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Customer Satisfaction Evaluation

General Information about the company

Dear Client,

One of our most important goals is to improve the quality of our services continually.
But, in order to achieve this, we need your help: we would like to ask you to fill in this questionnaire. The results will enable us to evaluate your satisfaction with TÜV NORD Singapore and to include your ideas and suggestions in our continual improvement processes.

TÜV NORD Singapore

1. General Information about the company

1.2 Size of the company
1.6 How did you get to know about us?
Assessment of our services

Assessment of our services

Please indicate how satisfied or dissatisfied you are, based on following criteria. Then, how important this criteria is to you.
Please rate each of the following criteria from your own personal point of view.

Our contact / approach with you

Satisfaction: I'm...
Importance: This is...

Our Quotations

- Response time

Satisfaction: I'm...
Importance: This is...

- Understandability

Satisfaction: I'm...
Importance: This is...

- Completeness

Satisfaction: I'm...
Importance: This is...

Preparation and planning of the audit / inspection

Satisfaction: I'm...
Importance: This is...

Remote Audit

In case you did not decide to perform the audit via remote, please continue with the question about the expertise / competence of our staff.

- Quality of Video- and Audio

Satisfaction: I'm...
Importance: This is...

- Understandability and traceability

Satisfaction: I'm...
Importance: This is...

- Effort

Satisfaction: I'm...
Importance: This is...

Expertise / competence of our staff

Satisfaction: I'm...
Importance: This is...

Personal behavior and approach of our staff

Satisfaction: I'm...
Importance: This is...

Adherence to schedule

Satisfaction: I'm ...
Importance - This is ...

Presentation of corrective actions and improvement potentials

Satisfaction: I'm...
Importance: This is...

Speed of the document processing / creation of the certificate

Satisfaction: I'm...
Importance: This is...

Invoice and invoicing procedure

Satisfaction: I'm...
Importance: This is...

Quality of our services in general

Satisfaction: I'm...
Importance: This is...

Price-performance ratio

Satisfaction: I'm...
Importance: This is...
General question

General questions

3.1 Was there a reason for a complaint / objection

If yes, how satisfied were you with the response to the complaint / objection?

Satisfaction
Importance
Submit

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  • This document describes the procedure for determining customer satisfaction
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