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Customer Satisfaction Questionnaire

Your Company

Please help us improve by rating different aspects of our services provided

Company *

Date *

TUV UK Office

Politeness and helpfulness of staff: 1 = poor | 10 = excellent *

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Efficiency and promptness dealing with enquiries: 1 = poor | 10 = excellent *

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Clear, correct and timely prepared documentation (quotes & letters): 1 = poor | 10 = excellent *

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Timely issue of certificates: 1 = poor | 10 = excellent *

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Communications regarding certification: 1 = poor | 10 = excellent *

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Audit

Preparation, audit plan: 1 = poor | 10 = excellent *

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Politeness, conduct during the audit: 1 = poor | 10 = excellent *

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Professionalism, knowledge of relevant Management Systems standards: 1 = poor | 10 = excellent *

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Technical competence and understanding of client's business: 1 = poor | 10 = excellent *

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Time management during the audit: 1 = poor | 10 = excellent *

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Clear explanation of any findings or nonconformances: 1 = poor | 10 = excellent *

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Report quality: 1 = poor | 10 = excellent *

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Value added, helpfulness: 1 = poor | 10 = excellent *

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Overall

Overall: 1 = poor | 10 = excellent *

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Would you like to receive additional information on any of the following services? *

ISO 9001

ISO 14001

OHSAS 18001

EN 1090

ISO 3834

ISO 50001

PAS 43

Inspection

Welding

Health & Safety

Training

AS 9100

Not Applicable

Would you recommend TUV UK to others? *

Yes

No

If Yes, please provide details of any interested companies

If No, please make comments

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Please contact us if you have any questions

TÜV UK Ltd

AMP House
Suites 27 - 29, Fifth Floor, Dingwall Road
Croydon, CR0 2LX

+44 20 8680-7711

Enquiries.UK@tuv-nord.com

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TÜV UK Limited, AMP House, Suites 27 - 29, Fifth Floor, Dingwall Road, Croydon CR0 2LX

+44 20 8680-7711

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