2-hour Process Approach Webinar


2 - Hours


$129.00 USD/CAD per participant


Certificate of Attendance issued by TUV USA, to the attendee who participates in the entire webinar.

Course Overview

This two-hour Process Approach Webinar will provide you with in-depth knowledge of the concept of process approach and what steps we can take to implement the process approach in order to demonstrate that your company’s management system is utilizing process approach. Through presentation and step-by-step demonstration, you will learn how to use turtle diagram in your management system.


Course Description

During this course, the concept of process approach and its implementation will be discussed in four modules.

Module 1: What is a “Process” In this module, you will learn the definition of “Process”.

Module 2: Types of Process In this module, you will learn different types of process.

Module 3: The Process Approach – Use of Turtle Diagram In this module, you will learn the concept of turtle diagram and how to use it.

Module 4: Process Approach Auditing In this module, you will learn how we conduct process approach auditing.

What can the participants expect to learn?

  • Understanding the concept of “Process”
  • Understanding the different types of processes
  • Understanding the use of turtle diagram
  • Applying the process approach concept in auditing


Meet Our Trainer



Fanny Ho

Training Manager

Fanny Ho is our Training Manager overseeing various regions including USA, Canada, Mexico, Argentina and Brazil, etc. and leading global projects. Her specialties include ISO 9001, ISO 14001, OHSAS 18001, ISO 45001, ISO 22301, ISO/IEC 27001, ISO/IEC 20000-1, ISO 50001, ISO 26000, ISO 37001, ISO 31000, ISO 39001, IATF 16949, GHG and RIO/R2 programs, etc.

She has over 27 years’ global experience in training and auditing in various industries including automotive, rubber and plastic products, metal, mining, steel, food, beverages, tobacco, textile and textile products , leather and leather products, wood and wood products, pulp, paper and paper products, publishing and printing, coke and refined petroleum products, nuclear fuel, chemicals, chemical products and fibres, water testing, pharmaceutical, mineral products, construction, machinery and equipment, electrical and optical equipment, medical devices, aerospace, transportation, freight forwarding, recycling, electricity supply, energy management, wholesale and retail trade, repair of motor vehicles, computer and household products, storage, communication, home appliances, furniture, IT, hardware and software, research and development, engineering services, public administration, hospitality, financial institutions, educational institutions, travel agencies, employment agencies, health services and social services, etc. Her training and auditing experience covers North America, South America, Europe, Caribbean and Asia.

She has been certified lead auditor with CQI IRCA and Exemplar Global and IRCA lead tutor for over 25 years. She is also an IATF certified auditor. She is currently ASQ certified engineer and senior member of CQI (UK), ASQ (US), HKQMA and HKSQ (Hong Kong) and SQI (Singapore). She has been committee members with ASQ (US), IET (UK) and global auditor certification examination program development team. She is an award winner given by the Bureau for Excellence in Durham Region (BEDR) in Ontario, Canada.