Customer Satisfaction Evaluation

General Information about the company

Dear Client,

One of our top priorities is to seek to improve the quality of our services on an ongoing basis. To achieve this, we need your help. Thus, we request that you fill in this questionnaire. The results will enable us to assess your level of satisfaction with TÜV NORD and to include your ideas and suggestions in our ongoing improvement processes.

TÜV NORD Singapore

1. General Information about the company

Assessment of our services

Assessment of our services

First indicate how satisfied or dissatisfied you are with the following aspects of our service, and then how important or unimportant these criteria are to you.
Please rate each of the following criteria from your own personal point of view.

Our contact / approach with you

Our Quotations

- Response time

- Understandability

- Completeness

Preparation and planning of the audit / inspection

Remote Audit

If you did avail of the option to have a remote audit please continue with the question about the expertise / competence of our staff.

- Quality of Video- and Audio

- Understandability

- Workload

Expertise / competence of our staff

Personal behavior and approach of our staff

Adherence to schedule

Report of audit / inspection

Presentation of corrective action and improvement potential

Speed of the document processing / creation of the certificate

Invoice and invoicing procedure

Quality of our services in general

Price-performance ratio

General questions

General questions

If yes, how satisfied were you with the response to the complaint / objection?


Fields marked with * are required fields.

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We will only use the data you send us on a contact form for contact purposes. Your data is not shared with other companies. If you would like us to delete your data from our system immediately after using it, please send us an e-mail to that effect.

  • This document describes the procedure for determining customer satisfaction
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