Consulting Sector

Scope
The TÜV HELLAS certification scheme for Executives – Consultants – Inspectors of Management Systems addresses business professionals and self-employed individuals who are already involved in, or preparing to become involved in, management systems, or who work in relevant quality departments alongside experienced quality professionals. They may be employed in product manufacturing enterprises (industries, craft businesses, small production units), service providers, commercial enterprises, or public and private organizations. This certification scheme is aimed at entry-level individuals with either minimal experience or a desire to enter the field of management systems. It does not lead to certification as a management systems auditor under established and internationally recognized schemes (e.g., IRCA, ICQ).

Sub-schemes / Specializations
1. Executive in Management Systems (MS)

• Quality Management Systems
• Environmental Management Systems
• Occupational Health & Safety Management Systems

2. Consultant in Management Systems (MS)

• Quality Management Systems
• Environmental Management Systems
• Occupational Health & Safety Management Systems

3. Consultant in First Aid Provision & Workplace Safety

Syllabus

• Purpose and benefits of implementing a Management System (MS)
• The role of the MS Inspector
• Key traits and tools of management systems inspectors
• Planning and execution of an inspection in line with ISO/IEC 17021 & ISO 19011
• Conducting an inspection and collecting evidence of compliance
• Principles of writing audit reports, corrections, and corrective actions for non-conformities
• Installation, implementation, monitoring, performance measurement, evaluation, review, and improvement of a Management System
• Documentation requirements for an MS; First-, Second- and Third-party audits
• Core principles of Total Quality Management (TQM)
• Terms & definitions / General principles of product and service quality – or environmental management – or occupational health & safety
• Consulting for the development and validation of a Management System

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

scope​

The TÜV HELLAS Management Systems Executives-Consultants-Inspector certification scheme is for business executives & self-employed who are already or are preparing to deal with management systems or work in corresponding quality departments alongside experienced quality professionals. They may be employed in product-producing enterprises, such as industries, crafts and small production units, in service enterprises, in commercial enterprises, and in public and non-governmental organizations. The scheme above concerns people at an introductory level, who either have little experience or wish to join the field of such systems, and it does not lead to inspectors of systems where established and international schemes are applied (eg IRCA, ICQ).

 Specializations

1. SD executive
   1. Quality management systems
   2. Environmental management systems
   3. Occupational health & safety management systems
2. Advisor SD
   1. Quality management systems
   2. Environmental management systems
   3. Occupational health & safety management systems

       3 First aid & safety at work consultant

Knowledge framework (syllabus)

• Purpose and benefits of implementing a Management System (MS)
•  What is the role of a Management System Inspector,
• Characteristics and tools of management system inspectors
•  Planning & implementation of an inspection according to ISO/IEC 17021 & ISO 19011 standards
• Implementation of an inspection and collection of compliance evidence,
• Principles of writing inspection reports
• Corrections and corrective actions for nonconformities,
• Establishing, implementing, monitoring, performance measurement
• , evaluating, reviewing and improving a QM,
• QM documentation requirements,
• First, second & third party inspections,
• Total Quality Management Fundamentals ( TQM),
• Terms & definitions / General principles of product and service quality – or environmental management – ​​or health & safety at work
•  Consulting for the creation and validation of a Management System

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

Scope
The Business Negotiation Specialist certification scheme refers to a highly trained professional responsible for the timely and effective preparation of business agreement negotiations, as well as the successful implementation of complex contract negotiations. This professional is employed by organizations or companies engaged in the execution of financial agreements and assumes responsibility for the entire negotiation lifecycle — from preparation to execution and eventual conclusion.

Syllabus

• Execution of negotiations (stages – tactics – strategies)
• Structuring the negotiation "pie" (value claiming vs. creating value)
• Control of the negotiation framework (framing techniques)
• Application of power – persuasion – influence (holistic management framework)
• Building commitments and relationships (interpersonal / inter-organizational)

Examination Methodology
Multiple-choice theoretical examination.

Certification Prerequisites
At least compulsory education and technical training.

Scope
The Soft Skills Empowerment Officer certification scheme refers to qualified professionals capable of assisting employees within an organization in understanding the importance of transversal (soft) skills, identifying the key competencies needed, and developing or enhancing them through structured methodologies.

Syllabus

• Identification and Significance of Transversal Skills: European Policy and the Current State in Greece
• Methods for Developing Soft Skills: Analytical-Critical and Transformative Thinking, Emotional Intelligence, and "Learning to Learn"
• Problem Solving and Change Management: Leadership, Communication, and Stress Management
• Practical Approaches to Soft Skills Development: Practices in the Social Field and in Education, Cultural Awareness

Examination Methodology
Theoretical written examination

Certification Prerequisites
At least compulsory education and technical training.