ISO 20000-1:2018 Awareness

Course Objectives

The essential objective of this course is to create awareness within the organization regarding various basic requirements of the standard & impart working knowledge on how these requirements can be interpreted to suit the organization’s processes, products, people & customers.

Course Features

It essentially covers the basic requirements of ISO 20000-1:2018 & its interpretation & hence helps in providing a great amount of awareness to the group of people in the organization .

Who should attend ?
  • Persons who wish to implement Information Technology Service management system based on ISO 20000-1 in their organization
  • Persons who will be required to have the working knowledge essential to motivate the team implementing the management system,
  • Persons who are planning to attend higher level training courses like ITSM internal auditor/documentation & implementation/ lead auditor course
Course Contents
  • Introduction to ISO 20000-1
  • Business – How ISO 20000-1 can help your organization
  • Family of ISO 20000 series of standards
  • Basic requirements of ISO 20000-1:2018 & its interpretation
  • Documentation requirements of ISO 20000-1:2018
  • Quiz
  • Course summary
  • End of course

Certificate of successful completion shall be issued to all the delegates who attend entire duration of the course and pass the exam.


1 Day