Organization & Management

scope

The TÜV HELLAS Management Executive scheme concerns the professionals with responsibilities and responsibilities for the implementation of services-functions of the Administration of an organization, whether they work in the office or work remotely (remote working). Management functions are defined as the permanent functions of the organization including internal communication, external communication, public relations, the organization's promotion and support for the operation of management systems, the management of resources such as infrastructure, facilities, equipment, technology, the processing of correspondence for the execution of the above activities, the archiving of documents and/or electronic files.

 Specializations

1. Administrative Secretary (Personal Assistant)
2. Administrative Assistant (office)
3. Remote worker

Knowledge framework (syllabus)

• Archiving, spatial planning, ergonomics, protocol
• Principles of marketing
• Principles of accounting, statistics and mathematics
• Principles of law
• Principles of operation and fault recognition
• Management and Methods of Correspondence
• Management of telephone contacts and calls
• Knowledge of prioritization
• Project-event management
• Procurement
• Methods Ticketing
• Telecommuting Tools
• Basics of privacy and electronic data management security
• Telecommuting Health and Safety

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education
 

scope

The TÜV HELLAS Organizational Culture and Time Management System Executive scheme refers to a specialized professional who is responsible for handling all those tasks related to understanding, monitoring, harmonizing and shaping the culture of an organization, as well as standardization the processes of changing the organizational culture and dealing with any obstacles to the implementation of the necessary change. Also, it concerns the one involved in the organization of Time Management systems, as well as in the strengthening of cooperation between partners, through management of obligations & priorities.

Knowledge framework (syllabus)

• Concept of organizational culture
• Meaning, purpose and functions of organizational culture
• Disadvantages of organizational culture
• The culture iceberg
• Creation and sources of organizational culture
• Maintenance of organizational culture
• Typology - forms of organizational culture
• Change of organizational culture
•  The concept of time
• Areas affected by time
• Principles and techniques of time management
• Priority Management
• Obstacles to time management.

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training
 

Scope
The certification scheme for business executives and business culture concerns professionals who are responsible for consulting the development and organization of start-up businesses and for carrying out tasks related to understanding, monitoring, harmonizing and shaping the modern culture of an organization, to avoid any obstacles to entrepreneurship.

Knowledge framework (syllabus)

• Business in general
• Finding opportunities
• Creating and selecting innovative ideas
• Establishing a business team
• The business model
• Financial indicators
• Creating a business plan
• Principles and techniques of time management
• Priority management

Examination methodology
Theoretical examination

Certification Requirements
Minimum Mandatory education and technical training
 

scope

The TÜV HELLAS scheme for computerized clerks in jewelery stores and silversmiths' workshops concerns employees employed in jewelery shops and silversmiths' workshops as computerized clerks. These employees perform the necessary tasks in the chain of daily processes of an enterprise, using electronic equipment and special software in order to collect, enter, classify, and process administrative, commercial, procurement, production, maintenance, and after-sales service data by providing timely, at the least cost and in the necessary form, information to those necessary to carry out their work, which may be 'transactional', 'auditing' or 'decision-making with more general implications. In addition, they participate in basic maintenance of electronic equipment and software.

Knowledge framework (syllabus)

•  Introduction to silver and gold business operations
• Gold and Silver Business computerization plan management
• Participation in the configuration of ERP subsystems in relation to silver and gold business process flows
• Silver and Gold Business ERP system management
• ERP system support

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Modern Business Organization & Operation Executives scheme concerns specialized professionals who implement and manage the basic functions and processes of a business such as sales, promotion actions and marketing in general, financial functions and customer service. In addition, they are able to manage the company's quality systems, pursue and manage innovation and contribute to shaping the organization's culture

Knowledge framework (syllabus)

• Organization and management of business functions and processes (Terminology, basic principles, human resource management)
• The concept of Quality and Innovation in modern Business
• Organizational culture (Concepts, purpose, functions)
• Communication – Professional conduct – Handling questions, claims, objections and complaints
• Basic PC applications (Windows, Word, Excel, PowerPoint, Email , etc. )

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Office Automation Application Operators scheme is for specialized professionals who undertake the management and use of the software applications that support the operation of a modern office. These applications allow users to perform a range of everyday tasks, such as creating and editing text, presentations and spreadsheets, as well as managing databases and web applications.

Knowledge framework (syllabus)

• Basic principles of business operation
• General PC use
• Presentations
• Text editing
• Spreadsheets
• Databases

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Business Planning and Business Development Executive scheme is for specialized professionals working in the field of entrepreneurship and business administration. These professionals possess the knowledge necessary to set up an organization and manage a business. Business planning and business development are essential elements for any business that wants to maintain or increase its competitiveness and grow sustainably in the market.

Some examples of professionals who may be involved in business planning and business development are:

Managers, supervisors and business executives employed in departments such as:

- Marketing and Sales

- Personnel and human resources management

- Production and supply management

- Financial management and accounting

- Development of business plans and innovation

Knowledge framework (syllabus)

• Business planning - drawing up a business plan (Terminology, structure, objectives)
• Marketing principles – preparation of a Marketing plan ( Forms of marketing, terminology )
• Organization and Management of the Business - Human Resources Management
• Basic topics of Financial Management
• Social Economy & Entrepreneurship
• Development of a business plan in the target areas (Terminology, indicators)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Citizen Service Officer scheme concerns professionals working in a citizen service department and/or customer service in general. They are engaged in tasks of telephone and written communication, management and correct handling of requests.

Knowledge framework (syllabus)

• Rules of behavior and communication when serving citizens
• Procedures for issuing administrative acts
• Rights & obligations of employees and citizens
• Principles in administrative action

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The Design Thinking Practitioner TÜV HELLAS scheme is about a specialized professional who applies the Design Thinking methodology, which places the needs of the user at the center of the design of a service, a product or a process. Through the use of various techniques and tools, such as challenge definition, user research framework, persona, user journey map, storyboard ), the service blueprint, prototyping etc., solutions to challenges faced by a business, an organization or a system are tested and redesigned .

Knowledge framework (syllabus)

1. Introduction to Design Thinking

• Definition of Design Thinking
• Who can apply Design Thinking?
• Differentiating Design Thinking with traditional methods of addressing challenges
• Importance of placing user needs at the center of design

2.Empathize

• Understanding the importance of Empathy
• Apply effective techniques to collect data and understand user needs
• Development of communication and cooperation skills with users to analyze and understand their various opinions and needs.

3.Ideate

• Apply different techniques and tools to generate and evaluate multiple options and ideas.
• Development of innovative & creative skills to produce new prototype solutions.
• Developing skills to evaluate and select the most appropriate ideas

4.Prototype

• Create prototypes that accurately reflect the solutions developed during the "Ideate" phase.
• Familiarity with using prototyping tools and techniques to create effective prototypes.
• Developing an understanding of the functionality and effectiveness of the prototypes, in order to improve and prepare for the implementation of the final solution

5.Implement

• Apply project management and scheduling techniques to effectively manage tasks and resources during implementation.
• Develop capabilities to design and execute pilot programs and test phases to improve and control the operation of solutions.

Examination methodology

Theoretical examination

Certification Requirements

At least Secondary education and technical education
 

scope

The TÜV HELLAS (TÜV NORD) Reporting Manager certification scheme concerns employees who are responsible for the internal and external reporting of violations of EU law, for the protection of persons who report such violations, for the organization of the submission, receipt process and monitoring reports and sanctions imposed in case of violation of the framework of the legislation. It is addressed to Executives of organizations and businesses with the role of Public Prosecutor, to members of the Whistleblowing Report Management Committees and members of the Board of Directors and Audit Committees. In addition, it is addressed to HR, Regulatory Compliance, Internal Auditors, Data Protection Officers, Lawyers, Corporate Legal Advisors and Integrity Advisors and Government officials

Knowledge framework (syllabus)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education