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  4. ISO 20000-1:2011

ISO/IEC 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve the service management system.

TUV India Training Academy offers various training programs in order for the organizations to acquire knowledge & skills useful to develop & implement IT Service Management System (ITSMS).

The following training courses may be useful :

  • Awareness training programs for senior management teams to drive the implementation of ITSMS
  • Awareness training programs for the employees at all levels to develop understanding on the requirements of ISO 20000-1
  • Internal Auditor training programs to develop a team of internal auditors
  • Lead Implementer training program  
  • CQI/IRCA registered Auditor/Lead Auditor training courses for developing team of competent Internal/external lead auditors
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