management systems
   2. Environmental Management systems
   3. Health and Safety Management systems

Syllabus

Purpose and advantages applying a Quality System (QS) - the role of a QS inspector. Features and tools of management system inspectors - Implementation of an inspection according to ISO / IEC 17021 & ISO 19011 standards, Inspection and presumption of compliance, Inspection reports. Correction & corrective actions of non-compliances, Installation, implementation, monitoring, performance measurement, evaluation, review and improvement of a QS, Documentation Requirements of a QS, First, second & third party inspections, Principles of Total Quality Management, Terms & Definitions / General Principles of Product and Service Quality OR of Environmental Management OR of Health & Safety at Work.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Execution of Procurement, Conclusion & Execution of Public Procurement scheme of TÜV HELLAS refers to qualified professionals who are responsible for the timely and effective preparation and review of the bidding dossier in the context of public procurement and procurement of services, the process and the good management of the resulting contract.

The professional maybe employed in organizations or companies that participate in the implementation of public procurement, having the responsibility of the entire implementation cycle, ig from the preparation, the conduction and subsequent execution of a public contract, under the existing Community - National institutional framework of responsibilities for Contracting Authorities / Contracting Bodies (public) and Economic Bodies (individuals).

Syllabus

Configuration of Complex - Long-Term Contracts, Introduction to Public Procurement Contracts, Public Procurement – Services Contracts, Public Procurement Contracts of Works - Studies, Use of Legal Remedies / Pre-Trial and Judicial Protection.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Book production and distribution Specialist TÜV HELLAS certification scheme refers to employees working in publishing companies and bookstores. In particular, such an employee usually works or wishes to work in: Publishing Companies, Bookstores, Print and Electronic Media (newspapers, magazines, etc.), Businesses selling books, products and related IT and telecommunication services, Libraries, Book Fairs, Educational Institutions and Organizations relevant to books.

Sub-schemes

1. Book Design and Production Specialist
2. Book Promotion and Distribution Specialist

Syllabus

Basic principles of editing and proofreading, Techniques and Tools for Manuscript Editing and Typographical Editing, Content Digitization - Digitization Procedures, E-books digitization and production, Organizing promotion events for products and services, Digital Marketing, Use of Social Media, Promoting and Selling with extended use of social media

Examinations

Multiple choice exams

Scope

The Editing & Proofreading Expert certification scheme refers to text editors, who are experienced translators and / or experts in the field of translation or monolingual text and perform a series of checks on the translation or the text. The text editors participate in the project cycle after the translator.

Syllabus

Basic knowledge of translation memory software, Wordcount, Editing/Review, Proofreading/Quality assurance, DTP/PLP, Monolingual proofreading/Linguistic check, Online check/Web check, CAT tool external review

Exams

Multiple choice exams

Scope

The Content and Language Integrated learning - CLIL expert scheme refers to employees employed in the field of Education. In particular, such an employee usually works or wishes to work in: Foreign Language Centers, Public and Private Kindergartens, Public and Private Secondary Schools, Public and Private High Schools, Educational Institutions and Organizations.

Syllabus

Introduction to CLIL, The 5C Framework, Task-based and Game-based learning, CLIL Tools, Upcoming Development Zone (SCA) and Scaffolding, Evaluating and Improving a CLIL Lesson

Examinations

Multiple choice exams

Scope

The Expert in “STEM” methods & Tools (Science, Technology, Engineering, Mathematics) refers to a specialized professional who utilizes modern tools and techniques for the purpose of learning / training of people of all ages in the STEM (Science, Technology, Engineering, Mathematics) fields. This expert knows basic principles from these scientific fields and uses techniques in their attractive presentation in the classroom to push learners to cultivate inclinations and discover scientific content in an interactive way. The Expert in “STEM” methods & Tools usually works in: Private schools, Lifelong Learning Centers, Tutoring Secondary schools that have in their curricula STEM teaching programs, Schools and Teaching with STEM programs, Schools and IT study centers, Educational Robotics and STEM Centers

Syllabus

Introductory concepts of STEM, Practical learning of Chemistry - Physics, Courses of basic programming principles and ways of teaching programming (for teachers), Introducing trainees to programming, Inspiring young people to participate in STEM programs (planning action communication and learning resources), Evaluating and improving a STEM program.

Examinations

Multiple choice exams