Procedure
TUV NORD (Thailand) Limited has procedures for all range of services. The procedure is made to assure the compliance of servicing provide client with their agreed with compliance to the accreditation requirement and TUV Nord group policy.
However, the servicing of TNTH under the local accreditation schemes have performed in compliance to the procedures which are established locally as their differentiation issues in concerned in each business sector.
In overall TNTH have the process of complaint and appeal handling. The issue of complaint and appeal will be investigated by assigned team who are not in part in issue of complaint and appeal. Therefore, TNTH has published the process of complaint and appeal for accessible to receive client’s information against our services for our improvement.
Complaint
Complaint Handling Process:
TUV Nord (Thailand) Ltd. has process for complaint handling for improvement our service. The customer complaint against TUV Nord (Thailand) Ltd. services can be informed in written.
If clients are not satisfied with services provided by TUV NORD (Thailand) Limited, clients can inform to e-mail : thailand@tuv-nord.com.
After the information is received by TNTH staffs, the issue will be investigated and feedback to complainant. If the compliant is caused by false of servicing, the complaint issue will be input to investigate and defined with countermeasure. The procedure for complaint handling is published for your information.
Appeal
Appeal Handling Process:
TUV Nord (Thailand) Ltd. has process for Appeal Handling Process.
The client can inform in written if disagree with the audit result to e-mail : thailand@tuv-nord.com.
After the information is received, the issue will be investigated and feedback to client. The handling process is published available for your information.