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  3. 2-Hour Problem Solving and Root Cause Analysis
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Duration

2 - Hours

Cost

$129.00 USD/CAD per participant

Certificate

Certificate of Attendance issued by TUV USA, to the attendee who participates in the entire webinar.

Course Overview

This two-hour Problem Solving and Root Cause Analysis Webinar will provide you with in-depth knowledge of the concept of root cause and problem solving and what steps we can take to write a clear, complete and effective corrective action report. You will also learn how to develop detailed and effective action plans and how to verify that actions were actually performed and effective. Through presentation and step-by-step demonstration, you will learn how to conduct an effective root cause analysis and problem solving in your company.

             

Course Description

During this course, the concept of root cause, problem solving and their implementation will be discussed in four modules.

Module 1: Performing Root Cause Analysis In this module, you will learn the concept of “root cause” and how to perform root cause analysis.

Module 2: Writing Corrective Action Report In this module, you will learn how to write a clear, complete and effective corrective action report.

Module 3: Development of Action Plans In this module, you will learn how to develop a detailed and effective action plan.

Module 4: Verification of actions In this module, you will learn how to verify the implementation and effectiveness of the actions.

What can the participants expect to learn?

  • Understanding the concept of “Root Cause” and “Problem Solving”
  • Understanding how to write a clear, complete and effective corrective action report
  • Understanding of the development of detailed action plans
  • Understanding the verification of the implementation and effectiveness of the actions

   

Meet Our Trainer

Trainer

Biography

Fanny Ho

Training Manager

Fanny Ho is our Training Manager overseeing various regions including USA, Canada, Mexico, Argentina and Brazil, etc. and leading global projects. Her specialties include ISO 9001, ISO 14001, OHSAS 18001, ISO 45001, ISO 22301, ISO/IEC 27001, ISO/IEC 20000-1, ISO 50001, ISO 26000, ISO 37001, ISO 31000, ISO 39001, IATF 16949, GHG and RIO/R2 programs, etc.

She has over 27 years’ global experience in training and auditing in various industries including automotive, rubber and plastic products, metal, mining, steel, food, beverages, tobacco, textile and textile products , leather and leather products, wood and wood products, pulp, paper and paper products, publishing and printing, coke and refined petroleum products, nuclear fuel, chemicals, chemical products and fibres, water testing, pharmaceutical, mineral products, construction, machinery and equipment, electrical and optical equipment, medical devices, aerospace, transportation, freight forwarding, recycling, electricity supply, energy management, wholesale and retail trade, repair of motor vehicles, computer and household products, storage, communication, home appliances, furniture, IT, hardware and software, research and development, engineering services, public administration, hospitality, financial institutions, educational institutions, travel agencies, employment agencies, health services and social services, etc. Her training and auditing experience covers North America, South America, Europe, Caribbean and Asia.

She has been certified lead auditor with CQI IRCA and Exemplar Global and IRCA lead tutor for over 25 years. She is also an IATF certified auditor. She is currently ASQ certified engineer and senior member of CQI (UK), ASQ (US), HKQMA and HKSQ (Hong Kong) and SQI (Singapore). She has been committee members with ASQ (US), IET (UK) and global auditor certification examination program development team. She is an award winner given by the Bureau for Excellence in Durham Region (BEDR) in Ontario, Canada.

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