Course Objectives

  • Understand & discuss the role of M. R. in its true perspectives in line with the requirements of management systems viz. ISO 9001/14001 & OHSAS 18001
  • Discuss & understand the key responsibilities of M.R.
  • Enrich knowledge bank in order for M.R. to be more proficient in performing his role & responsibilities
  • Help MR in overcoming challenges faced in executing his/her duties

Course Feature

The course is highly interactive, not only with reference to answering queries, but also sharing the experience gathered on being Management Representative of management systems & working experience in the industry. The course includes series of lectures with individual/syndicate exercises for better learning.

Who should attend ?

Individuals who are:

  • Existing /prospective Management Representatives of management systems
  • Having passion for management systems & desirous of becoming professionals in it, in later life

Also suitable for:

  • Quality managers
  • Personnel certified as internal auditors, who are conducting management systems audits regularly
  • Departmental & Functional Heads/Managers, aspiring for higher posts in the hierarchy of an organization. 
Course Contents
  • Overview of management systems requirements
  • Quality management principles with special focus on process approach
  • Roles & responsibilities of Management Representative
  • Overview of audit process with special emphasis on audit planning, reporting of audit findings & evaluating the outcome of audit results
  • Organize & facilitate management reviews for continuing suitability, adequacy & effectiveness of management systems
  • Management Representative’s skills/competencies honing to perform his/her duties effectively/efficiently
  • Individual / Syndicate exercises
  • Summing-up

Certificate of attendance shall be issued to all the delegates attending entire duration of the training course.


2 Days