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ISO 20000 Lead Auditor Training Course

Elevate your auditing skills with our IRCA-certified ISO/IEC 20000-1:2018 Lead Auditor Training. Learn to audit IT service management systems, ensuring compliance with ISO standards. Advance your career with expert-led, comprehensive training.

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ISO/IEC 20000-1:2018 Lead Auditor Training Course (2311)

The aim of this course is to provide students with the knowledge and skills required to perform first, second and third-party audits of IT service management systems against ISO/IEC 20000-1, in accordance with ISO 19011 and ISO 17021, as applicable.

Reccomended prior knowledge

The students are expected to know the core elements of a management system with the interrelationship between context of the organization, management commitment, policy, planning, operation, performance evaluation and continual improvement. Furthermore the knowledge about Service Management is expected:

  • principles and concepts of service management
  • the requirements of ISO/IEC 20000-1
  • the relationship between organisational objectives and the delivery of services
  • concepts of organisational governance through financial management and risk management
  • typical issues and interested parties relevant to an SMS and services, and their typical requirements
  • the influence of organisational processes on service demands and the impact of changing those processes
  • variety of technologies used to deliver services
Competent, international, TÜV NORD CERT

TÜV NORD CERT GmbH

TÜV NORD CERT is an internationally recognized and reliable partner for auditing and certification services. Our experts and auditors have in-depth knowledge and are permanently employed by TÜV NORD. This guarantees independence, neutrality, and continuity in the support we provide to our customers. The advantage for you is obvious: our auditors accompany and support the development of your company and give you objective feedback.

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IRCA Courses Team

TÜV NORD CERT GmbH, Germany