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Quality

The implementation of a quality management system aims to satisfy customers, improve the quality of provided products and services, reduce production costs through the optimization of resource and time management, and enhance the reputation of a business.

ISO 9001

ISO 9001 is an internationally recognised standard which sets out the requirements for quality management systems. These requirements are broad and are designed to apply to all types of organisations regardless of their size or sector of business.

Certification according to ISO 9001 provides any company with the following advantages:

  • Enhances a company's reputation regarding quality,
  • Creates a systematic approach to identifying the needs of interested parties (e.g., customers) and achieving their continuous satisfaction,
  • Promotes continuous improvement,
  • Improves operational and financial performance,
  • Enhances competitiveness.

Certification according to ISO 9001 includes the following:

  • Confirming with the company the scope of its certification,
  • Certification audit,
  • Management of any non-conformities identified during the audit,
  • Issue of the certificate,
  • Two annual surveillance audits (the certificate is valid for 3 years)

ISO 21001

ISO 21001 certification as a competitive advantage

Many educational institutions face regional or even national competition. Through ISO 21001 certification you can position yourself favourably with your target groups as an educational service provider. The certificate signals to potential customers that the quality of your training courses meets internationally recognised standards.

In terms of content, ISO 21001 focuses primarily on the needs of the learners - at the same time, however, it also considers the teachers and the entire social, economic and ecological environment of your organisation. Thematically and conceptually, the standard is orientated towards the relevant topics of educational institutions, regardless of the type of learning service.

The standard also contains tips for the successful and practical implementation of the requirements.

ISO 29993

ISO 29993 - Process certification of learning services

The ISO 29993 certification service is used internally to ensure an internationally recognised quality standard. The standard can optimise internal school processes and thus increase the efficiency of the entire service. It offers support in the planning, implementation and evaluation of existing and new programmes, thereby establishing a uniform standard.

Externally, the standard communicates a neutral, renowned proof of quality in the competitive environment. This promise of quality is not only aimed at potential customers, but also convinces partner companies and the entire competitive environment.

The companies thus receive proof that the training services are planned, implemented and evaluated according to defined criteria and can use the mark in their course information and certificates of attendance, for example.

AS/EN 9100, 9110, 9120

The series of standards AS/EN ISO 9100, 9110, 9120 have been developed for the aerospace industry. This series of standards is an extension of the ISO 9001 standard with additional requirements that ensure the high levels of quality and safety necessary in the aerospace industry. 

The EN/AS 9100 series of standards can be applied to all organizations in the aerospace and aviation industry, including manufacturers, suppliers, and distributors.

Specifically:

  • AS 9100 standard constitutes the Quality Management System (QMS) specifically for the aerospace industry.
  • AS 9110 standard is based on AS 9100 with additional requirements that are vital for the maintenance of commercial, military, and private aircraft.
  • AS 9120 standard adds 100+ additional requirements that apply specifically to distributors who handle aircraft parts, such as electronics, etc.

Additionally, for a manufacturer to be approved as a supplier to the aerospace industry, they must also be certified according to the EN/AS-9100 series. Therefore, only suppliers certified according to the EN/AS 9100 standard can be registered in the international OASIS database of the International Aerospace Quality Group (IAQG).

Inspections in the aerospace industry are carried out by approved auditors, who:

  • passed the appropriate examinations,
  • have the relevant professional experience and training in the aerospace industry,
  • have been trained in the application of the standard's requirements.

ΕΝ 15733

The European Standard ΕΝ 15733 sets out the requirements for the provision of real estate services to consumers and businesses. The Standard applies to real estate services including:

  • Consulting
  • marketing,
  • contact between seller and buyer,
  • renting,
  • leasing,
  • real estate evaluations and
  • inspections.

ISO/TS 16949

ISO/TS 16949 is a technical specification which provides additional requirements to ISO 9001 with the aim of developing quality management systems in the automotive industry.

The Technical Specifications apply to the:

  • design
  • development,
  • production and,
  • installation and maintenance 

of products related to the automotive industry.

The specifications were developed by the industry itself, and in particular the International Automotive Task Force (IATF), to encourage improvement in both the supply chain and the certification process. In fact, for the majority of leading vehicle manufacturers, certification according to these specifications is a minimum pre-requisite for any supplier.

ISO/TS 16949 is applicable to all types of automotive supply companies, from small manufacturers to multi-site multinational organisations. The standard is only applicable, however, to sites where production or service parts are manufactured.

ISO/TS 16949 satisfies all manufacturers, reduces the need for multiple internal and/or external audit and documentation requirements, as well as the related costs.