ISO 20000

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IT Service Management Systems

In today‘s competitive environment, organizations need high performance, high-quality and reliable IT Service Management Systems to support their business processes. As globalization continues, these ITSM systems will become even more vital. Errors and failures not only lead to financial loss, but also to a loss of reputation and reduced confidence on the part of clients.

IT-Service Management – Your key to success

IT-Service Management and the smooth running of the business processes it supports are basic prerequisites for high-quality performance and the ability to win in today‘s competitive environment. They also play an important part in attracting new client groups and in opening up new markets. Standard ISO 20000-1 sets clear requirements for companies and organizations in order to integrate the different service management processes systematically into their management systems. The focus is on the Best Practice approach of ITIL®.

Proven effectiveness

Certification by TÜV NORD CERT offers companies and organizations many benefits – both internally and externally. Inside the organization, the certification in particular creates increased focus on efficient IT management. We also give you starting points as to how IT can best be systematized, enhancing quality and availability. Any possible weaknesses can be more easily identified and eliminated.

The benefit for you!

  • Greater confidence on the part of internal and external clients
  • Proof of best practice
  • Continual improvement of processes through introduction of Best Practice
  • Reliability and cost-efficiency in the provision of IT services

Our know-how for your success

TÜV NORD is a well-established and reliable partner for inspection and certification services. Our experts and auditors have extensive knowledge based on experience and are generally permanently employed by TÜV NORD. This guarantees independence and neutrality, and also means we can offer continuity in supporting our clients. The benefit to you is clear: our auditors accompany and support the development of your company and provide you with objective feedback.

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