Organization & Management

Scope
The Management Executive certification scheme by TÜV HELLAS applies to professionals with responsibilities and duties related to the implementation of administrative services and functions within an organization, whether working on-site or remotely. Administrative functions include the organization’s core operational activities such as internal and external communication, public relations, organizational promotion, support of management systems, resource management (infrastructure, facilities, equipment, technology), handling correspondence related to these activities, and the filing of physical and/or electronic documents.

Sub-schemes / Specializations

• Executive Secretary (Personal Assistant)
• Administrative Office Assistant
• Remote Access Administrative Staff (Remote Worker)

Syllabus

• Archiving, spatial organization, ergonomics, protocol
• Fundamentals of marketing
• Principles of accounting, statistics, and mathematics
• Principles of law
• Operating principles and fault recognition
• Correspondence management and methods
• Handling of telephone communications and calls
• Understanding and managing task prioritization
• Project and event management, procurement
• Ticket booking procedures
• Teleworking tools
• Basic principles of personal data protection and digital information security
• Health and safety during remote work

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education

Scope
The Organizational Culture & Time Management Systems Executive certification scheme by TÜV HELLAS pertains to specialized professionals responsible for carrying out all tasks related to the understanding, monitoring, alignment, and shaping of an organization’s culture. It also includes the standardization of procedures for cultural transformation and overcoming potential obstacles in implementing necessary changes. Furthermore, it applies to professionals involved in structuring Time Management Systems and fostering collaboration among colleagues through the effective handling of responsibilities and prioritization.

Syllabus

• The concept of organizational culture
• Significance, purpose, and functions of organizational culture
• Disadvantages of organizational culture
• The culture iceberg model
• Creation and sources of organizational culture
• Maintenance of organizational culture
• Typologies and forms of organizational culture
• Organizational culture change
• The concept of time
• Areas affected by time
• Principles and techniques of time management
• Priority management
• Barriers to effective time management

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Entrepreneurship and Organizational Culture Executive certification scheme pertains to professionals responsible for providing consulting services in the development and organization of start-up businesses, as well as for executing tasks related to the understanding, monitoring, alignment, and shaping of a modern organizational culture—aiming to prevent potential barriers to entrepreneurial activity.

Syllabus

• General Principles of Entrepreneurship
• Opportunity Identification
• Creation and Selection of Innovative Ideas
• Formation of an Entrepreneurial Team
• The Business Model
• Financial Indicators
• Business Plan Development
• Principles and Techniques of Time Management
• Priority Management

Examination Methodology

• Theoretical Examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The IT Assistant for Jewelry Stores and Silversmithing Workshops certification scheme by TÜV HELLAS concerns employees working in jewelry stores and silversmithing workshops in the role of IT support staff. These professionals carry out essential tasks within the daily operational chain of a business, utilizing electronic equipment and specialized software to collect, input, organize, and process data related to administration, commerce, procurement, production, maintenance, and after-sales services. Their aim is to provide timely, cost-effective, and appropriately formatted information to those who need it to carry out their work, whether transactional, supervisory, or decision-making with broader implications. Furthermore, they participate in the basic maintenance of electronic equipment and software.

Syllabus

• Introduction to the operations of silversmithing and jewelry businesses
• Management of IT system planning for jewelry enterprises
• Participation in the configuration of ERP subsystems in alignment with the process flows of the jewelry business
• Management of ERP systems in jewelry enterprises
• ERP system support

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Executive in Organization & Operation of a Modern Enterprise certification scheme by TÜV HELLAS concerns specialized professionals who implement and manage core functions and processes within a business, such as sales, promotional and broader marketing activities, financial operations, and customer service. Additionally, they are capable of managing the company’s quality systems, pursuing and overseeing innovation, and contributing to the formation of the organization’s culture.

Syllabus

• Organization and management of business operations and processes (terminology, basic principles, human resource management)
• The concept of Quality and Innovation in the modern enterprise
• Organizational culture (concepts, purpose, functions)
• Communication – Professional conduct – Handling inquiries, demands, objections, and complaints
• Basic computer applications (Windows, Word, Excel, PowerPoint, Email, etc.)

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Office Automation Applications Operator certification scheme by TÜV HELLAS concerns specialized professionals responsible for managing and using software applications that support the operations of a modern office. These applications enable users to perform a wide range of daily tasks, such as creating and editing text documents, presentations, and spreadsheets, as well as managing databases and web-based applications.

Syllabus

• Basic principles of business operations
• General computer use
• Presentations
• Word processing
• Spreadsheets
• Databases

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope

The Business Planning and Business Development Executive certification scheme by TÜV HELLAS concerns specialized professionals working in the fields of entrepreneurship and business management. These professionals possess the essential knowledge for the establishment, organization, and management of a business. Business planning and the development of business activities are vital elements for any company aiming to maintain or increase its competitiveness and achieve sustainable growth in the market.

Examples of professionals involved in business planning and business development include:
Managers, supervisors, and executives employed in departments such as:

• Marketing and Sales
• Personnel and Human Resources Management
• Production and Procurement Management
• Financial Management and Accounting
• Business Plan Development and Innovation

Syllabus

• Business Planning – Preparation of Business Plan (Terminology, Structure, Objectives)
• Marketing Principles – Preparation of Marketing Plan (Forms of Marketing, Terminology)
• Organization and Management of the Enterprise – Human Resource Management
• Fundamentals of Financial Management
• Social Economy & Entrepreneurship
• Development of Business Plans in Target Sectors (Terminology, Indicators)

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Citizen Service Officer certification scheme by TÜV HELLAS concerns professionals working in citizen service departments and/or customer service roles in general. These individuals are engaged in telephone and written communication, as well as in the management and proper handling of requests.

Syllabus

• Rules of conduct and communication when serving citizens
• Procedures for issuing administrative acts
• Rights and obligations of employees and citizens
• Principles of administrative action

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Design Thinking Practitioner certification scheme by TÜV HELLAS refers to a specialized professional who applies the Design Thinking methodology—a user-centered approach to the design of a service, product, or process. By using various tools and techniques such as challenge definition, user research framework, persona development, user journey mapping, storyboarding, service blueprinting, prototyping, etc., solutions to challenges faced by a business, organization, or system are tested, iterated, and redesigned.

Syllabus

1. Introduction to Design Thinking
   • Definition of Design Thinking
   • Who can apply Design Thinking?
   • Differentiation between Design Thinking and traditional problem-solving approaches
   • Importance of placing user needs at the center of the design process
2. Empathize
   • Understanding the importance of empathy
   • Applying effective techniques to gather data and understand user needs
   • Developing communication and collaboration skills with users to analyze and comprehend diverse perspectives and needs
3. Ideate
   • Applying various techniques and tools to generate and assess multiple options and ideas
   • Developing innovative and creative skills for producing new, prototype solutions
   • Developing the ability to evaluate and select the most appropriate ideas
4. Prototype
   • Creating prototypes that accurately reflect the solutions developed during the "Ideate" phase
      
   • Familiarization with tools and techniques for effective prototyping
      
   • Developing an understanding of the functionality and effectiveness of prototypes to enhance and prepare for final implementation
5. Implement
   • Applying project management and planning techniques for the effective management of tasks and resources during implementation
      
   • Developing the capability to design and execute pilot programs and test phases to refine and validate solution performance

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least secondary education and technical training

Scope
The TÜV HELLAS (TÜV NORD) Officer for the Reception and Monitoring of Reports certification scheme pertains to employees responsible for the internal and external reporting of breaches of Union law, the protection of individuals who report such breaches, and the organization of the procedures for submission, receipt, and monitoring of reports, including sanctions imposed in case of non-compliance with the legal framework.
It is addressed to executives of organizations and companies acting in the role of Reporting and Monitoring Officer (RMO), members of Whistleblowing Management Committees, members of Boards of Directors and Audit Committees. Furthermore, it targets HR Managers, Compliance Officers, Internal Auditors, Data Protection Officers (DPOs), Corporate Legal Advisors, Legal Counsel, Integrity Consultants, and public sector executives.

Syllabus

• Key Concepts – Definitions of Whistleblowing
• Reporting Obligations – Public Sector
• Internal Reporting Channels
• Reporting Obligations – Private Sector
• Responsibilities of the Reporting and Monitoring Officer (RMO)
• Whistleblowing in Relation to Data Protection
• Corporate Policies for Report Management
• Electronic Platforms for Report Management
• Practical Application of Legislation
• Employee Training
• Case Studies

Examination Methodology

• Theoretical examination

Certification Prerequisites

At least compulsory education
 

Scope
The Specialist in Basic and Advanced Digital Skills – Online Collaboration and Remote Work certification scheme by TÜV HELLAS refers to a specialized professional engaged in the application of digital skills, with a particular focus on online collaboration and teleworking practices.

Syllabus

• Tools for cloud-based file storage and sharing
• Tools for videoconferencing and communication
• Tools for team collaboration
• Tools for note-taking
• Tools for project management and monitoring
• Tools for time management and team productivity
• Tools for personal data protection
• Tools to support focus and minimize online distractions
• MS Teams

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training