Elevate your auditing skills with our IRCA-certified ISO/IEC 20000-1:2018 Lead Auditor Training. Learn to audit IT service management systems, ensuring compliance with ISO standards. Advance your career with expert-led, comprehensive training.
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The aim of this course is to provide students with the knowledge and skills required to perform first, second and third-party audits of IT service management systems against ISO/IEC 20000-1, in accordance with ISO 19011 and ISO 17021, as applicable.
The students are expected to know the core elements of a management system with the interrelationship between context of the organization, management commitment, policy, planning, operation, performance evaluation and continual improvement. Furthermore the knowledge about Service Management is expected:
TÜV NORD CERT is an internationally recognized and reliable partner for auditing and certification services. Our experts and auditors have in-depth knowledge and are permanently employed by TÜV NORD. This guarantees independence, neutrality, and continuity in the support we provide to our customers. The advantage for you is obvious: our auditors accompany and support the development of your company and give you objective feedback.