Hotels: Inspection, Certification & Training Services

Hotel inspection and certification is a process that offers multiple benefits to hoteliers, staff, guests, tour operators, and the destination itself.
By implementing recognized standards and private protocols, hotels not only ensure compliance with national, European, and international regulatory frameworks, but also meet the expectations of key strategic partners such as tour operators and customers.

In addition, it contributes to the improvement of the quality of products and services offered, as well as the overall level of hygiene and safety, providing a competitive edge and greater customer satisfaction.

Through a wide range of services, we provide added value to the safety, quality, reliability, and sustainability of your business.

In the field of inspection and certification, we ensure hotel compliance with the most important and internationally recognized systems and protocols:

• Quality Management (ISO 9001 and ISO 22301)
• Environmental and Energy Management (ISO 14001, EMAS, and ISO 50001)
• Food Safety Management (HACCP and ISO 22000)
• Workplace Health & Safety (ISO 45001)
• Social Responsibility and Sustainability (ISO 21401, GRI, ESG)
• Carbon Footprint Measurement (ISO 14064-1)
• Information Security and Personal Data Protection (ISO 27001 and ISO 27701)
• Sustainability Management for Tourism Enterprises (ISO 21401)

At the same time, we conduct audits and certify compliance with a series of private protocols, issuing relevant marks and certificates of conformity. These include initiatives that highlight Greek gastronomic heritage and identity, such as Greek Breakfast, We Do Local, Aegean Cuisine, and Agro-Nutritional, in collaboration with the Region of Crete.

Sustainability in the hotel sector has become not only a core business priority but also a key criterion in destination selection for today’s travelers. Every company’s contribution to achieving the United Nations Sustainable Development Goals (SDGs) is now essential, and the implementation and certification of internationally recognized standards can play a pivotal role in this effort. For this reason, audits and certifications are conducted based on the ISO 21401 standard (Sustainability Management Systems for Accommodation Establishments), as well as other recognized private hotel protocols.

The complexity of hotel operations comes with responsibilities and obligations to ensure the safe functioning of facilities. Our experienced and specialized experts conduct inspections to guarantee compliance and enhance safety levels across a wide range of installations, including:

• Waterslides, waterparks, and aquatic play equipment in children’s pools
• Playgrounds, indoor play areas, and Kids Clubs
• Swimming pools
• Sports facilities
• Technical inspection of electrical equipment and installations – Medium Voltage Substations – Mechanical equipment
• Pressure equipment (steam boilers, steam generators, pressure vessels)
• Fire protection systems
• Passenger elevators
• Lifting machinery (hoists, platforms)
• Energy Audits in accordance with Law 4342/2015

Our specialized and experienced instructors deliver both in-person and remote training sessions on a wide range of highly relevant and critical topics. These include, among others: Risk Management, food safety and hygiene, allergen management, implementation of health protocols, Tourism Sustainability, environmental management, and hotel management.

Recognizing that the needs of each hotel and destination are unique and ever-evolving, we design and deliver custom seminars that address the specific requirements of each of our partners. In collaboration with you, we develop original training material aligned with the focus of each seminar, which is then delivered by our experienced trainers—either in person or online—at a time convenient for both parties.

At the same time, we provide training and certification for Data Protection Officers (DPOs), while also conducting Personnel Certification exams across a range of professional roles. These include: Guest Experience Expert in Tourism, Accommodation Reservations Clerk, Waiter, Linen Room Attendant, Housekeeping Staff, Pastry and Bakery Specialist, and Food & Beverage Service Staff.

As part of our hotel inspection services, we undertake the evaluation process for the classification of accommodations into star categories, based on the technical and operational specifications as well as the scoring criteria defined by Greek legislation. The classification system applies to all tourist accommodations (hotels), including both new and existing establishments.

We also offer an additional safeguard for the smooth operation of hotels through our Mystery Guest service. Representatives from our organization visit accommodations incognito, acting as regular guests, in order to assess and confirm that operations comply with the company’s internal quality standards, ensuring these are met under normal working conditions. The standards, corresponding audit questionnaires, and inspection dates are mutually agreed upon, and a detailed compliance and findings report is delivered upon completion.

We are the leading inspection and certification company. TÜV HELLAS (TÜV NORD) is a member of the TÜV NORD Group, which operates in 100 countries, with €1.6 billion in sales (2022) and a workforce of 15,000 professionals. Established in 1987, TÜV HELLAS (TÜV NORD) employs over 130 permanent staff, reported a turnover of €25 million in 2022, and maintains subsidiaries in Cyprus and Egypt. It is also a proud member of SETE (Greek Tourism Confederation). To date, the company has conducted over 15,000 Management System Certifications and has trained 45,000 professionals across all sectors, while 40,000 individuals have participated in our Personnel Certification programs. Specifically in the hospitality sector, TÜV HELLAS (TÜV NORD) serves over 400 hotel units across Greece and collaborates with the country’s leading hotel chains.