ISO 20000-1:2011 Awareness

Course Objectives

  • To create awareness within the organization regarding basic requirements of ISO 20000-1:2011
  • To impart working knowledge on how these requirements can be interpreted to suit the organization’s processes, products, people & customers

Course Features

It essentially covers the basic requirements of ISO 20000-1:2011 & its interpretation & hence helps in providing a great amount of awareness to the group of people in the organization .

Who should attend ?
  • IT Service managers, team leads, team members, executives willing to implement Information Technology Service management system based on ISO 20000-1 in their organization
  • Senior management personnel who will be required to have the working knowledge essential to motivate the team implementing the management system
  • Persons who are planning to attend higher level training courses like ITSM internal auditor/documentation & implementation/ lead auditor courses
Course Contents
  • Introduction to ISO 20000-1
  • Development & History
  • Family of ISO 20000 series of standards
  • Basic requirements of ISO 20000-1:2011 & its interpretation
  • Incident Management
  • Problem Management
  • Quiz
  • Course summary
  • End of course

Certificate of attendance shall be issued to all the delegates attending entire duration of the training course.


1 Day