Persons Certification

Scope

The DPO TÜV HELLAS (TÜV NORD) scheme refers to these professionals who are responsible for what is prescribed in the Section 4* of the GDPR.

Syllabus

General Provisions, Data processing principles, Rights of data subject, Controller and processor, Transfers of personal data to third countries/international organisations, Independent supervisory authorities, Cooperation and consistency, Remedies, liability and penalties, Specific processing situations, Practical Implementation, Data Protection Officer (DPO), Risk, Governance, Compliance and Standards, Case Studies.

Examinations

Multiple choice exams

Certification Requirements

At least secondary education, relevant work experience and technical training

Scope

The IT and Communications Technology TÜV HELLAS scheme refers to employees working in the field of computer and communication via PC. In particular, such a worker usually works in: - Telecom - Computerised centers - Public services - Enterprises manufacturing network equipment and computer systems, websites, databases, and applications software. - Companies that sell products and IT services and Telecommunications - Consulting offices that design and / or maintain networks and information systems - Companies that meet their operational needs. - Educational Organizations and Foundations - Tourist facilities.

Sub-schemes

Computer & networks specialist

Software application specialist

Webpage & applications specialist

Data bases specialist

Programming Specialist web applications
(HTML, CSS, JavaScript) (BASIC & ADVANCED)
     General and specialisation

•   Expert
•   Web Design
•   Front End Developer
•   Mobile Application Specialist
•   Joomla

Information Systems Security Specialist

     General and specialisation

•   Information Technician
•   Systems
•   hospitals
•   Technician inTelemedicine and Health Services

Information Systems Analyst (ICT analyst)

Information Systems Manager

Open Source Developer

      General and specialisation

•   Android Development

Syllabus

IT Principals and Network Plans - Specifications - Connection, Technology - Standards - Connection, H / PC and Network Security, Assembly / Disassembly Key IT Issues, Copyright-Licensing, Programming Environments, Implementation of applications in programming environments, Algorithmic Language, Installing Applications, Data protection, Html, CSS, JavaScript, CMS, Digital Marketing, General knowledge of databases, Analysis and Planning database with SQL, Data management with SQL, Issues of security of information systems, Basic networking, Security policy, Security applications, Systems, Data, Authentication and Encryption, Data Protection.

Information Systems Analysis, Information Systems Design, Information Systems Planning and Development, Information Systems Coding and Control, Data Protection

Maintenance, control of computer systems, Purchase, installation or upgrade of computer systems, Control, management and allocation of resources, Prevention and resolution of security issues, Restoration of systems and data

Free Software, Storage, Search, Recognition, Processing and Contribution Code, Open Source Modeling and Techniques - Internationalization and Localization of Software, The Modern Open Source Environment and Its Impacts.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

At least secondary education.

Scope

The TÜV HELLAS Design and 3D Printing Specialist scheme concerns the professional involved in the electronic design and production of 3D printed products. Among other things, this position includes participation in a wide range of processes related to the design and development of a product, the realization of an idea in an optimized physical object, the assembly and maintenance of 3D printing equipment as well as the conducting 3D printing tests.

Syllabus

Basic:

1. Product Design, Assembly and Drafting 2D Sketch Creation and Modification Commands Modification Commands and Parametric Design of 3D Models Assembly Constraint Commands Technical Drawing Basics

2. 3D Printer Creation and 3D Printing Assembling Structural Components Understanding and Connecting Electronics Improvements in Design and Printing Processes Materials Characterization Advanced: 1,2 and beyond:

3. Additive Manufacturing Technologies Additive Manufacturing Component Design Manufacturing Costing

4. Applications – Design Techniques and Software Rhino 3D Studio Windows Autocad Fusion Parametric Design with Solidworks Technologies and industrial scale Reverse Engineering FFF/FDM SLA/SLS applications

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Business Analyst scheme is about a specialized professional who is the link between the possibilities offered by information technology and business objectives. Among other things, this position includes collecting, processing and analyzing data in relation to business objectives, solving business problems using appropriate models, performing audits as well as managing projects using specific methodologies.

General and specialization

- Digital Transformation Executive
- Digital Transformation Executive specializing in the banking sector
- Specialist Finite Element Analyst

Syllabus

1. Business Analysis

• Strategy & Business Analysis - Business Processes

• Basic Business Analysis Concepts

2. Solving Management Problems in Excel

• Excel Basics

• Task Management Problems

• Linear Programming Problems

• Network Problems

• PERT -CPM

3. Business Statistics with the R Statistical Tool

• R language

• Data types

• Control and iteration structures

• Functions

• Descriptive statistics For specialization Digital Transformation Module 1,2,3 and more:

4. New Digital Technologies

• Mobile, social, Omnichannel

• Artificial intelligence

• Internet of things

• Big Data

• Agile

5. Implementation of a digital transformation program

• Discovery & Strategy

• Design & Manage Customer Experience

• Execution and Optimization For specialization Digital Transformation Executive with specialization in the banking sector 1,2,3 and in addition:

6. Knowledge of Digital Banking

• General Principles of Digital Banking

• Digital Payments

• Fintech Basics

• Blockchain

7. Basic RegTech Knowledge

• Regulatory and Regulatory Framework

• Payment services Directive 2

• Open Banking For Specialization Finite Element Analyst 1,2,3 and more:

8. One-dimensional Finite Element Analysis

• Matlab and ANSYS software

• Analysis of Networks and frameworks

9. Analysis with 3D Finite Elements

• 3D Elastic Finite Elements

• Finite Elements for Plates and Shells

10. Dynamic and Nonlinear Finite Element Analysis

• Eigenvalues and transient analysis

• Nonlinear Behavior due to Geometry and Material

• Nonlinear Buckling

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Data Analyst scheme is about a specialized professional who is the link between the possibilities offered by information technology and business objectives. Among other things, this position includes collecting, processing and analyzing data in relation to business objectives, solving business problems using appropriate models, performing audits as well as managing projects using specific methodologies.

General and specialization

o With expertise in the theoretical approach
o Expertise in R and Knime
o Expertise in Python

Syllabus

 1.MS Excel, R language and Knime program

• Control structures in MS

• Descriptive statistics in MS Excel

• Descriptive statistics with R

• Clustering

• Regression

• Importing data & creating analyzes

• Processing & organizing data

• Visualizing information in reports

2. Power BI and SQL

• Databases with SQL

• Storing Information in Databases Advanced level: 1,2 and beyond:

3. R Language

• R Studio

• Data Types

• Basic operators

• Apply command

• Finding and Correcting Errors

• Developing Code

4. Statistics in R

• Descriptive Statistics with R

• Clustering

• Regression

• Advanced Graphics

• Construction of graphs For specialization: Theoretical Approach 1,2 and more:

5. Business Statistics and Statistical Analysis

• Probability, Normal Distribution and Hypothesis Testing

• Calculation Tools

• Regression

• Predictions

6. Web Analytics

• Key Performance Indicators of Web Analytics

• Quantification Web Analytics Techniques

• Web Testing For specialization: R and Knime 1,2 and more:

7. Language R and KNIME

• Descriptive Statistics

• Dimension reduction

• Feature selection

• Clustering

• Regression

8. Results presentation

• Results presentation techniques

• Storytelling with data For specialization: Python 1,2 and more:

9. Python Basics

• Python Programming Language

• Data Science with Python

10. Data Science with Python

• Statistics and Probability

• NumPy

• Pandas

• Vizualization with Matplotlib

11. Python & Machine Learning

• Artificial Intelligence, Machine Learning, Deep Learning

• Machine Learning Algorithms

• Data science and Machine Learning

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

 The TÜV HELLAS Programming specialist certification scheme concerns employees working in the field of IT and computer communication. In particular, such an employee usually works in:

- Telecommunications carriers

- Computing centers

- Public services

- Enterprises manufacturing network equipment and computing systems, websites, databases, software and IT applications.

- Businesses that sell IT and Telecommunications products and services

- Research offices that design and/or maintain IT networks and systems

- Businesses that serve their own operational needs.

- Educational Organizations and Institutions

- Tourist facilities

General and Specializations

Specialist scheme has four specializations and they are as follows: General or • C# • Python • Java

Syllabus

Introduction to Algorithmic

- Input Output

- Constants

- Variables

- Operators and Expressions

- Flow Control (IF/ELSE, WHILE)

- Repetition (FOR) Programming Language Tools

- Types of Software IDEs

- Types of Code Translation Tools

- Types of Code Debugging Tools

- Different Categories of IDEs Implementing Applications in Programming Environments

- Software Life Models

- Development Principles

o ALGORITHM

o FLOW CHARTING

o HIGH-LEVEL CODING

o INPUT PREPARATION

o TRANSLATION

- Programming Practices

- Program Design

- Structured Programming Web Development (HTML, CSS, Javascript)

- Introduction to HTML5

- Elements Html5 (elements)

- Html formatting

- Introduction - What is CSS

- Syntax, Classes, Selectors

- Introduction - What is JavaScript

- JavaScript Events Object oriented programming

- Introduction to C programming language

- Variable types in C

- Control, iteration and nested structures structures

- Functions Security and Protection given n

- Data Security

- Personal Data

- Information Systems Security

- Authentication & Encryption

- Application, System & Data Security For C# specialization all the above basic modules and additional C# Knowledge For JAVA specialization all the above basic modules and additional JAVA Knowledge For PYTHON specialization all the above core modules and additional PYTHON Knowledge

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

 The TÜV HELLAS Graphic Design & Still Image Processing Specialist scheme concerns a specialized professional who, with the handling and use of special tools, undertakes the processing and creation of digital projects. Their theoretical, artistic and technological education provides them with a comprehensive knowledge and possibility of creative expression in the field of digital imaging. Among other things, this position includes the use of appropriate digital tools (such as Adobe Photoshop, Illustrator) to create vector graphics, enriching these graphics with combinations of design tools, properties, functions, effects, etc.

Syllabus

Graphic Design

• Creation of Digital Graphics (Adobe Illustrator)

• Creation and Editing of Digital Still Images (Adobe Photoshop

• Fonts

• Shapes

• Colors

• 3D Editing

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

  The TÜV HELLAS Image Processing Officer by Digital Programs scheme concerns a specialized officer who undertakes the processing of digital moving images using appropriate digital image processing tools. Among other things, this position includes the combined use of digital image processing programs and tools, as well as the use of appropriate image processing and resynthesis techniques and video-graphics.

Syllabus

Adobe Premiere

• Basic EditingEnabling Technologies

• Audio Editing - Sensor Networks

• Color Editing

• Still Image

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

 The TÜV HELLAS Security Systems Technician scheme refers to a specialized professional who undertakes the installation and programming of fire safety, fire detection and extinguishing, video surveillance and alarm systems. As part of his work duties, among other things, he undertakes the maintenance of security systems and facilities. In addition, he is familiar with basic legal knowledge to consider the legal restrictions arising from the installation of security systems.

Syllabus

Fire Safety, Fire Detection, Fire Fighting

• Fire Prevention and Fires

• Fire Protection and Buildings

• Fire Detection Systems Alarm, Security, Access and Video Surveillance Systems

• Operation of an Electronic Security System

• Programming Alarm Panels

• Electronic Surveillance Systems

• Security Systems, Programming

• Programming Access Control Systems

• Laws on Personal Data of APDPH

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

 The TÜV HELLAS IoT and Machine Learning Specialist scheme concerns a specialized professional who develops applications based on the architecture of the Internet of Things (Internet of Things) and machine learning (Machine Learning). These applications improve existing technologies while helping to shape new innovations. Among other things, the IoT (Internet of Things) and Machine Learning Specialist uses the appropriate tools and techniques, while directing the resources required for the development of IoT applications.

Syllabus

Architecture of the Internet of Things

• Digital Transformation

• Technologies of the 4th Industrial Revolution

• Enabling Technologies

• Self-Organized Networks "Adhoc networks"

• Sensor Networks "Sensor Networks" Python- Machine learning and IOT Applications

• Machine Learning & Deep Learning

• Basic Python Applications

• Libraries (Tensorflow & Keras)

• Applications with Machine Learning Algorithms

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

Τhe Cyber Security Expert TÜV HELLAS (TÜV NORD) scheme refers to these professionals who use their technology expertise and training to ensure that an organization’s sensitive data remains secure from both internal and external threats, including cyber-crime and unauthorized use.

Certification levels 

There are two certification levels: Basic and Advanced. Basic level mainly concerns the cognitive background someone has to have for this expertise and it is introductory, meanwhile the Advanced level refers to the skills that the professional must demonstrate if he has the corresponding experience

Syllabus

Security – Privacy 
 Database security
 Software security
 Network security
 Cloud security
 Operating System security 

Risk Analysis & Management
 Digital Forensics 
 Incident Management 
 Malware
 Risk Management 
 Vulnerabilities – Exploitation

Cryptography
 Cryptography skills 
 Authentication
 Access Control
 

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

scope

The scheme is for a specialized professional dealing with a system of collecting, managing, designing and analyzing information related to life cycle, recyclability, environmental impact and ways in which human actions can be reduced for sustainable development and saving resources. In this context, this professional can perform tasks assisting environmental engineers and green technology developers.

Knowledge framework (syllabus)

Green Energy and Green ICT management.
• Knowledge of basic Green Energy & Green ICT principles.
• Sustainability of green computing systems (Green ICT).
• Advantages of using Green ICT practices.
• Green ICT management perspectives.
• Barriers to managing Green ICT practices. 

Green Software.

• Green ICT software approach methodology. 
• Green ICT products and software.
• Analysis of Green ICT results. 
• Green ICT materials (hardware).

Impact of ICT.
• Impact on the environment.
• Impact on education.
• Green ICT footprint.

ICT planning.
• Carbon measurements.
• Knowledge of measured data.
• Methods of measurement.
• Data efficiency check.
• Suggested solutions.
• Management of realistic situations.

Uses of ICT.
• ICT Hardware – Energy.
• ICT Hardware – Materials.
• Smart Energy Solutions.
• ICT-Software – Energy.
• Smart Resource Management.
• Smart buildings and cities.

ICT modeling methodology.
• General modeling principles.
• ICT model description.
• External variables and model parameters.
• Model validation.
• Simulation results.
 

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

Scope

TÜV HELLAS IT Systems Security Technician refers to employees who are involved in the installation, management and correct handling of all solutions related to the security of information systems and especially the security of networks for any organization

There are two levels of certification. The basic level is mainly concerned with the knowledge background that a person must have in the field and is introductory, while the advanced level is concerned with the competences that a professional must demonstrate if he/she has relevant experience

Syllabus

Information systems security issues

• Enhancing physical security
• Security policies
• Fault Tolerance determination
• Incident Response
• Disaster Recovery
• Network Vulnerability Assessment

Network basics

• Network theory
• Network protocols
• Protocol analysis
• Network Troubleshooting

Security policy

• Network Security (Network Security)
• Network security threats (Security Threats)
• Intrusion Detection & Prevention Systems (IDS & IPS)
• Configuration & optimization of security devices and applications (Routers, Firewalls, VPNS)
• Wireless Network Security

Application, system, data security

• Securing the operation and updating of Linux /Windows user & server operating systems (Security Patches & Updates)
• Log Analysis
• Application Security
• Web Security
• Email Security

Authentication and Encryption

• Authentication procedures and methods
• Basic encryption concepts

Data protection

• Data security
• Personal data
• Emerging information technologies and digital security
• Information security standards and systems

Examination methodology

The assessment includes theoretical and practical certification examinations depending on the specialisation and level.

Certification requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Cybersecurity Executive scheme concerns employees who are employed in the installation, management and correct handling of all solutions related to the security of information systems and especially the security of networks for any organization

Knowledge framework (syllabus)

• Cyber ​​security
• Types of cyber attacks  
• Assessing the current state of cyberspace
• Strengthening physical security
• Social Engineering
• Small business security       
• Cybersecurity and large enterprises/organizations
• Detection of security breaches
• Backups
• Knowledge and training in cyber security
• Data Security
• Organizational security

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

Scope

The Information and Data Literacy – DigComp Certified User scheme is about users able to use search strategies, update information and content in the digital environment, locate different types of websites, assess the reliability of data sources and organize digital content in a structured environment.

The Information and Data Literacy – DigComp Certified User course is offered as a whole, and can also be subdivided into three sub-courses and three levels:

Knowledge framework (syllabus)

1. BROWSING, SEARCHING AND FILTERING DATA, INFORMATION AND DIGITAL CONTENT

• Online content in search results, advertising and sale of user data
• Billing or subscription to a service and factors affecting social media activity streams (geolocation, device, local laws, trends of other users)
• X say algorithms in search engines, social media and content platforms (personalization)

2. EVALUATION OF DATA, INFORMATION AND DIGITAL CONTENT

• Misinformation, deception and misrepresentation through fake news and deep fakes
• Locating the source and verifying a piece of information or news
• Use of Websites and Commercial, Political or Other Content Parameters

3. DATA, INFORMATION AND DIGITAL CONTENT MANAGEMENT

• Data collection, retrieval, monitoring and processing - Data digitization and hardware
• Sensors of digital technologies and applications (e.g. face tracking from cameras, virtual assistants, wearable technologies, mobile phones, smart devices) and AI systems

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The Communication and Collaboration – DigComp Certified User scheme concerns users who are proficient in the use of digital tools and technologies in collaborative processes (social networks, online conferencing, online discussion, etc.), in the collective creation of appropriate data and resources, as well as in the ability to use public and private digital services and managing a digital identity.

The Communication and Collaboration – DigComp Certified User scheme is offered as a whole, and can also be subdivided into six sub-schemes and three levels:

Candidates who have been certified in one of the sub-forms can apply for another by participating in additional exams.

Knowledge framework (syllabus)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

1. The Digital Content Creation – DigComp Certified User scheme is about users able to understand the validity of copyright laws and the legal aspects of different types of licences, create and edit digital content in various formats (social networks, messages etc.) and modify , improve and integrate information into an existing body of knowledge.
2. The Digital Content Creation – DigComp Certified User TÜV HELLAS scheme is offered as a whole, and can also be subdivided into four sub-schemes and three levels:

Candidates who have been certified in one of the sub-forms can apply for another by participating in additional exams.

Knowledge framework (syllabus)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

1. The Security – DigComp Certified User scheme concerns users capable of limiting risks and taking security measures to protect personal data in different contexts (social networks, email, etc.), as well as recognizing the environmental impacts of digital technologies.
2. The Safety – DigComp Certified User scheme is offered as a whole, and can also be subdivided into four sub-schemes and three levels:

Candidates who have been certified in one of the sub-forms can apply for another by participating in additional exams.

Knowledge framework (syllabus)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

1. The Problem Solving – DigComp Certified User scheme is for users capable of identifying and solving technical problems when operating devices in digital environments, as well as using technology monitoring tools to improve and develop lifelong digital skills.
2. The Problem Solving – DigComp Certified User TÜV HELLAS scheme is offered as a whole, and can also be subdivided into four sub-schemes and three levels:

Candidates who have been certified in one of the sub-forms can apply for another by participating in additional exams.

Knowledge framework (syllabus)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

Scope

The Plate Fitter technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer in cutting out, forming and assemblying sheet metal products and simple steel structures.

Syllabus

Technology of materials, Machining technology, Quality control & assurance, Mechanical Design, Health & Safety.

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

At least secondary education, relevant work experience.

Scope

The Welding and metal Cutting technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently and under given specifications (WPS) by the welding engineer/manufacturer, for formulating, shaping and assembly the steel-metal parts.

Sub-schemes 

1. Shielded metal arc welding and metal cutting technician (SMAW/MMA)
2. Semi-automatic welding and metal cutting technician (MIG–MAG)
3. Manual arc welding and metal cutting technician GΤAW (TIG)
4. Oxygen-Acetiline Fusion Welding Technician (Welder)

Syllabus

Technology of materials, welding equipment, Mechanical characteristics of materials, machining welding cutting technology, Mechanical Design, Health & Safety.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Pipe Fitter Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer cutting out, forming, installing, assemblying and repairing of pipes and pipe networks.

Syllabus

Technology of materials, Pipe fitter's special equipment, Mechanical properties of materials, Machining welding cutting technology, Mechanical Design, Health & Safety

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Metal Cleaning Technician (Sandblasting – Hydroblasting Technician) scheme of TÜV HELLAS refers to the qualified technician who is capable of mechanically cleaning and preparing the surfaces of metal (substrates) for the application of paint or other thermochemical treatment using abrasives (sand blasting, blasting, water blasting) for removing oxidation, scaling, old paint or specific types of paints and coatings.

Syllabus

Metallurgy (smithing), Mechanical plan and Equipment, Technical terminology, Methodology implementation, Quality control Data & Quality Assurance, Health & Safety, Environmental protection issues

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training.

Scope

The Machining Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of dealing with the handling and primary maintenance of machine tools. As machine tools are defined the machines that shape metal pieces and other materials, such as plastics and synthetic.

Syllabus

Technology of materials, Mechanical Plan, Engineering, Conventional digital machine tools and basic guiding principles of conventional machine tools operation, Metrology and mechanical measurements, Health & Safety

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The CNC Operator scheme of TÜV HELLAS refers to a qualified technician capable of handling computer numerical control machine and primary CNC maintenance.

Syllabus

Materials Engineering, Mechanical Design, Digital Guiding Machine Tool, Machining Technology and Digital Guidance, Metrology - Mechanical Measurements, Health, Safety and Environmental Protection.

Examinations

Multiple choice exams and practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Technician for chemical bonding using sealants and epoxy-acrylic resin adhesives and sealants TÜV HELLAS certification scheme provides to professionals the possibility to be specialized technicians, capable of executing the operations of preparation, assembly and installation of workpieces made of various raw materials (metal, plastic, rubber, etc.) independently, responsibly and based on specifications provided by the manufacturer. Furthermore they conduct chemical bonding using thermoelastic adhesives and sealants (eg. silicones) as well as epoxy-acrylic resin adhesives and other identical resins.

Syllabus

Materials Technology, Strength of Materials, Mechanics, Engineering, Quality Control, Health and Safety, Environmental Protection

Examinations

Multiple choice exams and practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Administrative Personnel TÜV HELLAS scheme refers to professionals with responsibilities for implementing services and functions of the Management of an organization. Management functions are the fixed functions of an Organization, including internal communication, external communication, public relations, the Organization's promotion and support for the operation of management systems, management of resources such as infrastructure, facilities, equipment, technology, correspondence for the execution of these activities, archiving of documents and / or electronic files.

Sub-schemes

Basic and Advanced level

A. Aluminium frames constructor

1. Auxiliary Staff
2. Technician

B. Iron frames constructor

1. Auxiliary Staff
2. Technician

Syllabus

A. Domestic & international market aspects related to aluminium, Aluminium technology, Aluminium surface protection, Aluminium frames, Pricing aspects for aluminium frame constructions, CE –quality & related management systems- CE marking, Health&safety at work. B. Domestic & international market aspects related to iron & steel, Iron & steel technology, Iron & steel surface protection, Iron & steel frames and joineries, Pricing aspects for iron/steel frame constructions, CE –quality & related management systems- CE marking, Health & safety at work.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Maintenance Personnel TÜV HELLAS certification scheme refers to employees who are occupied in the field of production, manufacturing, processing and generally in an organized technical activity with use of equipment and machinery and they take care of their proper maintenance.

Sub-schemes

Basic and Advanced level

1. Maintenance technician specialist
2. Maintenance Supervisor and Maintenance Engineer
3. Maintenance Manager (Responsible of Maintenance Function or Service)

Syllabus

Units, Measurements, Calculations, Drawings, Technical features, Materials, Attributes, Work methods (Method statements), Technology, Mechanical equipment and systems, Standards – Specifications – Quality control, Occupational Health & Safety (OH&S), English language, Finance – Corporate issues, General (basic) PC knowledge.

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Automation and Control System Installations Maintenance Technician scheme of TÜV HELLAS certification scheme is oriented toward an expert technician whose work objective is to assure the functionality of the Control & Automation modules (programmable or non-programmable nature) within an establishment. The Technician works under the guidance/supervision of the department’s head engineer and his/her primary target is the restoration of the operation of the automation production in case of malfunctions, errors and emergency stops of the production line.

Syllabus

Electrical Engineering, Electrical measurements, Electric motors, Electrical engineering symbols, Electronic components, Power electronics, Sensors, Logic circuits, Basic principles in Control & Automation systems PLC, Mechanical Engineering, Physics & Chemistry, Process & Production, Environmental protection, Health & Safety, Tagging

Examinations

Multiple choice exams and practical exams. Depending on the level of specialization.

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Refrigetation Equipment technician scheme of TÜV HELLAS refers to a quallified technician, who is capable of performing operations of assembly, installation, connection, repair, replacement, testing, maintenance, supervision and inspection of refrigeration and air conditioning equipment, in the residential, commercial, building, industry and transport sector, while controlling leakage and recovery - management of fluorinated greenhouse gases.

Sub-schemes

1. Category I: Refrigerant Foreman
2. Category II: Refrigeration Archi-technician
3. Category III-IV Refrigerant Technician (According to EC Regulation No 303/2008)

Syllabus

Basic Thermodynamic Principles, Environmentally Friendly Operation of the System and Refrigerant during Installation, Maintenance, Service or Recovery, Checks before putting in operation after a long period of inactivity, after intervention, maintenance or repair or during operation, Checks for leaks, Installation, commissioning and Maintenance of reciprocating, screw and scroll compressors, single-stage or two-stage, air-cooled and water-cooled condensers, air-cooled and water cooled evaporators, Installation, commissioning and servicing of thermal expansion valves and other components, Creation of a watertight pipework in refrigeration facilities, Information on related technologies that replace or reduce the use of fluorinated greenhouse gases and safe handling of these technologies

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum certificate of registration

Scope

The Industrial production business specialists TÜV HELLAS certification scheme concerns all those working in premises where production activities are performed, such as production processes and other general organized technical activities that use equipment for transforming materials (e.g. raw materials) to manufactured products, ensuring proper compliance with production plans, technical specifications and production routings.

Sub-schemes

A. Managing and Optimizing Industrial Production Specialist

1. Industrial process compliance Technician (basic level)
2. Industrial process planning Technician (advanced level)
3. Administrative executive for new technologies and extroversion of industrial production

B. Cement Production Industry Specialist

Syllabus

Production operations – Organization & production planning, Materials specifications, Equipment maintenance, General knowledge of industrial production legislation, General knowledge of quality assurance monitoring, Basic knowledge of financial accounting, Basic Logistics knowledge, Information systems and optimization, General knowledge related to international trade-exports and new markets, Administrative functions, Cement processes and relevant automation - equipment used in the cement industrial production.

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education, and technical training

Scope

The person certification scheme on BIM, corresponds to the most demanding needs of the construction industry and address all the essential requirements of the Building Information Modeling workflows. At the same time it aims to those professionals having relevant background in the use of the BIM technology or want to be endorsed to a BIM team.

Building Information Modeling is using smart digital models with all the necessary information  on design and construction, thus leading to an easier, faster and less expensive methodology of construction 
Utilities like cost management, project management, constructability & operations management are all part of the same modeling and address the whole lifecycle of the construction work. .

The BIM methodology is being used more and more by engineers, constructors and public authorities as they all play a key role in the design, construction, operation & maintenance of each and every discipline like Architectural , Structural, Mechanical/electrical, Road, Tunnel,  Bridges and Rail Utilities
 
Sub-Schemes 

A.         ce-BIM Foundation
B.         ce-BIM Engineers and Specialists
C.         ce-BIM Coordinators
D.         ce-BIM CDE-managers
E.         ce-BIM Managers

*Taking into account UNI 11337 & ISO 19650-1/2

Syllabus

•    Understanding of the BIM key concepts, standards and mainstream workflows and practices in the AEC industry

•    Understanding of the BIM applications related to infrastructures and buildings 
•    Understanding of the BIM ecosystem in the AEC industry and to the main application of BIM at in-frastructures and/or building projects.

•    Full capacity to read technical and engineering design intent
•    Flexibility to read and understand 3D geometrical complexities and disciplines specific design chal-lenges 
•    Fluency in developing rich 3D BIM designs
•    Understanding the specific specialized BIM authoring solution for creating 3D designs
•                Capacity to apply trade or disciplinary knowledge to Information Authoring / Modelling 
•                Good understanding of the relevant discipline Authoring standards, guidelines and procedures
•                Capacity to apply proper QA/QC methods and protocols to ensure the quality and accuracy of the authored information models
•                Ability to apply industry standards and workflows within the relevant specialty authoring process
•                General Understanding of the design coordination process and the relevant use of BIM for the dif-ferent functions during construction and post construction

•                Complete understanding of the design coordination process
•                Full capacity to manage and comprehend collaboration workflows
•                Ability to identify and manage design and constructability issues
•                Sufficient capacity to read and understand the design content and intent of the discipline/s man-aged by the applied BIM processes in the relevant project / facility 
•                Having adequate engineering and construction background in the field of speciality
•                Sufficient knowledge about post construction requirements
•                Fundamental capacity to read and properly interpret BIM geometrical, engineering and data con-tents
•                Professional capabilities to manage and ensure BIM designs federation
•                Full understanding of BIM execution plans, BIM Contractual obligations, authoring guidelines and BIM QA/QC processes
•                Basic skills in managing BIM data and fluently utilize collaboration solutions and design coordination platforms to identify clashes and constructability issues
•                Full understanding of the design and RFI workflows and activities

•                Sufficient comprehension of Information management and Data handling
•                Good background about knowledge/information sharing
•                Complete understanding of the fundamental needs of information security, data and information authentication and protection
•                Basic understanding of the IT infrastructures needs relevant to BIM and the digitization workflows relevant to it
•                Sufficient knowledge and skills in understanding Information modelling and the BIM main industry Solutions
•                General background about computer networks and cloud infrastructures
•                Broad perspective about information exchange
•                Capacity to realize data analysis, business intelligence and collaboration workflows
•                Fluency in CDE protocols and standards
•                Comprehensive knowledge in one of the industry CDE solutions
•                Full knowledge about the design coordination, RFI workflows as well as document management systems

•                Full understanding of the use of BIM in the project management processes
•                Comprehensive familiarization with the implementation of BIM for post construction applications 
•                Comprehending the concepts of project controls and leveraging BIM for controlling time, cost and quality
•                Fluency in developing BIM execution plans, BIM based workflows and authoring guidelines
•                Proper understanding of the Information management processes and the relevant BIM applications
•                Excellent capabilities in data analysis, structuring , managing and maintaining projects information and data sources
•                Professional capacity in the design coordination process, the relevant RFI procedures and clash de-tection implementations
•                Skills in developing QA/QC protocols and controlling the quality of the BIM data repository and the relevant project information data warehouse
•                Education and knowledge transfer capabilities
•                Capacity to develop organizations and projects BIM and digitization training strategies 
•                Full understanding of CDE's and the relevant security procedures and requirements
•                Complete understanding of the process of leveraging BIM for Facility Management (FM), Opera-tions / Maintenance and Asset Management

Examinations

Multiple choice exams and practical exams. Depending on the specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Insulation Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of performing independently, responsibly and in accordance with the requirements of manufacturers, the main operations of thermal, water, sound insulation and passive fire protection. Work is related to structures, buildings, ships, industrial facilities and infrastructure projects.

Sub-schemes  

1. Ships
2. Buildings
   • Technician
   • Foreman
   • Applications Expert

Syllabus

Technology of materials and Terminology, technology implementation and Insulation, Equipment & the use of it, Insulation implementation plan, Safety And Health At Work.

Examinations

Multiple choice exams and practical exams. Depending on the specialization.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Carpenter scheme of TÜV HELLAS refers to the qualified technician who is capable of processing wood for the needs of external structures or interior microfabrication. The Carpenter can create structures like sheds, wooden fences, pergolas, constructions related to childrens entertainment, wooden platforms and other outdoor structures such as wooden prefabricated houses, roofs, windows, floors, stairs etc.

Syllabus

Plan reading and understanding, Engineering and Equipment, Wooden structure connections, Technology of materials , Machining of wood and its woodworking products, Standardization, Quality Control, Measurements, Health & Safety at work.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Masonry Technician scheme of TÜV HELLAS refers to the skilled technician capable of performing construction work, repair and maintenance of masonry bricks.

Syllabus

Plans and Scale, Estimates and budget, Specifications and Orders, Materials Features and Technologies, Building bricks, Supply and Storage, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plasterer scheme of TÜV HELLAS refers to the skilled technician capable of plastering internal or external wall surface and elements of the building, with mortar (a mixture of one or more binders, aggregates, water or additives), in one or more layers of protection, insulation, aesthetic and hygiene.

Syllabus

Plans and Scale, Estimates and budget, Orders, Storage and Material Tests, Standards, specifications and Signage, Technology of Materials , Construction Methodology, Equipment, Safety & Health, Inspection, Deceipt and defects.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Building Painter scheme of TÜV HELLAS refers to the qualified technician who is capable of performing painting (surface preparation, an intermediate layer or substrate, a final layer of paint or varnish) of internal and external surfaces, of the attachments, decorative and construction elements in residence, commercial and industrial buildings and in other construction works for protection, hygiene and aesthetics.

Syllabus

Plan, Scale, Estimates and budget, Orders, Production, Materials Receipt and Storage, Standards, specifications and signage, Technology of Materials , Implementation methodology, Pathology of painting works, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plasterboard technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer of the processing operations, assemblying, installing and repairing of dry building systems products, such as plasterboard, involving internal or external decoration of buildings and interiors.

Syllabus

Technology of building materials, Machining Technology, Technical Engineering and Manufacturing, Standards, Specifications and Signage, Architectural and Technical Drawing, Health & Safety.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Tiler scheme of TÜV HELLAS refers to the technician who is capable of placing ceramic tiles on the surfaces of the room, bath, kitchen, terrace or other internal or external areas of a building.

Syllabus

Basic types and ceramic tile properties, CE marking for ceramic tiles (EN 14411: 2012), CE marking in tile adhesives (EN 12004: 2007 and A1: 2012), Proper selection and use of tile adhesive, Marking grout (EN 13888: 2009), Proper selection and use of grout, Expansion joints, Basic rules and good tiling practices OSH.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Mold and Concrete Injection Technician scheme of TÜV HELLAS refers to the qualified technician who is capable of acting independently, responsibly and in accordance with the requirements of engineer/manufacturer capable of designing and manufacturing temporary concrete element molds (foundations, walls, columns, beams, slabs and stairs), perform the injection / flatwork / concrete condensation and maintain concrete to obtain the required strength for removing the molds.

Syllabus

Plan, Scale, Estimates and Budget, Order, Storage, Production and Testing of Concrete, Standards, Specifications and Signage, Materials Technology, Method, Maintenance, Concrete Technology (exposed concrete), Control, Measurements and Receipt, Health and Safety.

Examinations

Multiple choice exams and practical exams.

Prerequisites

Compulsory education or higher and vocational training

Scope

The Reinforced Concrete Iron Worker scheme of TÜV HELLAS refers to the skilled craftsman capable of calculating the type, form and quantity of the required steel concrete reinforcement (bars, stirrups, meshes, etc.), taking care of the ordering, transportation, whack and storage on site , cutting, shaping, placing, connecting and securing the reinforcement in the molds.

Syllabus

Design, Scales, Estimates and budgets, Standards, Specifications, Marking, Ordering, Delivery and Material Testing, Laying, Storage and Management, Materials Technology, Implementation Methodology, Implementation and measurement, OSH.

Examinations

Multiple choice exams and practical exams.

Prerequisites

Compulsory education or higher and vocational training

Scope

The Scaffold Technician scheme of TÜV HELLAS refers to a skilled technician, able to perform pointing operations, composition, construction, installation, maintenance and dismantling of steel scaffolding.

Syllabus

Units, Estimates and calculations,Layouts, Specifications, Supplies & Storage, Materials, Technology and Standards, Assembly, Disassembly and Use of Scaffolding, OSH.

Examinations

Multiple choice exams and practical exams.

Certification Requirements

Minimum Compulsory education and technical training

Scope

The Plumber scheme of TÜV HELLAS refers to a skilled craftsman, capable of performing construction, repair, maintenance, refurbishment and extension of piping systems operations.

Sub-schemes 

1. Generic plumbing works Technician

2. Natural Gas Technician

Syllabus

1. Materials technology, Mechanical Strength, Machining Technology, Thermo Engineering, Electrical engineering, Design and Construction of Water Supply Facilities, Design and Construction of Sewage Facilities, Design and Construction of Fire Fighting Systems' Facilities, Planning and Construction of Central Heating Facilities.
2. Tech materials, Mechanical Strength, Machining Technology, Construction of Natural Gas Installations based on plans, Gas Appliances' Installation - Installation sites, Gas Network Security Systems, Troubleshooting Natural Gas Networks, Health and safety at work.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Construction Machinery Operator TÜV HELLAS scheme refers to a specialized technician, capable of activating the various machine systems in order to produce a particular project, by linking environmental information to instrument readings. He/she drives, manages, maintains and controls macroscopically the machine and performs specific earthwork under the prevailing conditions at the time. He/she also supplies the machine with the necessary components for its operation and performs a daily preventive maintenance.

Sub-schemes

1. Excavator operator TÜV HELLAS
2. Loader Operator TÜV HELLAS
3. Lifting construction machinery
4. Lorry Loader Operator TÜV HELLAS
5. Internal Combustion Engine Forklift Truck Operator TÜV HELLAS 
6. Electric Forklift Truck Operator TÜV HELLAS

Syllabus

General Knowledge, Safety and Health at Work, Machine Operation, Optimum Productivity, Engineering and Maintenance.

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

*ETICS= External Thermal Insulation Composite System

Scope

The Knauf-Plaster and Knauf-THERMOPROSOPSIS ETIC systems Applicator scheme refers to a skilled technician, capable of running independently, responsibly and in accordance with the requirements of scholar manufacturers, the internal wall surface lining works with ready Knauf plaster, ie mortar gypsum-based and special additives and external building insulation work with Thermoprosopsis Knauf system.

Sub-schemes

1. Ready-mixed Plaster Technician and THERMOPROSOPSIS KNAUF Technician  
2. THERMOPROSOPSIS KNAUF Technician

Syllabus

Design - Scales -Estimates - Budgets, Strength of Materials and Construction - Equipment, Order - Production - Receiving Materials - Storage, Standards - Marking, Material specifications, Pathogenesis of Coatings (when ready-mixed plaster is required), Methodology of Construction, Safety And Health At Work (and also refers to the product MSDS**), Control - Pickup - Defects ** MSDS= Material Safety Data Sheet

Examinations

Multiple choice exams & Practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The KNAUF Fireproofing Specialist scheme refers to a skilled craftsman capable of independently, responsibly and to the designers' manufacturers' specifications performing fireproofing work with KNAUF products. 

Syllabus

- General characteristics of fire-resistant materials and seals
- Characteristics and applications of specialised products
o FR Putty Cord 
o FR Collar
o FR Acrylic
o EX MORTAR
o FR Pipe Wrap
o Fire Protection Coating - FPC
- Advanced Systems Applications

Examinations

Multiple choice exams and practical exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The GIS Specialist TÜV HELLAS certification scheme refers to a specialized professional who deals with an integrated system for collecting, storing, managing, analyzing and displaying information related to evolving geographic phenomena through appropriate computer software. In this context, this professional may perform an ancillary work along with a surveying engineer.

(Basic & Advanced level)
General and specialisations

• Education
• Geosciences
• Cartography and Environment
• ArcGIS Pro

Syllabus

Topography - Cartography Geographic Information Systems (GIS) Data Base / Programming Decision Making

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education, certificate of registration and technical training

Scope

The Specialist for handling & using civil explosives & shotfiring operations TÜV HELLAS certification scheme refers to professionals who are involved in the handling & using of civil explosives, which are used for the extraction of rock formations. Also, they conduct mining operations (shotfiring operations) in construction, quarry & mines.

(Basic & Advanced level)

Syllabus

Basic specifications & technical characteristics of civil explosive materials and ignition devices, Laws & regulations related on all aspects of handling civil explosives and ignition devices, such as purchasing, storage, transportation, health & safety, misfire procedures, Basic rules of rock excavation, Blast design on surface & underground excavation sites, Mechanism of explosion

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education, a gunner's licence, relevant work experience, age 18 to 60 and technical training

Scope

The Project management Executive scheme refers to the professional who can perform, alone or under the guidance of the senior, management tasks for the implementation of a project of any object: technical, energy, IT, marketing, in the field of health, reorganization. He can also perform management tasks of any other venture that is designed in order to be achieved a specific goal and be produced a new product or service.

Syllabus

Basic principles of: Project Management (characteristics, design, analysis, monitoring, project organization), Project Management Process (Initiation - Coordination - Control - Risk Analysis - Completion), Quality, time and cost specifications and parameters related to the object of the Project Resources and Procurement Management, Legislation and Regulations, Project Scheduling (techniques and tools) and monitoring of individual tasks, Human Resources Management in a project and communication management techniques, Project cost estimation methods, costing, budgeting Indicators, Calculations, Spreadsheets and Other Software Products, Project Management Software, Progress Reports and Presentation Software, Project Environment Management

Examinations

Multiple choice exams & Practical exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Integrated and Automated Systems Studies and Project Management Specialist scheme concerns a specialized professional who performs, alone or under the guidance of the Project Manager leader, design, supervision and management tasks for the implementation of a construction project. It includes all phases of a project such as Study, Design, Costing, Procurement of raw materials, equipment and contractors, Construction of the Project, Supervision, Measurement, Start-up, Operation, Maintenance of the project. It is based on the FIAPP approach, which is a "philosophy" that can be applied to many categories of Projects, such as construction (buildings, construction, road construction, ports, etc.), industrial (manufacturing machinery, equipment, products), IT ( software construction, hardware construction and installations) but also process reengineering.

Syllabus

- Current state of the construction industry

- New practices in the construction industry 3D, ERP, 4d/FIAPP FIAPP

- Fully integrated and automated project management systems Advantages of FIAPP technology Development

- Evolution of FIAPP technology Comparison of FIAPP practices and technologies: work environment

- Benefits of use of FIAPP technology: 4D models Disadvantages of FIAPP technology Evolution of FIAPP technology

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The rigger certification scheme concerns workers employed in the field of lifting and transporting loads. In particular, such an employee is responsible for tying, securing and weighing the load with lifting equipment (straps, wire ropes, chains, marine keys, etc.). In cooperation with the operator of the lifting machine, they ensure the safe execution of lifting tasks. In particular, such an employee usually works or wishes to work in:

 Industrial facilities, such as refineries, metallurgy, chemical industries, etc.

 Construction sites.

 Port facilities.

 Facilities where lifting operations are carried out.

 Construction works

 Civil Engineering Projects

Syllabus

1. Legislation – Duties of Rigger

2. Lifting equipment (straps, chains, wire ropes, marine keys), Field inspection.

3. Beacon

4. Finding – Calculation of Center of Gravity, Lifting Steel Pipes

5. Lifting Loads – Calculations and Exercises.

6. Use of CLARK – FLT.

7. High risk lifting - Lifting plan

8. Lifting safety instructions (lifting guide), Markings, PPE.

9. Statistics – Safety distances from OHTL

10. Identification of unsafe actions/situations.

Examinations

Multiple choice exams 

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Smart Buildings Planning Specialist scheme concerns a specialized professional able to responsibly and autonomously perform the management, implementation and design of "smart" systems of building facilities and other infrastructures, through the most modern methodologies and innovative tools (Building Management Systems , Building Information Modeling, Building Information Management, etc.) based on national and European legislation as well as international standards. Among other things, the TÜV HELLAS Smart Buildings Planning Specialist participates in all stages of project implementation from design to operation and maintenance of the building, participates in studies and constructions, assists in the planning and implementation of building automation projects, while participating in the calculation of the environmental and economic benefit of the transition and installation of "smart" management systems.

Syllabus

1. Environmental conditions of technical and other infrastructure projects.

2. Legislation and standards for environmental awareness.

3. Creating a "green profile".

4. Finding funding sources for environmental projects.

5. Techniques and technologies of recycling special recyclable materials.

6. Incentives for waste treatment and utilization with new technologies

7. Importance of BIM for the design and construction of technical projects

8. BIM as a tool for contractors - manufacturers

9. BIM as a tool for subcontractors

10. Presentation of REVIT as an application of BIM

11. Principles of communication networks, interoperability

12. “Smart” application systems

13. Building management system – BMS

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Specialist in 3D Design Programs scheme refers to a specialized professional who deals with design programs that allow the creation of three-dimensional models. In this context, this professional can perform supporting tasks that mainly concern engineering design, but also branches related to architecture and other engineering specialties

Syllabus

Introduction to 3D

• Introduction of general 3D features

• Knowledge of basic 3D commands ISOMETRIC Drawings

• Introduction of ISOMETRIC drawing features

• Recognition and use of ISOMETRIC commands and drawings Visual Presentation of Objects in 3D

• Analysis of 3D commands

• Recognition of 3D views

• Capabilities of 3D design programs Basic models WIRE- FRAME

• Knowledge of WIRE-FRAME model basics

• Recognition of WIRE-FRAME model commands Surfaces (REGIONS & 3D FACES)

• Knowledge of WIRE-FRAME model surfaces

• 3D geometry design commands

• Recognition of surface design commands Add materials (MATERIALS)

• RENDER command capabilities

• Material addition capabilities

• Material addition properties Solids

• Knowledge of solid properties

• Solid design commands Boolean functions

• Knowledge and analysis of Boolean functions WCS & UCS systems

• WCS & UCS coordinate systems

• WCS & UCS coordinate systems capabilities Mapping Materials (MAPPING MATERIALS)

• Knowledge of command ν MAPPING MATERIALS

• Applications of materials to objects and models Creation of New Materials

• Possibilities of creating new materials

• Distinguishing commands for creating new materials Introduction to lighting (LIGHTING)

• Basic knowledge of lighting a model

• Distinguishing light sources LIGHTING

• Lighting commands of 3D models

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Smart Urban Infrastructure Management Specialist scheme concerns a specialized professional who is responsible for the strategic planning and transition action of existing cities to the new smart era. Among other things, this position includes participation in a wide range of processes, which have to do with the mapping of the evolution of digital technologies, the management of urban infrastructures, the drawing up of a strategy for the digital transformation of a Municipality with the main focus on urban infrastructure, and highlighting the prospects of a technological investment that will maximize its positive impact, while at the same time reducing the negative footprint of technology.

Syllabus

Basic principles of smart cities

• Analysis of needs and challenges of modern lifestyle

• "Smart city" and "Smart urban infrastructure"

• Urban infrastructure management Smart Cities applications and services

• Innovation and new technologies

• Financing tools of urban applications and services

• Identification of challenges in smart city design Information Technology (ICT) in smart cities

• Integration of ICT into existing infrastructure

• Digital technologies of cities

• The role of ICT in the transformation of cities

• Impact of ICT on infrastructure

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

scope

 The TÜV HELLAS Facility Manager scheme is for a qualified professional who is responsible for tasks related to the management and delivery of agreed support services to ensure the functionality of a built environment. Essentially, it is about the professional who integrates multiple principles in his work, which help to ensure the functionality of a building complex where people, machines, buildings and finally technology in any form coexist, in order to have the right environment for achieving the organization's goals.

Knowledge framework (syllabus)

General for facility management
- Definitions, the ISO 41001:2018 standard
- What are the services and tasks of the Facility Manager
- What does FM cover 
- The outsourcing of services
- Job description Facility manager the employer's requirements
The maintenance of the building facilities (hard FM )
- General concepts in maintenance
- What to maintain, Computerization of maintenance, CMMS systems and the prioritization of maintained equipment
- The Different Maintenance Modes
- The spare parts

Energy saving in building management 
- Development and environment
- Energy saving in buildings and the Regulation on the Energy Performance of Buildings (KENAK)
- Categories of energy saving measures, Building shell and Building facilities

Cleaning, security, Health and safety of workers

Budgeting and the involvement of Facility Management (FM) in preparation and monitoring
- Types of planning based on the time horizon
- What is Budgeting and its stages
- Selected forms of budgeting
- The individual FM budgets

KPIs 
- Why measure?
- Performance measurements and targets
- Appropriate KPI's in the FM activities
 
Interpersonal skills of the Facility manager 
- Negotiation
- Communication
- Complaints management 
 
Service contracts and contract management 
Outsourcing services
Procuring a service
- Designing the Service Specification 
- Researching sources of potential contractors
- Selection, final contract award
Processing - contract management 
- The role of the facility manager in contract management 
- The management of service contracts specializing in maintenance
- The management of project contracts
- Risk management in contracts concerning upgrades and projects

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

Scope

The Building Protection Technician scheme concerns a specialized professional capable of autonomously, responsibly and based on the principles and methods of the ELOT EN 1504 standard, the selection and application of structural protection and repair systems in reinforced concrete. In addition, this professional is able to ensure the quality of repair, protection and reinforcement projects through the required structural inspections

Specializations - levels of certification

-Control & Applications Specialist for the Protection and Repair of Reinforced Concrete Structures according to ELOT EN 1504

-Specialist in Design & Application of Hygrothermal Protection of Constructions and Related Specialized Building Systems

Knowledge framework (syllabus)

Control & Applications Specialist for the Protection and Repair of Reinforced Concrete Structures according to ELOT EN 1504

• Principles & Methods of ELOT EN 1504
• Damages Valuation & Recovery
• Restoration methods according to the principles of ELOT EN 1504
• Applications & Materials
•  Cathodic Protection according to ELOT EN 1504 - 9

Specialist in Design & Application of Hygrothermal Protection of Constructions & Related Specialized Building Systems

• Physics of moisture transport and determination
• Properties of heat insulating materials
• Passive building model
• Properties, scope and application studies of construction product systems

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

Scope

The Renewable Energy Sources Expert certification scheme refers to an expert professional who works in Operation & Maintenance in Electric Power Plants powered by Renewable Energy Sources, i.e. Geothermal Energy, Photovoltaic Parks, Wind Parks, Concentrated Solar Radiation, Hydro Energy and Biomass

Syllabus

Adequate knowledge & use of terminology regarding electric energy production and especially from Renewable Energy Sources, Knowledge of the physical quantities and basic calculations concerning electric production and specifically from RES, Knowledge of the relevant energy production process regarding electric energy production from: Hydro energy projects, Wind energy projects, Photovoltaic Parks, Concentrated Solar radiation, Geothermal energy, Biomass Adequate knowledge & use of specific software packs, utilized for monitoring & management of renewable energy plants.

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Energy Resource Conservation and Management Specialist scheme concerns a specialized professional who is responsible for all matters related to the management and utilization of energy sources. In particular, this position includes the support and advisory monitoring of all parameters related to the compatibility of the procedures with the legal framework of energy resources, the management of energy resources, the implementation of the requirements of the European Emissions Trading System greenhouse gas emissions (GHG), the monitoring and implementation of energy saving techniques, the modeling of energy investments and the utilization of financial tools for the implementation of energy projects.

Syllabus

European and National Institutional Framework in the Energy Sector

• Knowledge of European and National Energy Law

• Distinction between Public Law – Administrative Energy Law

• Basic principles of Environmental Law Energy Security of Supply & Supply

• Basic principles of energy security

• Distinction of security of supply principles European Emissions Trading System Greenhouse Gases

• Basic principles of the Emissions Trading System (ETS)

• Basic principles of the Greenhouse Gas Emission Permit (GHG) Energy Systems

• Knowledge of principles of energy systems

• Differentiation of energy systems Energy Management

• Knowledge of principles of energy efficiency

• Basic principles of national energy efficiency targets

• Knowledge of Energy Performance Plans and Systems

• Basic principles of energy saving Energy Inspection

• Basic principles energy efficiency of the building or building unit

• Basic principles of energy inspection

• Basic principles of energy certification control

• Terms of energy inspection and energy classification of buildings Energy Balance

• Basic principles of energy balance elements • Basic principles of the Country's Production Mix

• Energy balance efficiency distinction

• Basic principles of the Residual Energy Mix of the Country

• Basic principles of energy estimation error by end-use category Techno-Economic Evaluation of Measures of Energy Saving

• Basic principles of energy project investments

• Differentiation of project evaluation methods

• Knowledge of NPV indicators Energy Project Financing Mechanisms and Policy Tools

• Basic principles of financing mechanisms of energy projects

• Knowledge of crowdfunding services

• Differentiation of financing models

• Knowledge of State aid and policy tools

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Blockchain Specialist in Electricity scheme is for a specialized professional who is responsible for the convergence of blockchains and the electricity sector in order to create new applications and innovative business models. Among other things, this position includes the analysis of how Blockchain and DLT technologies create new financial tools in the electricity sector, the use of smart-grids, the analysis of the energy market and regulatory framework as well as the design and implementation of an electricity exchange platform at hardware and software level

Syllabus

Blockchain and Decentralized Information Recording Systems
• Blockchain Platform
• Smart Contracts
• Distributed Applications
• Distributed Ledger Technologies (DLT)
• Initial Coin Offering – ICO

Electric Power System
• Electricity Networks
• Distributed Energy Production
• Energy Purchase Procedures
• Demand Management

Blockchain and Energy
• Internet of Energy
• Blockchain Platforms in Energy
• Regulatory framework
• Blockchain and Energy Communities

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS PV and Wind System Operation Specialist scheme refers to a specialized professional who has extensive and specialized knowledge in the field of installation, operation and maintenance of solar and wind farms. He is responsible for the tasks related to the installation and use of renewable energy sources as he knows the principles of developing PV or wind systems. It conducts technical studies for the installation of renewable energy sources (Photovoltaic Systems, Wind Turbines), participates in the installation of the necessary equipment for the storage of electricity from photovoltaic systems, so that it can be used in the future. It checks the measuring instruments and by making appropriate measurements, processes and analyzes data such as for example PV or wind system failures. At the same time, he checks and evaluates materials, tools, means of personal safety and work hygiene in the workplace. Finally, it carries out the necessary actions that must be taken in case of emergency due to extraordinary phenomena and events.

Graduations

The TÜV HELLAS PV and Wind System Operation Specialist scheme is subdivided into two (2) levels Basic and Advanced Level.

Knowledge framework (syllabus)

Basic electrotechnical knowledge of PV and wind system installation, control, maintenance and operation optimization techniques
Structure, installation and operation of photovoltaic systems
Control, maintenance and supervision of photovoltaic systems
Structure, installation and operation of wind systems
Control, maintenance and supervision of wind systems
Occupational safety and health techniques of installation, control, maintenance, optimization of PV and wind systems

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

Scope

The Operation and Maintenance Technician for Wastewater Treatment Systems - Biological Cleanings scheme of TÜV HELLAS refers to a skilled professional, able to carry out operations of maintenance and basic sewage systems - biological treatments. The technician can not perform full installation maintenance.

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Installation, operation and maintenance of wastewater treatment systems, Safety and Health at Work.

Examinations

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Waste Management and Recycling Technician TÜV HELLAS scheme refers to qualified technicians, able to perform management and recycling operations of waste and garbage.

Sub-schemes

1. Waste and solid waste management and recycling technician
2. Waste and solid waste management and recycling technician - battery waste (batteries)
3. Waste and solid waste management and recycling technician - Waste Electrical and Electronic Equipment (WEEE)
4. Waste and solid waste management and recycling technician - Excavation Construction & Demolition Waste (ECDW)
5. Waste and solid waste management and recycling technician - End of life vehicles (ELVs)

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Recyclable Waste Collection, Sorting, Processing and Disposal of Recycling Waste, Safety and Health at Work.

Examinations

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Operation and Maintenance of Sanitary Landfills Technician TÜV HELLAS scheme refers to the skilled technician who is capable of carrying out operations of maintenance and light sanitary landfills. The technician can not perform full installation maintenance.

Syllabus

Units and Calculations, Materials, Equipment, Technology & Features, Environmental Management Systems and Standards, Construction of landfills, Landfills Operation, Safety and Health at Work.

Examination

Multiple choice exams

Certification Requirements

At least relevant secondary vocational education, certificate of registration and technical training

Scope

The Environmental Management Personnel TÜV HELLAS certification scheme refers to a qualified professional who supports the Head of Environmental Management Department in companies such as industries / craft industries, authorized waste treatment / management facilities and consultancy companies for environmental management issues.

Syllabus

Environmental Management Terminology, Environmental Management Systems and Specifications, Climate Change, Environmental Permitting, Management of Natural Environment, Atmospheric Pollution, Water Pollution, Waste Management – Recycling, Noise and Radiation, Industry and Environmental Protection, Fire Protection

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The scheme Specialist in the Application of New Technologies in Natural Disasters or Crisis Management from Natural and Technological Disasters TÜV HELLAS concerns a specialized professional who deals with an integrated system of collecting, storing, managing, analyzing and displaying information related to catastrophic phenomena that evolve in the geographical space, through appropriate PC software. In this context, this professional can perform auxiliary tasks to a topographical engineer.

Syllabus

Environmental Degradation from Agricultural Activities

• DIRECTIVE 91/676/EEC on the protection of water from nitrate pollution of agricultural origin

• DIRECTIVE 2008/98/EC on waste

• Codes of Good Agricultural Practice (Government Gazette 142-B-2004) Basic Principles and Management Systems Agricultural and Animal Waste

• REGULATION (EC) no. 1221/2009 (EMAS Regulation)

• ISO 14001:2015 – Environmental Management Systems – Requirements and guidance for the use of Good Environmental Protection Practices with Methods of Processing and Management of Agricultural and Animal Waste

• Codes of Good Agricultural Practice (GOAP) .)

• Gazette 185-A-29/9/2020 Approval of the National Waste Management Plan (E.S.D.A.)

• 9th fire ordinance (9/2021) Agricultural Waste Treatment Techniques

• Methods and techniques for treating various agricultural waste activities such as olive mills, wineries.

• Plant biomass composting

• Methods of collecting, recycling and withdrawing agricultural plastic waste, etc. Animal Waste Treatment Techniques

• Qualitative characteristics of animal waste

• Treatment and utilization possibilities of sludge

• Cleaning treatments and utilization possibilities of animal waste (composting, biogas, etc.)

• Inactivation of animal by-products Disposal of Treated Animal Waste and Inactivated By-products

• Disposal of treated animal by-products category 1, 2, 3

• Disposal of ZYP after thermal inactivation (rendering) Economic Management of Agricultural and Animal Waste Treatment and Disposal Systems

• Circular economy

• Cost calculation parameters

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Circular Economy Specialist scheme is about a specialized professional who has extensive knowledge of the circular economy, the understanding of circular business models, circular production and consumption, understands the importance of the circular economy and how it affects businesses and consumers, and has knowledge and skills that will help the company implement a circular economy business model. He is responsible for the support and processing of all those tasks related to the design, organization and implementation of corporate processes related to the circular economy: Participation in the selection of materials and evaluation of suppliers, in the design of new products or services, in production and sales planning, storage and handling processes, management and utilization of waste and by-products.

Syllabus

Transition to the circular economy - National strategy for the circular economy

• European framework for the circular economy

• National framework for the circular economy Basic principles – structure and operation of the circular economy

• General framework

• Examples of application Efficient use of agricultural waste and by-products

• General framework

• Nutrient recovery

• Production of animal feed

• Production of soil conditioners

• Production of fertilizers Utilization of organic agricultural waste for biogas and energy production

• Biomass and its energy utilization

• Agricultural residues

• Biogas

• European bioenergy potential Good water management practices - reuse of liquid waste and water

• Liquid management waste

• Water resources management Circular economy applications in the livestock sector

• Animal production

• Animal waste

• Pasture management Protected areas as models of sustainable development (management system – land uses)

• Protected areas

• Habitat and species conservation zones

• Protected Areas management model Adaptations to the management of ecosystems and protected areas in transition processes

• Mechanism and national plans for recovery and resilience

• Just Transition Mechanism

• Means and techniques management of ecosystems and protected areas in transition processes

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Specialist in modern management systems for solid & liquid waste scheme refers to technicians, capable of performing operations and light maintenance of Sanitary Waste Landfills (XYTA) and basic maintenance of sewage treatment systems - biological cleaning.

Syllabus

Units

– Calculations Construction Detail Drawing

– Facility (Landfill) & Wastewater Treatment Operation Manual Qualitative and Quantitative Determination of Landfill Incoming Materials & Wastewater Incoming Wastewater Treatment Facility Quantification of Landfill & Wastewater Treatment Facility Capacity Metrology

– Units of Measurement

– Unit Systems Materials

– Equipment

– Technology & Characteristics Technology of materials and elements (characteristics of materials entering a Landfill & wastewater entering a Wastewater Treatment Plant) Identification of materials and elements (types of solid and liquid waste, properties of materials entering a Landfill, & wastewater entering a Wastewater Treatment Plant, etc.) Drawings and diagrams process flow of sanitary landfill & wastewater treatment (non-hazardous waste) Technical specifications of equipment and technology of sanitary landfill & wastewater treatment (non-hazardous waste) Key elements of management of solid waste and waste Environmental Management Systems

– Standards Management of environmental issues and aspects Identification of environmental impacts Prevention and response to environmental pollution/contamination situations Environmental Management Standards Landfill Construction Landfill Construction Methods Landfill Categories Landfill Drainage and Sealing Methods Landfill Protection Systems and Methods Transport and Deposit/ storage of waste (non-hazardous waste) in a landfill Landfill operation Methods of pre-treatment of waste (non-hazardous waste) in a landfill Solid-liquid separation methods of non-hazardous waste Waste testing and acceptance procedures in a landfill

- Waste characterization Methods and equipment used for sanitary disposal of waste (non-hazardous waste) Waste monitoring methods (non-hazardous waste) Quality controls Landfill operating conditions Installation, operation and maintenance of sewage treatment systems n Methods of construction and installation of wastewater treatment systems Categories of wastewater (non-hazardous waste) Wastewater pre-treatment methods (non-hazardous waste) Wastewater separation methods (non-hazardous waste) Wastewater treatment processes and systems

– Characterization of treated wastewater Methods and equipment used for wastewater treatment (non-hazardous waste) Sewage monitoring methods (non-hazardous waste) Quality controls Safety and Health at Work (H&H) General H&H principles Use of Personal Protective Equipment (PPE) Safety marking Hazardous materials management

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Environmental Accounting, Finance and Governance (ESG) Specialist scheme applies to professionals working in the public or private sector, in particular in financial services, banks, company accounting firms, stock exchange and investment firms as well as audit firms that adopt sustainable development in their strategy through environmental, social and economic aspects.

Syllabus

A) Environmental Accounting

- Accounting in business
- Environmental factor 

B) Environmental Finance 
- Business Finance
- Environmental factor

C) Governance (environment, society, leadership)

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Executive for Compliance with Environmental Terms  in Projects and Activities scheme concerns a specialized professional who takes care of compliance with environmental conditions in the installation and operation of units, as well as other infrastructure projects.

Knowledge framework (syllabus)

1. Environmental conditions in the installation and operation of units
2. Environmental conditions of technical and other infrastructure projects
3. Financing of environmental projects and activities and environmental objectives
4. Special Environmental conditions in the design, implementation and supervision of projects - Environmental impact studies
5. Monitoring indicators and quality of recipients

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

Scope

The scope of TÜV HELLAS Jewellery and Silversmiths' workshop computer clerk scheme applies to employees who are employed in jewellery and silversmiths' workshops as computer clerks. These employees carry out the necessary tasks in the chain of daily processes of a company, using electronic equipment and special software in order to collect, enter, classify and process administrative, commercial, procurement, production, maintenance and after-sales service data, providing in a timely manner, at the lowest cost and in the necessary format, information to those who are necessary to carry out their work, which may be 'transactional', 'control' or 'decision-making'. In addition, they are involved in the basic maintenance of electronic equipment and software.

Syllabus

 Introduction to silversmithing business operations, Management of a silversmithing business computerisation project, Participation in the configuration of ERP subsystems in relation to the process flows of the silversmithing business, Management of the ERP system of the silversmithing business, Support of the ERP system

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Entrepreneurship and Business Culture Specialist scheme refers to qualified professionals responsible for providing consulting services to startup businesses. Also refers to professionals who are responsible for carrying out all tasks related to understanding, monitoring, harmonizing and organizing the culture of an organization, avoiding any obstacles may occurred in entrepreneurship.

Syllabus

General Business Description, Finding Business Opportunities, Creating Innovative Ideas, Building a Business/ Entrepreneurial Team, Business Model, Financial Ratios, Business Plan Development, Principles and Techniques of Time Management, Priority Management

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Administrative Personnel TÜV HELLAS scheme refers to professionals with responsibilities for implementing services and functions of the Management of an organization. Management functions are the fixed functions of an Organization, including internal communication, external communication, public relations, the Organization's promotion and support for the operation of management systems, management of resources such as infrastructure, facilities, equipment, technology, correspondence for the execution of these activities, archiving of documents and / or electronic files.

Sub-schemes

1. Personal Assistant
2. Administrative Assistant - Levels Basic & Advanced

Syllabus

Archiving, Spatial planning, Ergonomics, Protocol, Marketing principles, Accounting principles, Statistics and mathematics, Principles of law, Operation principles and faults identification, Management and correspondence mediums, Management of telephone contacts and calls, Knowledge of prioritizing.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Organizational Culture Management and Time Management Systems Specialist TÜV HELLAS certification scheme refers to a qualified professional who is responsible for carrying out all tasks related to understanding, monitoring, harmonizing and organizing the culture of an organization, as well as standardizing the processes of changing organizational culture and addressing any obstacles to the implementation of the necessary change. Also, it refers to the person involved in organizing Time Management systems, as well as enhancing collaboration between colleagues through commitment & priority management.

Syllabus

Concept of Organizational Culture, Importance, purpose and functions of organizational culture, Disadvantages of organizational culture, The culture iceberg, Creation and sources of organizational culture, Maintaining an organizational culture, Typology - forms of organizational culture, Changing organizational culture, The concept of time, Sectors influenced by time, Principles and techniques of time management, Priority Management, Barriers to time management.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

scope

The TÜV HELLAS Modern Business Organization & Operation Executives scheme concerns specialized professionals who implement and manage basic functions and processes of a business such as sales, promotional and marketing actions in general, financial functions and customer service. In addition, they are able to manage the company's quality systems, pursue and manage innovation and contribute to shaping the organization's culture

Knowledge framework (syllabus)

1. Organization and management of business functions and processes (Terminology, basic principles, human resource management)
2. The concept of Quality and Innovation in modern Business
3. Organizational culture (Concepts, purpose, functions)
4. Communication – Professional conduct – Handling questions, claims, objections and complaints
5. Basic PC applications (Windows, Word, Excel, PowerPoint, Email , etc. )

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Office Automation Application Operators scheme is for specialized professionals who undertake the management and use of the software applications that support the operation of a modern office. These applications allow users to perform a range of everyday tasks, such as creating and editing text, presentations and spreadsheets, as well as managing databases and web applications.

Knowledge framework (syllabus)

• Basic principles of business operation
• General PC use
• Presentations
• Text editing
• Spreadsheets
• Databases

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Business Planning and Business Development Executive scheme is for specialized professionals working in the field of entrepreneurship and business administration. These professionals possess the knowledge necessary to set up an organization and manage a business. Business planning and business development are essential elements for any business that wants to maintain or increase its competitiveness and grow sustainably in the market.

Some examples of professionals who may be involved in business planning and business development are:

Managers, supervisors and business executives employed in departments such as:

- Marketing and Sales

- Personnel and human resources management

- Production and supply management

- Financial management and accounting

- Development of business plans and innovation

Knowledge framework (syllabus)

• Business planning - drawing up a business plan (Terminology, structure, objectives)
• Marketing principles – preparation of a Marketing plan ( Forms of marketing, terminology )
• Organization and Management of the Business - Human Resources Management
• Basic topics of Financial Management
• Social Economy & Entrepreneurship
• Development of a business plan in the target areas (Terminology, indicators)

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Citizen Service Officer scheme concerns professionals working in a citizen service department and/or customer service in general. They are engaged in tasks of telephone and written communication, management and correct handling of requests.

Knowledge framework (syllabus)

• Rules of behavior and communication when serving citizens
• Procedures for issuing administrative acts
• Rights & obligations of employees and citizens
• Principles in administrative action

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The whistleblowing officers responsible for receiving and monitoring reports scheme refers to these professionals who are responsible for internal and external reporting of violations of the law, for the protection of persons reported due to violations, for the organization of the submission process, receipt and follow-up of reports and sanctions imposed in case of violation of this.  It is addressed to Executives of organizations and companies with the role of Whistleblowers, to members of the Whistleblowing Report Management Committees and members of the Board of Directors and Audit Committees. In addition, it is addressed to HR, Regulatory Compliance, Internal Auditors, Data Protection Officers, Lawyers, Corporate Legal Advisors and Integrity Advisors and Government officials.

syllabus

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The Digital Marketing and E-Commerce Support Officer scheme refers to a qualified professional working in digital marketing and e-commerce industry. The scheme concerns the basic characteristics of social media and e-commerce specifically, for employees working in:

• E-Shops
• Advertising companies
• Sales department of commercial companies.

Syllabus

Introduction to Digital Marketing – Market Research – Internal and External Analysis, Web Presence – Social Media Communication Strategy – SEO, Digital Media and Advertising  – Marketing Plan, Promotion and Advertising (pricing, services, distribution, processes, viable business models etc.), Ethics and Regulations, Introduction to E-Commerce – E-Commerce Development – E-Shop Management, e-Payments and Security – Personal Data and Transactions Security, e-shop Legal Framework.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Salesman TÜV HELLAS scheme refers to specialized salesmen/saleswomen and executives, capable of performing approximations, service, promotion and sales work either on the premises of the firm (Retail Salesperson) or outside (Outside Salesperson) or to perform the administrative tasks of product promotion and presentation (Merchadiser and Medical Visitor).

Sub-schemes

Basic and Advanced level :

1. Retail Salesman

2. B2B Salesman

3. Merchandiser

4. Medical Visitor

Syllabus

Sales and marketing principles, Customer bying behavior, Sales Process, Social media, Customer needs and customer expectations, Verbal and nonverbal communication, Competitions-Proclamations, Lead Management, Offers-Business Proposals-Follow Up, Sales Presentation, Orders and contracts, Negotiations, Customer Relationship Management (CRM), After sales service, Financial and Sales Objectives,Target & Finance Sales Stimulation Systems, Sales network organization, Managing difficult customers, Conferences and exhibitions, Development, Products and services, Buying decision making process, Contacts and visits to customers, Risk management, Marketing Plan, Product positioning and displaying, Knowledge of basic terminology of drugs, Knowledge of basic management quality terminology, Nursing-physiology, Drug promotion and selling techniques, General knowledge of the whole range of interconnections in the pharmaceutical field in Greece, Health and safety rules at work.

Examinations

Multiple choice exams

Scope

The Export-international Sales Manager TÜV HELLAS scheme refers to the specialized salespersons and executives, capable of running approach, servicing and selling in foreign countries and arranging the trade links between countries and export activities and corporate outreach.

Syllabus

Law and business ethics, Sales Principles and marketing, Purchase customer behavior, Contacts with export agencies, Analysis of candidate markets, Monitoring market environment, Monitoring of competitors, Management and resource optimization, Social media, Internet marketing, Conferences and exhibitions, Customer needs and expectations, Market, products and services development, Products and services, Export plans & penetration strategy, Costing, purchasing decision-making process, Verbal and nonverbal communication, Management of potential customers, Managing leads, Contacts and visits to customers, Offers, Suggestions, Cooperation & Follow up, Presentations and demonstration of products, Orders and contracts, Negotiations, Customer relationship management (CRM), Support after sales, Sales meetings, Sales Economics, Target setting and monitoring indicators, Objections and complaints management, Risk management, Stimulation systems, Sales network organization.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The E-commerce Systems Specialist TÜV HELLAS certification scheme refers to persons employed in e-commerce businesses and includes basic tasks of exploiting the characteristics of e-commerce. Such persons are commonly –but not exclusively- employed in:

• Online stores
• Advertising companies
• Sales Department of Commercial Companies

Syllabus

Evolution of E-Commerce, Image and Video Editing, E-commerce Development Tools, Security of Personal Data and Transactions in E-Shops, Electronic Commerce Legislation (E-Shop)

Examinations

Multiple choice exams and practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Corporate Web Presence and Social Media Marketing Specialist TÜV HELLAS certification scheme refers to professionals dealing with e-marketing in businesses and companies.

Sub-schemes

•  Specialization in Tourism Social Media Marketing
•  Copywriter & Content Marketer
•  E-Commerce Executive
•  E-Commerce Specialist
•  Social Media Specialist
•  campaign Marketer

Syllabus

Ethics and Regulations, Market Research - Internal and External Analysis, Marketing Plan, Promotion-Advertising (pricing, services, distribution, processes, viable business models, Content Management etc.), Social Media Communication Strategy - SEO, Tourism Products Analysis (only for sub-scheme).

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The certification scheme Supply Chain Executive TÜV HELLAS focuses on professionals who are the interface between the company's internal and external operational environment; they seamlessly execute support activities for the organization, as well as undertake activities like planning, supply chain coordination, transport execution, storage and management of all incoming and outgoing flows of goods. In order to carry out their activities, they are usually supported by contractors / other company employees.

General and specialisations

- International Transport
- Commercial Transport
- Warehouse Manager
- Logistics Administration

Syllabus

Basic Principles of Business Administration, Law (Transport, Civil, Labor), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Introduction to Descriptive Statistics, Cargo Management, Supply Chain Management, Workplace Health and Safety, Equipment Servicing and Safety, Supplier Relations & Negotiations

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Warehouse Executive TÜV HELLAS certification scheme refers to professionals who are responsible for supporting and carrying out all tasks related to the coordination, organization and planning of inflows and outflows, as well as the positioning of the goods & materials within the warehouse. This scheme includes engagement in a wide range of processes, regarding the day-to-day management and operation of the warehouse, while also contributing to the optimal and seamless flow of goods / materials.

Syllabus

Basic Principles of Law (Transport, Civil, Labor), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Introduction to Descriptive Statistics, Cargo Management, Commodity Management, Supply Chain Management, Workplace Health and Safety, Equipment Servicing and Safety

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The certification scheme Freight Forwarding Agent TÜV HELLAS focuses on professionals who are responsible for preparing, organizing, classifying, sorting and arranging incoming and outgoing goods, parcels and envelopes that are ready for shipment. It is necessary to provide seamless services for the planning, proper allocation and coordination of all shipments. In order to carry out their duties, they are usually assisted by other employees.

Syllabus

Basic Principles of Law (Transport, Civil, Labour), Total Quality Management, Warehousing principles, Accounting and Finance fundamentals, Cargo Management, Postal Market Fundamentals, Workplace Health and Safety.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

The Safe Driving and Transportation Specialist scheme refers to employees who employed in national or international road transport companies, in industries, handicrafts, small production units with truck fleet, supply chain companies, bus rental companies with driver, privately owned buses, long-distance or urban passenger transport companies. These specialists know all the necessary work in the chain of freight and passenger transport as well as the special vehicles and mechanical equipment required for the safe loading, transport and unloading of goods or know all the processes of safe boarding, transporting and disembarking passengers in place of destination in accordance with current National and Community legislation.

Sub-schemes

1. Specialist for safe driving and transport of goods
2. Specialist for safe driving and passenger transport.

Syllabus

1. Specialist for safe driving and transport of goods

The role of the driver in transport company, Defensive driving - road safety in transport, Psychosocial status of drivers safe loading and handling of cargo, Transport of dangerous goods, Maintenance of transport vehicles.

1. Specialist for safe driving and passenger transport

The role of the driver in transport company, Defensive driving - road safety in transport, Psychosocial status of drivers, Maintenance of transport vehicles, Safe boarding and disembarking of passengers, Passenger transport.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

The Organization and operating small & touristic business Specialist certification scheme refers to a specialized professional who provides services in the administrative field of a small and / or tourism business and uses modern means and practices in order to coordinate, systematize and organize the administrative functions of the company.

Syllabus

Administration & Management, Marketing - Tourism Business Sales, Reception - Reservations, F&B, Housekeeping & Maintenance, Supplies & Specifications, Inventory Management & Warehouse Operation

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Room Attendant TÜV HELLAS scheme refers to a professional, who is responsible for cleaning and tidying up the rooms of a hotel business as well as equipping them with all the necessary materials. He also provides customers with a comfortable stay in a clean, healthy, comfortable and quiet environment.

Syllabus

Preparation of room before the check in, Cleaning – ensuring the tidiness of the internal and external areas of the room and of the housekeeping stores, Tidying up of the room and the customer’s personal items, Dealing with damages/room condition and lost and found items, Day-room control on his/her responsibility area and briefing procedures.

Examinations

Multiple choice exams & Practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Linen room and Laundry Attendant TÜV HELLAS scheme refers to a professional, who is responsible for the proper management of the hotel's linen and the equipment of the laundry-linen section with all the necessary materials, conducing with his / her services to the comfortable stay of the clients in a clean and healthy environment.

Syllabus

Receiving, sorting, delivering clothing for cleaning and handling, Cleaning and washing process, Basic knowledge of cleaning machines and how to deal with damaged linen, Process to check his / her responsibility area and how to deal with lost items, Safety and health in work.

Examinations

Multiple choice exams & Practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Waiter TÜV HELLAS scheme refers to a professional who knows restaurant techniques and gourmet – wine rules, serves food and drinks to customers who dine at restaurants and leisure centers (hotels, restaurants, catering, refreshment bars, clubs, organizations, cafes, etc.) applying with decency and courtesy the rules of serving.

Syllabus

Knowledge of how to operate and maintain the equipment, How to store and arrange restaurant items, Organize the venue according to the event, Linen management, Welcome, inform and handle customers, Servicing a customer (order, serving etc), Payment methods, Efficient ways to clean up the restaurant, Personal hygiene measures.

Examinations

Multiple choice exams & Practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Cleaning Professional TÜV HELLAS scheme refers to a professional who takes care of the cleanliness and arrangement of the indoor and outdoor areas of a tourist accommodation or other business, offering customers a comfortable stay in a clean, healthy, comfortable and quiet environment

Syllabus

Safety and health at work, Techniques, Tools for cleaning surfaces and equipment, Good command and handling of the electrical and mechanical cleaning equipment, Good command and handling of the manual, mobile and fixed equipment, Good use of the housekeeping trolley, Related procedures (administrative procedures and work procedures)

Examinations

Multiple choice exams & Practical exams

Scope

The Hotel receptionist / Front office professional TÜV HELLAS scheme refers to a professional who ensures the efficient handling of customer arrival / reception / departure operations as well as the accommodation services during the customer’s stay, in order to meet his/her needs and desires in the context of the Reception Service Policy and Customer Accommodation of the Company

Syllabus

Proper personal appearance in the context of aesthetics and professionalism, Knowledge of text processing programs, Data entry, Knowledge of the hotel reservation program, Knowledge of agreements between the hotel and travel agents and tourist organizations as well as the differences between the agreements, Knowledge of how to refer to the client and be an active listener, Knowledge of all possible payment methods, Knowledge of all procedures of serving a customer at a hotel, that are not associated with payment

Examinations

Multiple choice exams & Practical exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Travel Agent TÜV HELLAS scheme refers to a professional who arranges transportation, accommodation/hospitality and entertainment for individuals and/or groups, for domestic and foreign tourism.

Syllabus

Greek and Global tourism geography, Knowledge of G.D.S. systems, Air ticket reservations and issuance: operation, regulations and legislative framework, Sales, processes and procedures with other partners, Ferry ticket issuance: operation, regulations and legislative framework, Distinctions and functions of travel agencies.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Reservation Department employee TÜV HELLAS scheme refers to a professional employed in tourist accommodations, who provides services and facilitates room reservation requests, based on the needs and desires of the clients

Syllabus

Professional behavior and customer service, Management of contracts (private agreements between travel agency and hotel), Awareness of hotel facilities and comforts.

Examinations

Multiple choice exams & Practical exams

Prerequisites

Compulsory education or higher and vocational training

Prerequisites

Compulsory education or higher and vocational training

F&B Services Personnel 

Scope

The Food Services Personnel TÜV HELLAS scheme refers to professional employees specialized in food services for restaurants - hotel units, management of food preparation and/or promotion of products and services.

Sub-schemes

A. Cook/Chef - Restaurant Art Specialist

B. Specialist for Dietary Standards and Restaurant Customer Service

C. Food facilities manager

1. Barista
2. Bartender

Syllabus

International, Specific and Greek Nutritional Standards, Modern Trends in Culinary Art, Culinary Art, Mass preparation, Presentation of dishes, Customer Satisfaction Factors, Hygiene, Basic Food Safety Principles, How to organize the food unit, Markets - Commerce - Costing, Menu Composition - Grams – measuring and estimating portion size, Standard recipes, Kitchen areas, Equipment and new technologies in modern food businesses, Hygiene, Basic Food Safety Principles and Nutrition Issues, Up Selling, Oenology & Restaurant, BAR, Beverages, Mixtures, Basic Servicing Principles - Quality Service, New Technologies in Modern Business, Entrepreneurship, basic knowledge of organization and business administration, Organize a restaurant unit, Design, preparation and presentation of dishes, Management and planning of available resources - Personnel Management, Customer Service Features, Organize and manage food events. Herbal Medicine and Production, Coffee Varieties, Trade and Trends, Blend and Production Techniques, Coffee Chemistry, Foam Milk, Espresso (Coffee Making), Coffee Machines, Coffee Grinding, Chocolate, Tea and Greek Coffee, Order Management, Payment and Service , Oenology, Drinks and Mixology, Order Management, Payment and Service.

Examinations

Multiple choice exams

Scope

The Confectionery and Bakery Specialist TÜV HELLAS scheme refers to a professional working in restaurant units, patisseries, bakeries, hotel units and / or in the administration and organization of confectionery and bakery units, for the promotion of related products and services.

Sub-schemes

1. Confectioner – Baker Assistant & Maker or breakfast, bakery & decoration specialist
2. Contemporary Trends and Applications in Confectionery Art – Assistant & Maker or Specialist for the application of diet & nutrition principles in confectionery art
3. Pastry Manager or Manager of confectionery art units

Syllabus

Basic Knowledge of Confectionery and Bakery, Types of breakfasts, preparation and standard recipes, Basic Decoration of Bakery - Pastry Preparation, Bakery – terms of confectionery, H & D issues at work and HACCP implementation, Knowledge of Confectionery practises and Bakery, Developments/Trends in the Food Industry, Basic health and nutrition, Basic Nutrition Principles, New Technologies applicable in Modern Business, Designing personal and corporate presence in Social Media, Entrepreneurship, basic knowledge of organization and business administration, Design, production and presentation of products, Management and planning of available resources - Personnel Management, Customer Service Features

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

scope

The TÜV HELLAS Wine Tourism Development Executive scheme concerns a specialized professional capable of developing tourism actions and programs related to the wine production process. It undertakes the processes from the stage of research and planning of a wine tourism experience to their development and promotion in the market.

Knowledge framework (syllabus)

General Information on Viticulture - Wine

• The vine
• Wine categories
• Serving and temperatures

 Basic Tourism Knowledge

• Tourism items
• Sustainable Tourism
• Alternative tourism and forms of tourism

Concepts of Wine Tourism - Wine tourism

• Wine tourism in Greece and Internationally
• Tasting

The Wine Routes

• The wine roads in Greece
• Cultural Routes
• Basic Concepts and Marketing processes of a wine tourism product
• Marketing strategy for the development of wine tourism
• Wine Branding

New Technologies and Wine Tourism

• Artificial Intelligence
• New technologies in the winemaking process

Social media

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical trainin

scope

The TÜV HELLAS Responsible for the Sustainable Operation of Tourism Businesses scheme concerns a specialized professional who provides administrative and organizational services to tourism businesses with a view to their sustainability.

Knowledge framework (syllabus)

• General Tourism Knowledge
• Tourism Terminologies
• Alternative tourism
• Special forms of Tourism

• Tourism Sustainability
• Sustainability in tourism
• The role of tourism sustainability in destination management
• Development of tourist destinations

• Effects of Tourism Development
• Economic effects of tourism in a region
• Social impacts of tourism development
• Environmental impact and sustainability

• Hotel product / Environment
• Sustainable hotel management
• Energy performance and environmental practices in hotels
• Recycling programs

• Sustainable Tourism Development Strategies
• Integrating sustainability into tourism destination development strategies
• Community participation and local development
• Tourism Planning

• Ecological Labels and Certifications
• Integrating sustainability into tourism destination development strategies
• Community participation and local development
• Tourism Planning

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Animator of Tourism Outdoor Recreational Activities  scheme concerns a specialized professional who deals with the preparation, organization and animation of tourists, implementing outdoor recreational, artistic, educational and sports activities, which are aimed at all age groups.

There are certification levels:

Basic and Advanced . The basic level mainly concerns the knowledge background that one must have in the specialty to be able to respond to daily tasks, while the advanced level includes additional knowledge that the Recreational Tourism Animator must possess in order to cope with the job market. In the case of the advanced only, it will be explicitly stated on the certificate.

Cognitive framework (syllabus) Basic

Outdoor Environment

• Introduction to Outdoor Recreational Activities
• Popular T.Y.D.A.
• Physical recreation
• Environment – ​​geomorphology – anthropogenic environment
• Environment – ​​awareness – green services – sustainability
• Outdoor Tourism
• Meteorology and topography

Occupation: Entertainment activities manager

• Profession Animator T.Y.D.A. – qualifications - education
• Applied physiology – limits of human functioning
• Applied psychology - behavior - risk - adventure
• Communication – customer relationship management
• Team dynamics – cooperative games
• Services – Products – Communication – Quality of Services
• Planning – Organization Program Management Operation

Basic Safety Principles of Outdoor Tourism Programs

• Legislation/ Customer Rights
• Basic Safety Principles in Outdoor Recreational Activities - Risk Management
• Crisis management – ​​emergency situations
• First aid

General Technical Characteristics and Materials / Equipment Management

• Special Technical Equipment
• Materials Management

Knowledge framework (syllabus) Advanced

All of the above plus ?

Serving / dealing with people with disabilities and/or chronic diseases

• Medical model
• Disability terminology based on the rights approach
• Service / transaction in action
• Serving people with disabilities – providing specialized services and facilities

English Language function 

• Outdoor Destination Activities
• Adventure Vacations
• Equipment and Facilities for Outdoor and Adventure Activities
• Geographical Features/ Weather Conditions Language function
• First Aid Kit / Safety
• Ecotourism and Environmental Sustainability

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

scope

The TÜV HELLAS Bath Therapy & Thalassotherapy SPA Executive scheme concerns a specialized professional who ensures the effective application of therapeutic methods based on the utilization of the physical and chemical properties of water, as well as the methodical use of baths for the treatment of various ailments.

There are Basic and Advanced certification levels .

The basic level mainly concerns the knowledge background that someone must have in the specialty in order to be able to respond to daily tasks and is introductory, while the advanced level includes additional knowledge that the Spa Bath & Thalassotherapy Executive must possess in order to cope with the job market. In the case of the advanced only, it will be explicitly stated on the certificate.

Cognitive framework (syllabus) Basic

Forms of Bath Therapy/ Thalassotherapy - SPA

• Departments and Natural Methods of treatment
• Forms of Bath Therapy & Thalassotherapy
• Compilation of Bath & Thalassotherapy program
• Serving people with disabilities

Basic principles of Thalassotherapy and Spa Bath Therapy

• History and Principles of Thalassotherapy and Bath Therapy
• Spa Springs of Greece
• Pharmacological properties of thermal waters and their products
• Characteristics of Metal Sources
• Geographical distribution of thermal springs

Organization and Administration of hydrotherapy centers

• Familiarity with basic definitions
• Basic principles of administration / management of spas
• Installations of special tourist infrastructure for thermal tourism
• Technical specifications of spas
• Facility health and safety
• First aid

Knowledge framework (syllabus)  Advanced

All of the above and more 

Industrial Relations 

• Fundamental principles of labor relations
• Work Organization and Labor Relations
• Human resources management
• Developments and consequences in the work context
• The search for work and the selection of personnel by the company

Environment and quality of life 

• Green Tourism – sustainable development
• Climate Change – Greenhouse Effect – Ozone Hole
• Use and save energy
• Water use and conservation
• Cosmetics and the environment
• Minimize energy footprint
• Standards of Environmental Management Systems
• Environmental Management System Implementation

English Language function 

• Giving instructions, programming
• Recommending services
• Making a Reservation of a Therapy
• Reservation Problems/Appointment overlapping / Dealing with Service complaints
• Cleaning / Changing Spa Area
• Job Interviews

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

Scope

The Technical staff for the production of Food and Beverage TÜV HELLAS scheme refers to individuals who work in small or large Food and Drink Production Companies and they are responsible of foodstuff receiving, foodstuff storage, raw material and food handling, food processing, production monitoring.

Syllabus

Food Science Basics, Food and Drink Safety Hazards, Microbiological, Chemical, Physical Hazards. Food Allergens, Foodstuff receiving and good storage practices, Food and drink production management principles, Good Manufacturing and Labelling Practices, HACCP principles, Critical Control Points monitoring, Cleaning and sanitizing principles, Pest & fly control, Good Hygiene Practices.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Organic Products Executive and Sales Manager TÜV HELLAS certification scheme refers to individuals who work as executives in the production of organic products, applying organic food, drink and cosmetic production protocols and standards. They are the executives that coordinate the implementation of the organic management system and act as organic products sales managers. These organic products management systems combine environmental, animal welfare and sustainability aspects and they lead to more natural products that meet environmental and social sensitive customers’ expectations. These executives may have in their job description tasks such as organic raw material receiving, storage, handling, processing and production monitoring, etc

Syllabus

Basic knowledge of Organic cultivation and breeding, Organic food and drink profile, Organic cosmetics profile, Legislation, protocols, standards and certification of organic products, Farm to fork organic products principles and good practices (produce, receive, store, pack, repack, standardize, label and HACCP), Organic products sales principles, Organic products marketing principles.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Food Safety and Quality Management Executive TÜV HELLAS certification scheme refers to individuals who work in Quality and Food Safety departments of small or large Food and Drink Production Companies and they are Food Safety Management Team members, officers, executives, coordinators, experts or head of dpt. These individuals have as their job description - or part of it - tasks such as control in foodstuff receiving, foodstuff storage, raw material and food handling, food processing, production monitoring, etc. They cope with the implementation of food safety management standards (ISO22000, BRC, IFS, etc), the food safety legislation (EU 852/2003), personnel GMP/GHP, etc. They represent the company to certification bodies, clients and authorities for food safety aspects. Finally, this scheme concerns individual scientists / experts that offer consulting services to food and drink companies.

Sub-schemes

1. Food Safety and Quality Management Team Member Executive
2. Head of Food Safety and Quality Management Team / Food Safety and Quality Management Team coordinator / expert

Syllabus

Food Science Basics, Food and Drink Safety and Quality Dimensions, Food Safety Checks- Monitoring-Control, Food Safety Management System Implementation, Food Safety legislation and standards, Food Safety Management System Development, Food Safety Management Team Coordination

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Meat and Prepared Meat Products Specialists TÜV HELLAS certification scheme refers to professionals employed in industries, artisanships and small production units manufacturing meat and prepared meat products. These technicians perform the necessary operations in the production chain, using special utensils and mechanical equipment in order to prepare healthy and safe meat and prepared meat products that meet the requirements and specifications of the relevant National and EU legislation. In addition, they participate in the implementation of the sanitation system and elementary equipment and facilities maintenance.

Sub-schemes

A. Meat production technician with specializations:

1.  Blend Production Technician
2. Packaging Technician

B. Meat Processing Technician

Syllabus

Basic principles of production preparation in meat processing units, Quality Parameters in Meat Processing Units, Basic principles of production implementation in meat processing units, Production process of new generation foodstuffs, Basic principles of finished products processing, Implementation of food hygiene, safety and quality system, Basic administrative and educational functions, Basic principles of product packaging Basic principles of finished products storage

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Aquaculture specialist TÜV HELLAS certification scheme refers to a skilled professional, who knows the operation of aquatic ecosystems and supports the implementation of Good Manufacturing/Cultivating Practices and the monitoring of the relevant parameters. This scheme relates to aquaculture sites, which can be modern intensive farms or traditional extensive farms in lakes, in rivers and in the sea.

Syllabus

Marine Biology (Basic knowledge of Anatomy, Physiology and Pathology of aquatic organisms which are cultivated in Greece), Cultivation Systems of Aquatic Organisms, Ecology of marine and other aquatic ecosystems, Fish feed and feeding plan, Fish Reproduction, Basic Navigation Principles, Handling and basic maintenance of aquaculture equipment, Health and Safety at work, Food safety and food hygiene, Processing & packaging of products, Certification of aquaculture products.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Production Process and Manufacturing Practice in Agrifood Products & Food Sector Optimization Executive TUV HELLAS scheme is addressed to employees working in the production and quality control departments of food and agri-food production companies, those involved in the implementation of Good Manufacturing Practices (GMP) and those developing or applying methods of optimizing the production process. These executives participate in the production process, contribute to the implementation of food safety and quality standards (eg ISO22000, BRC, IFS, etc.), the implementation of relevant legislation (eg EC Regulation 852/2004) and good practices.

Syllabus

Introduction to Good Industrial / Mnufacturing Practice (GMP) and Good Hygiene Practice (GHP). Basic GMP / GHP Requirements, Agricultural products and introduction to Good Agricultural Practices (GAP), GMP / GHP basic principles and modern technologies to improve the reception and storage of food, beverages and agri-food products, GMP / GHP basic principles and modern technologies to improve the production and packaging of food, beverages and agri-food products, Basic principles of HACCP (codex alimentarius) methodology, Traceability, Code of Food and Beverage, Legal framework, International certification standards, ISO22000 standard.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The School canteen professional scheme refers to specialized employees who are responsible for the operation of school canteens, ie shops or places in general where ready-to-eat foods, juices and teas are prepared and/or are available for consumption by students, staff or school visitors.

Syllabus

Basic principles of organization and operation of the school canteen - Promotion of sales of the school canteen, Management of the items sold by the school canteen - Preparation of the products of the school canteen, in accordance with the current legislation, Service of students, staff and visitors of the school canteen, hygiene rules when buying, receiving, preserving, preparing, displaying and selling food - canteen and its equipment Cleaning and disinfecting.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Special Geoinformatics Applications in the Primary Sector TÜV HELLAS scheme concerns a specialized professional who deals with an integrated system of collection, storage, management, analysis and visualization of information related to phenomena that evolve in the geographical space, through appropriate computer software. In this context, this e-professional can perform auxiliary tasks for a topographical engineer, as well as have a supporting role in forestry offices and agricultural cooperatives.

Syllabus

Introduction to Geographic Information Systems (GIS)

• Knowledge of general GIS features

• Analysis of GIS geographic data Representation of spatial information

• Importing and processing data in GIS

• Identifying and using an appropriate geographic data model Geospatial databases

• Knowledge of basic database principles

• Data entry and creation database (in excel format)

• Database processing

• SQL language: Table and query creation (QUERIES) Geographic Data Management

• Knowledge of Cartography basics

• Cartographic Projections

• Map scale

• Identification, management and editing of map features

• Map design Interoperability of spatial data

• Communication of different software in order to highlight interoperability (interoporability) Advanced modeling techniques

• Knowledge of Model Builder modeling techniques Geostatistics

• Knowledge of interpolation methods in Geostatistics Spatial mosaic analysis (Raster analysis)

• Collection, analysis and processing of spatial data in Raster format Spatial Analysis in the third dimension

• Collection, analysis and processing of spatial data in 3D format Hydrological analysis

• Knowledge of creation of hydrographic network and catchment basins – calculation of morphological characteristics of catchment basin Cartographic services

• Knowledge of basic capabilities of cartographic services

• Basic use of ArcGIS Online to create and share maps on the internet Application in the primary sector

• Basic knowledge of GIS and Remote Sensing applications in the primary sector Forestry – Agriculture.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The scheme Specialist in the Use of New Technologies in Agriculture OR Use of New Technologies in the Correct Management of Inputs in Agriculture TÜV HELLAS concerns a specialized professional who deals with an integrated system of collecting, storing, managing, analyzing and displaying information related to phenomena that evolve in the geographical space, through appropriate computer software. In this context, this professional can perform auxiliary tasks to a topographical engineer.

Syllabus

Precision Agriculture Management.

• Knowledge of basic principles and main systems of precision agriculture.

• Application of precision agriculture to crops.

• Advantages of precision agriculture technology. Precision Agriculture Tools and Using Precision Agriculture Systems for Sustainable Crop Management

• Knowledge of GPS Global Positioning System basics.

• Knowledge of agricultural machinery and sensor navigation applications.

• Knowledge of basic principles of Remote Sensing (satellite and UAV).

• Knowledge and use of GIS in precision agriculture. Use of Precision Agriculture technology in Irrigation-Irrigation Water Management and New Measurement Technologies Through Sensors and Software Models for the Rational Management of Water Resources-Irrigation

• Knowledge of basic principles of irrigation.

• Estimation of timing and quantitative determination of irrigation based on sensor measurements and software models.

• Development of smart greenhouses and hydroponics by utilizing new technologies Use of Precision Agriculture technology in Crop Fertilization Management-Fertilizers and New Technologies of Digital (Intelligent) Crop Fertilization • Knowledge of basic fertilization principles.

• Estimation of timing and quantitative determination of irrigation based on sensor measurements and software models. Use of Precision Agriculture technology in Plant Protection

• Knowledge of principles of plant protection.

• Knowledge of forecasting software models for occurrence and control of important crop pests and diseases.

• Knowledge of intelligent agriculture systems-Integrated Soil-Plant-Atmosphere Sensor Networks for Plant Enemies and Disease Prediction and Rational Plant Protection Economic management of Precision Agriculture.

• Knowledge of decision-making processes, planning and organization methods.

• Elaboration of investment plans for planning agricultural holdings and production costs of agricultural products.

• Implementation of innovative systems of renewable energy sources (RES) and reduction of consumption of energy resources in agricultural production

• Utilization of innovation and new technologies in the organization and management of agricultural holdings – technological modernization of holdings

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Agricultural and Animal Waste Management and Processing Specialist scheme refers to a specialized professional who supports all those tasks related to the management of waste produced in an agricultural or livestock holding unit, as well as food standardization and processing of plant or animal origin (olive mills, cheese factories, etc.) that implement or not an environmental management system, as well as waste treatment facilities (incineration, biogas production, fertilizing, etc.).

Syllabus

Environmental Degradation from Agricultural Activities

• DIRECTIVE 91/676/EEC on the protection of water from nitrate pollution of agricultural origin

• DIRECTIVE 2008/98/EC on waste

• Codes of Good Agricultural Practice (Government Gazette 142-B-2004) Basic Principles and Management Systems Agricultural and Animal Waste

• REGULATION (EC) no. 1221/2009 (EMAS Regulation)

• ISO 14001:2015 – Environmental Management Systems – Requirements and guidance for the use of Good Environmental Protection Practices with Methods of Processing and Management of Agricultural and Animal Waste

• Codes of Good Agricultural Practice (GOAP) .) • Gazette 185-A-29/9/2020 Approval of the National Waste Management Plan (E.S.D.A.)

• 9th fire ordinance (9/2021) Agricultural Waste Treatment Techniques • Methods and techniques for treating various agricultural waste activities such as olive mills, wineries.

• Plant biomass composting • Methods of collecting, recycling and withdrawing agricultural plastic waste, etc. Animal Waste Treatment Techniques • Qualitative characteristics of animal waste

• Treatment and utilization possibilities of sludge

• Cleaning treatments and utilization possibilities of animal waste (composting, biogas, etc.)

• Inactivation of animal by-products Disposal of Treated Animal Waste and Inactivated By-products

• Disposal of treated animal by-products category 1, 2, 3

• Disposal of ZYP after thermal inactivation (rendering) Economic Management of Agricultural and Animal Waste Treatment and Disposal Systems

• Circular economy

• Cost calculation parameters

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

 The scheme Specialist monitoring processes from rearing to the slaughterhouse concerns a specialized professional who supports all those tasks that are carried out both at the administrative and production level of an ungulate slaughterhouse (mainly). Assists the team of veterinarians in the daily management and operation without being involved autonomously in the operation of the slaughterhouse.

Syllabus

Official Control Regulation 2017/625 – Changes to Legislation on the Official Control of Food of Animal Origin
• European and National Legislation – EU Regulation 2017/625
• European and National Legislation – Supplementary Implementing Measures
• Articles, introduction to the new requirements – Transition to the new regime Official Rules Controls - Verification of Compliance for the Production of Products of Animal Origin for Human Consumption
• Ante-slaughter and post-slaughter inspection procedures,
• Compliance requirements,
• Special risk materials,
• Sampling for laboratory control,
• Appropriate marking,
• Carcass findings recording and monitoring system Control Verification of Compliance with the Requirement of Good Sanitation Rules
• Control of food chain information
• Design and maintenance of premises and equipment
• Hygiene during operation (personal hygiene)
• Training in hygiene and work procedures
• Pest control
• Water quality control
• Thermo control of wine
• Controls of live animals and accompanying documents Control and Verification of Processes Based on Hazard Analysis and Critical Control Points (HACCP)
• European and National Legislation
• Approval of facilities
• Rules of Good Industrial Practice
• Requirements of location, premises of facilities
• Slaughter procedures
• Principles of risk analysis – HACCP
• Prerequisite Programs (Cleanliness, Disinfection, Disinfection, Mycicide, Equipment, Water, Traceability, Recall, PDO Management) Control and Verification of Compliance with Identification Marking Requirements
• Marking and Traceability Requirements
• Record and Document Retention Communicate Inspection Results - Take Action Compliance
• European and National Legislation - Regulation (EU) 2016/429
• European and National Legislation - Regulation (EU) 2017/625
• European and National Legislation - Regulation (EU) 2017/627H

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Regulatory Affairs Officer of a medical devices distribution company TÜV HELLAS certification scheme refers to a specialist dealing with issues related to the specific European and National regulatory framework for medical devices (EU regulations & Greek legislation) at companies that trade, distribute or produce medical devices.

Syllabus

Medical devices definitions, Certification process, Roles and responsibilities of Economic Entities, European Directives, Regulations, MEDDEVs, Borderline Manual, Procurement legislation, Ministerial decision on medical devices distribution (local legislation), Decisions and Circulars of the Ministry of Health and the National Organization for Medicines, Requirements of ISO 13485 & ISO 9001 & ISO 14971 related to medical devices regulatory framework, Medical devices codifications, Collective Organizations Code of Conduct, Content of CE Certificate, Declaration of conformity, Certificate for local legislation (DY8/1348/2004), Procedures of medical devices registration, Knowledge of requirements for product information, Knowledge on labeling of Medical Devices, Knowledge on Post-market performance follow-up requirements, Incident involving medical device definition Competent Authority requirements on vigilance.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Social Care Personnel For Disabled People TÜV HELLAS scheme refers to specialized professionals who are responsible for the care ofdisabled people and they are employed, or are interested in, at organizations that offer care like Supported Living Residencies and Day Care Centers. The professionals may be responsible directly with the care of disabled people or indirectly, by offering support to the provided services to those people. This scheme focuses on disabilities which are met internationally under the term «mental health» and other kind of disabilities like autism, intellectual disabilities etc.

Sub-schemes

1. Auxiliary personnel
2. Personnel offering support and care
3. Social care planning manager

Syllabus

Auxiliary personnel: Disability categories and special characteristics – terminology, Disabled people's rights according to the UN’s convention and national legislation, Behavior management and communication with disabled people, Code of ethics, Hygiene and safety rules, Emergencies’ management according to protocols, First aid principles, Special Incidents' management and registration Personnel offering support and care (including all of the above): Basic principles of developmental psychology and pedagogy, Basic knowledge of training tools and methods, Person – centered planning, composition and monitoring of a personal plan, Knowledge of regulatory framework for disabled people, Basic knowledge of organizations’ operational rules, Basic principles of personal wellness, Basic principles of medication, Basic knowledge of health issues Social care planning manager (including all of the above): Evolution and modern trends in social care, Basic principles of administration, management and operation of an organization that offers services to disabled people, Quality and systems management principles

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Quality Management System and Medicines Distribution Specialist TÜV HELLAS scheme refers to personnel responsible for the support and completion of all tasks related to production, distribution, storage of medicinal products in production or trade pharmaceutical companies. Their tasks, among others, are related to the different kinds of activities in the field of quality assurance in medicines distribution, which contribute in maintaining the medicinal products quality.

Syllabus

Operations of medicinal products distribution and storage, Handling of storage equipment, Basic medicine terminology knowledge, Quality management terminology knowledge, Good manufacturing practices and quality control knowledge, Medicine status in Greece - basic knowledge, Occupational health and safety rules.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Financial Consultants TÜV HELLAS certification scheme refers to specialists in the financial sector, who deal with the subjects of auditing and consultancy.

Sub-schemes

1. Internal Audit Specialist
2. Insolvency Practitioner
3. Business financial advisor
4. Financial Analyst

Syllabus

Basic knowledge of applicable legal and institutional framework, Basic knowledge of applicable ethics, Syndic (Bankruptcy Trustee) knowledge, Mediator knowledge, Knowledge of the Special Agent (Official Assignee) duties during the rehabilitation procedure and those of the Liquidator during the special liquidation procedure, General Principles of Auditing and Internal Auditing,Risk Analysis, Planning of Annual Audit Reports Programs and Internal Auditing, Reports & Audit Reports, Internal Auditing Special Matters, Strategic Business and Business Advice - Collection & analysis, processing & interpretation of financial data, Organization of Structures and Functions, Organization and Development of Human Resources, Planning and Support of Development Programs, Business Communication Services & Financial Services, Financial Analysis Valuation & Economics / Mathematics / Statistics - Use of Statistics & Finance Software, Principles of Costing, Valuation & Finance / Mathematics / Statistics - Use of Statistics & Finance Software, Business Advice - Methods for Collection, Analysis, Data Processing & Interpretation and report writing, Introduction to the Organization of Structures and Functions, Introduction to the Organization and Development of Human Resources.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The TUV HELLAS scheme for a finance specialist spreadsheet clerk (advanced excel) is for a qualified finance clerk who uses advanced office applications (Advanced Ms Excel) to effectively manage financial data. The efficient management of financial data can be carried out through various actions such as organizing them in files/tables, or through their formatting and serves to quickly perform calculations and prepare financial analyses/reports by such skilled professionals.

Syllabus

o Data management and automation.

o Data clearing and management

o Data management automation

o Functions and use in automated tables

o Presentation of functions

o Use of automated tables

o Data import and transformation

o Data import

o Data transformation

o Managing large amounts of data

o Presenting Pivot Tables

o Creating & editing Aggregate Tables

o Aggregate graphs

o Generate financial reports

o Lists and Tables in MS Excel

Exam methodology

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Financial Services Specialist through Innovative Information and Communication Technologies (Fintech) scheme is for a qualified professional working in the field of FINTEC (financial technology). Fintech involves various services such as finance, payment (including e-wallets), e-commerce and e-insurance, e-advisory and cryptocurrencies such as Bitcoin.

Syllabus

- Introduction to FinTech

- Digital transformation and Fintech

- Digital Banking and Smart Banking

- Digital Money and Digital Payments

- Artificial Intelligence and its Impact on Banks

- Use of emerging ICT tools and applications in Economics / Finance (Risk Management / Credit Scoring / Modern Portfolio Management / Valuation / Projections)

- Blockchain and Cryptocurrencies

- Digital Platforms and Digital Ecosystems

- Institutional Framework and Fintech

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

Scope

The scheme specialist services and analysis of the economics of cyber security (economics of cyber security) TÜV HELLAS, concerns a specialized employee of economic direction who provides services of cybersecurity risk management and selection of optimal investments in security measures to address them. The analysis of the economics of cybersecurity is an evolution of traditional cybersecurity risk management. While traditionally this management was performed using qualitative criteria, based primarily on subjective assessment, cybersecurity economics applies statistical models to quantify each risk and document the cost of investing in countermeasures.The ability to quantify cybersecurity risk management is essential in a cybersecurity management department and more broadly in organizational business risk management units.

Syllabus

Introduction to basic concepts and digital risks,Institutional Framework & Digital Security,Measurement of cyber security,Economics of information security investment,Presentation of economic/mathematical models for costing, quantification, estimation and valuation issues in the field of information security,Digital Security and economic models and methods

Examinations

Multiple choice exams

Certification Requirements

Minimum Compulsory education and technical training

The Management Systems Officer/Consultant scheme refers to executives & self-employed who are already working or preparing to deal with management systems or working in respective quality departments. The professionals could be employed in product manufacturing enterprises, such as industries and small production units, in firm providing services, in commercial enterprises and in public and non-governmental organizations.

The above mentioned scheme, concerns entry level professionals, who want to join the Quality System industry. Under no circumstances this scheme could lead to a System Inspector Certification which applies in international schemes such as IRCA and ICQ. The sub-schemes, Officers and Consultants, accompanied by internationally established specializations, concerning different fields of management systems.

Sub-schemes

1. Management Systems Officer
   1. Quality Management Officer
   2. Environmental Management Officer
   3. Health and Safety Management Officer
2. Management Systems Consultant
   1. Quality Management systems
   2. Environmental Management systems
   3. Health and Safety Management systems

Syllabus

Purpose and advantages applying a Quality System (QS) - the role of a QS inspector. Features and tools of management system inspectors - Implementation of an inspection according to ISO / IEC 17021 & ISO 19011 standards, Inspection and presumption of compliance, Inspection reports. Correction & corrective actions of non-compliances, Installation, implementation, monitoring, performance measurement, evaluation, review and improvement of a QS, Documentation Requirements of a QS, First, second & third party inspections, Principles of Total Quality Management, Terms & Definitions / General Principles of Product and Service Quality OR of Environmental Management OR of Health & Safety at Work.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Execution of Procurement, Conclusion & Execution of Public Procurement scheme of TÜV HELLAS refers to qualified professionals who are responsible for the timely and effective preparation and review of the bidding dossier in the context of public procurement and procurement of services, the process and the good management of the resulting contract.

The professional maybe employed in organizations or companies that participate in the implementation of public procurement, having the responsibility of the entire implementation cycle, ig from the preparation, the conduction and subsequent execution of a public contract, under the existing Community - National institutional framework of responsibilities for Contracting Authorities / Contracting Bodies (public) and Economic Bodies (individuals).

Syllabus

Configuration of Complex - Long-Term Contracts, Introduction to Public Procurement Contracts, Public Procurement – Services Contracts, Public Procurement Contracts of Works - Studies, Use of Legal Remedies / Pre-Trial and Judicial Protection.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Environmental Management, Occupational Health & Safety Consultant certification scheme concerns a professional, who supports the Environmental Management Manager and the Safety Technician in businesses such as industries/crafts, waste management companies and environmental management consulting companies and WILL. The professional checks devices, instruments and systems used for environmental management, recognizes the types of pollutants resulting from the company's operations, recognizes the qualitative and quantitative characteristics of the chemical waste that ends up in the environment, recognizes all kinds of risks in the working environment that threaten the health and safety of employees.

Syllabus

1. BASIC PRINCIPLES OF BUSINESS OPERATION

2. ENVIRONMENTAL CONCEPTS AND LEGISLATION

3. HEALTH AND SAFETY IN BUSINESS

4. FIRST AID

5. ENVIRONMENTAL MANAGEMENT

6. ENVIRONMENTAL PROTECTION TECHNOLOGIES

7. HANDLING AND MAINTENANCE OF SPILLS - EQUIPMENT

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

scope

The Special Business Negotiation scheme concerns a specialized professional who is responsible for the timely and effective preparation of the negotiation of business agreements, as well as for the successful implementation of the negotiation of complex contracts. The specific professional is employed in organizations or companies that participate in the implementation of financial agreements, having the responsibility of the entire implementation cycle, that is, from the preparation of the negotiation, to the conduct and then to its completion.

Knowledge framework (syllabus)

- Implementation of negotiations (stages – tactics – strategies)

- Configuration of negotiation "pie" (value claiming vs. creating value)

- Control of the negotiation framework (framing techniques) 

- Application of power – persuasion – influence (holistic management framework)

- Building commitments - relationships (inter-personal / inter-company) F118+[@EXAMS]

Examination methodology

Multiple choice theory exam.

Certification Requirements

At least Compulsory education and technical training

scope

The scheme  of Soft Skills Empowerment Executives is about specialized professionals, capable of helping the employees of a company in the process of understanding the importance of horizontal skills, identifying the necessary horizontal skills and developing and/or strengthening them through specific methods.

Knowledge framework (syllabus ).

• Defining and Importance of Horizontal Skills: European Policy and the Situation in Greece
• Methods of Developing Horizontal Skills: Analytical-Critical and Critical-Transformative Thinking, Emotional Intelligence and "Learning to Learn"
• Problem Solving and Change Management: Leadership, Communication and Stress Management
• Transversal Skills Development Practices: Social and Educational Practices, Cultural Awareness

Examination methodology

Theoretical examination

Certification Requirements

At least Compulsory education and technical training

Scope

The Book production and distribution Specialist TÜV HELLAS certification scheme refers to employees working in publishing companies and bookstores. In particular, such an employee usually works or wishes to work in: Publishing Companies, Bookstores, Print and Electronic Media (newspapers, magazines, etc.), Businesses selling books, products and related IT and telecommunication services, Libraries, Book Fairs, Educational Institutions and Organizations relevant to books.

Sub-schemes

1. Book Design and Production Specialist
2. Book Promotion and Distribution Specialist

Syllabus

Basic principles of editing and proofreading, Techniques and Tools for Manuscript Editing and Typographical Editing, Content Digitization - Digitization Procedures, E-books digitization and production, Organizing promotion events for products and services, Digital Marketing, Use of Social Media, Promoting and Selling with extended use of social media

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The EL-TRANSLATIONS Editing & Proofreading Expert certification scheme refers to text editors, who are experienced translators and / or experts in the field of translation or monolingual text and perform a series of checks on the translation or the text. The text editors participate in the project cycle after the translator.

Syllabus

Basic knowledge of translation memory software, Wordcount, Editing/Review, Proofreading/Quality assurance, DTP/PLP, Monolingual proofreading/Linguistic check, Online check/Web check, CAT tool external review

Exams

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Content and Language Integrated learning - CLIL expert scheme refers to employees employed in the field of Education. In particular, such an employee usually works or wishes to work in: Foreign Language Centers, Public and Private Kindergartens, Public and Private Secondary Schools, Public and Private High Schools, Educational Institutions and Organizations.

Syllabus

Introduction to CLIL, The 5C Framework, Task-based and Game-based learning, CLIL Tools, Upcoming Development Zone (SCA) and Scaffolding, Evaluating and Improving a CLIL Lesson

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

The Expert in “STEM” methods & Tools (Science, Technology, Engineering, Mathematics) refers to a specialized professional who utilizes modern tools and techniques for the purpose of learning / training of people of all ages in the STEM (Science, Technology, Engineering, Mathematics) fields. This expert knows basic principles from these scientific fields and uses techniques in their attractive presentation in the classroom to push learners to cultivate inclinations and discover scientific content in an interactive way. The Expert in “STEM” methods & Tools usually works in: Private schools, Lifelong Learning Centers, Tutoring Secondary schools that have in their curricula STEM teaching programs, Schools and Teaching with STEM programs, Schools and IT study centers, Educational Robotics and STEM Centers

Syllabus

Introductory concepts of STEM, Practical learning of Chemistry - Physics, Courses of basic programming principles and ways of teaching programming (for teachers), Introducing trainees to programming, Inspiring young people to participate in STEM programs (planning action communication and learning resources), Evaluating and improving a STEM program.

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

 The certification scheme for Dance Instructors  of Multicultural Dances Latin and Ballroom Dances concerns employees employed in the field of Dance Education and Entertainment. Especially such a worker is able to teach, explain and demonstrate techniques and methods of Social and Multicultural Dances with music or rhythmic accompaniment. The ultimate goal of a dance teacher is to introduce his students to the art of Social and Multicultural Dances, teaching the steps, dance skills, style and style of each dance. A professional dance teacher usually works or wants to work:  In dance schools in cultural clubs and organizations  In private gyms  In municipal mass sports centers

The profession of Multicultural Dance Instructors as it has been shaped today in the labor market does not exist in its own right, but always accompanied by at least one specialty listed below:

1. Multicultural Dance Instructor – Latin & Ballroom Dances

2. Multicultural Dance Instructor – Street Latin dances (Social Dances)1

3. Dance teacher of Multicultural Dances – Argentine tango This special regulation currently concerns only the specialty Latin & ballroom Dances

Syllabus

1. Elements of dance history.

2. Theory and Analysis of Dance Technique.

3. Basic elements of choreography.

4. Basic knowledge of music and rhythm.

5. Basic knowledge of dance costumes.

6. Basic principles of dance expression and interaction with the audience.

7. Basic principles of organization, promotion and coordination of dance presentations - performances - au-dition.

8. Basic work issues regarding the dancer's profession.

9. Teaching methods and techniques.

10. Dance lessons and physical - age changes.

11. Basic knowledge of dance training.

12. Basic knowledge and application of rules for maintaining physical condition and good nutrition practices.

13. Basic knowledge of anatomy and injuries and provision of first aid. Specialty 1st Latin & Ballroom Dances

14. Latin & Ballroom Dances History Facts

15. Theory and Analysis of Latin & Ballroom Dances Technique

Examinations

Multiple choice exams

Prerequisites

Compulsory education or higher and vocational training

Scope

 The TÜV HELLAS  Digital Education Executive scheme refers to a specialized professional who is in charge of designing and implementing digital education programs. Among other things, the digital education executive has practical orientation and theoretical training to set the guidelines for education in the digital age. At the same time, it organizes digital classrooms, produces and makes available electronic educational materials in virtual educational environments, examines innovative practices and the use of distance learning tools, and finally cultivates skills in the production and distribution of electronic content with multiple media, such as video, graphics, world wide web technologies

Syllabus

Digital Education

• International Standards and Guidelines

• Pedagogical positions, innovations and methodological principles in Open and Distance Education Production and Disposition of Electronic Educational Content

• Design of educational presentations

• Design and development of educational videos

• Gamification

• Design of educational websites Distance Education

• Design and organization of Distance Teaching

• Organization, availability and support of educational

• content

• Organization of digital classroom Strategic Planning of Digital Education

• Research Methodology, Design and Writing of Scientific Work

• Teaching Design and Construction of Educational Material

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

 The TÜV HELLAS Special Education Executive refers to a qualified professional who is able to contribute to the detection of learning difficulties, their diagnosis and assessment, the design of educational programmes and the effective implementation of innovative educational practices using digital media and tools for the support of students with special educational needs and difficulties and/or disabilities. It is addressed mainly to general and special education teachers, psychologists, speech and language therapists, occupational therapists, general education staff (educational coordinators, directors), support staff and foreign language teachers in special education and education units or integration departments of general schools in the public and private sector. 

Specialization 

The TÜV HELLAS Special Education Executive scheme includes the following: 
i. Specialist in digital educational tools for parallel support 
ii. Digital portfolio specialist for parallel support 
iii. Digital skills specialist for the detection of learning difficulties 
iv. Digital skills specialist for the development of educational material 
v. Digital skills specialist to support education and special education centres
vi. Specialist in innovative teaching methods integrating digital skills and physical activities for pupils with learning difficulties in general education subjects

Syllabus

i. Special Education Executive - Digital Educational Tools Specialist for parallel support

1. Basic education management tools in the modern era
2. Learning Difficulties
o Dyslexia, dyslexia, dyslexia, dysgraphia, dyscalculia & dysphasia
o ADHD
o Autism
o Mental retardation
3. Parallel support in the context of an inclusive school and
and in addition
4. Digital tools for special education

ii. Special Education Officer - Digital Portfolio Specialist for parallel support

1, 2, 3 and additional
5. Portfolio

iii. Special Education Officer - Digital Skills Specialist for the detection of learning difficulties

1, 2, 3 and additional
6. Assessment and diagnosis of learning difficulties
7. Digital detection tools

iv. Special Education Officer - Digital Skills Specialist for the development of educational material

1, 2, 3 and additional
8. Special education and teaching strategies
4. Digital tools for special education

v. Special Education Executive - Digital Skills Specialist to support education and special education centres

1, 2, 3 and additional
4. Digital tools for special education
7. Digital detection tools

vi. Special Education Officer - Specialist in innovative teaching methods integrating digital skills and physical activities for students with learning difficulties in general education classes

9. Introduction to education of people with learning difficulties
10. Movement, brain and academic skills
11. Innovative teaching methods incorporating physical activities

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS Specialist in the use of new technologies in physical education scheme applies to qualified professionals who are employed in the field of physical education and sport in general and are trained in the use of new technologies in teaching. With their theoretical and practical knowledge they can potentially work in primary and secondary schools, in sports organisations and associations, in municipal or community gyms, in sports enterprises of the wider public or private sector. 

Syllabus

A) Pedagogy of the use of new technologies in physical education

- Pedagogy of Physical Education

- Teaching methods

B) Teaching of individual activities and team sports using new technologies

- Teaching of individual activities

- Teaching of team sports

C) New technologies and distance education in the teaching of physical education

- Methods of practising skills

- Planning and planning of teaching

D) Creation and application of new technologies in physical education

- Modern approaches to the teaching of physical education

Examinations

Multiple choice exams

Certification Requirements

At least Compulsory education and technical training

Scope

The TÜV HELLAS scheme of experts in new vehicle technologies & body paint issues refers to a qualified professional who is involved in the repair and maintenance of motor vehicles and provides solutions in all aspects of body painting. The daily responsibilities of the professional include - but are not limited to - application, repair and change of engines, diagnosis of problems, replacement of parts or the whole engine with the main concern of environmental protection and the application of new technologies, environmentally friendly.This professional can work as an employee in a repair and maintenance workshop for motorcycles and cars, in MOTs or in professionals who have their own workshop.

Syllabus

Replacement of parts and mechanisms
Correct diagnosis and repair of faults
Assembly and disassembly procedures and knowledge of individual mechanisms and systems
Ensuring the safe operation of each repair
Environmental protection theory
Introduction to body painting techniques
Preparation of bodywork for painting
Painting tools and techniques
Issues of different paints

Examinations

Multiple choice theoretical examination

Certification requirements

Minimum Compulsory education and technical training

Scope

 The TÜV HELLAS Smart Fitter Autover - SFA scheme is for a qualified professional Vehicle Glass Installation Technician, able to independently and responsibly perform the replacement and repair of vehicle glass. This certification scheme is addressed to technicians employed by glass replacement companies and car dealerships for the repair, replacement of broken or damaged vehicle glass and its proper installation, always in compliance with safety regulations and legislation. Also identifying issues that may affect proper driving after replacement.

Syllabus

Vehicle windshield technician tools (Tools)

Glass Repair and repair methods

Diagnostic tester and its use in glass technology

Calibration theory and methods of implementing diagnostic tests and calibration

Windscreen replacement and methods of replacement

Legislation around windscreen replacement and repair (Legislation)

Liability and contractual obligations

Examinations

Multiple choice theoretical examination and practical examination.

Certification requirements

Minimum Compulsory education and technical training

Scope

The TÜV HELLAS Shipping Executive scheme concerns a professional who, either independently or by participating in teams, manages issues and applications in the shipping industry. He will understand the operational requirements of planning and supply, as they are formulated in corresponding texts of requirements and instructions of the shipping activities

General and specializations

The TÜV HELLAS Shipping Executive form is divided into the following three sub-schemes :

• Shipping Applications Technician
• Shipping Executive
• Maritime Management & Organization Executive

Syllabus

For sub-scheme: Marine Applications Technician Principles of Shipbuilding

• Types of Ships and Ship Line Design

• Hydrostatics and Stability

• Computerized Volumetric and Area Calculations Operations Research

• Linear Programming

• GAMS, Matlab Databases

• Semi-Structured Data

• Data Exchange Systems and Protocols

• Construction information

• Integrated information and communication systems Software

• Ship, transport and shipping company software

• GISIS – Global Integrated Shipping Information System

For sub-scheme: Shipping Executive Shipping Business Administration

• Basic principles of shipping business and ship management

• Buying and Selling a Ship Maritime Disputes

• Claims from total loss

• Speed and consumption claims

• Claim for Compensation

• Maritime Arbitration

• Arbitration Procedure Analysis of Charters and Bills of Lading

• Terms in tanker voyage charters

• Clauses appearing in taxi charters of

• Cargoes transported by tankers

• Procedure for signing a bill of lading

For sub-scheme: Maritime Administration and Organization Executive

Management of shipping companies

• The Shipping business
• The operating environment and the special characteristics of shipping companies
• The organization of the shipping company and the determining factors of organizational structure
• Segmentation of shipping companies
• Human resource management and safety management in shipping companies
• Outsourcing activities and corporate social responsibility in shipping companies

Shipping Finance

• Shipping cycles and shipping markets
• Shipping Finance
• The Principles of Neptune
• Financial Indicators
• Investment Decisions
• Financial Risk Management in Shipping

Maritime strategy & policy

• Sustainability and shipping policy
• International Shipping Conventions and Agreements
• Environmental Protection and Maritime Policy
• Blue Economy: Economic Dimensions of Maritime Policy
• Green Deal of the European Union
• Basic Principles of Strategy

Coastal zone management

• Sustainable development and importance of coastal zone
• Coastal zone management in a European institutional framework
• Management of coastal zones in Greece
• Integrated coastal zone management

Introduction to Maritime Accounting

• Shipping business and ways of operating a ship
• Maritime accounting concepts
• Operating income
• Operating expenses

Ship Efficiency

• The concept of ship efficiency
• Ship Efficiency and Design
• Ship efficiency metrics
• Additional Measures
• Business practices to enhance efficiency
• Maintenance and monitoring
• Environmental Considerations

Examinations

Multiple choice exams

Certification requirements

Minimum Compulsory education and technical training

scope

The DIMEA Market Controller scheme is for a specialist professional involved in
market control and dealing with illegal trade, including
illegal e-commerce and counterfeiting. The purpose is to ensure
the orderly operation of the product market and the provision of services.

Knowledge framework (syllabus)

 Very good knowledge of Greek language and English (technical terminology).
• Law 4177 Official Gazette 173/A/ 8-8-2013
• YA 91354 Official Gazette 2983/B/ 30.8.2017
• Law 4712 Official Gazette 146/A/ 29.7.2020
• Law 4753 Official Gazette 227/A/ 18.11.2020
• Law 4849 Official Gazette 207/A/ 5.11.2021
• Law 4818 Official Gazette A 124/18.7.2021 (article 58)
• Law 4736 Official Gazette A 200 /20.10.2020
Provision of independent auditor services to verify the achievement of Milestones and -
of the nine (9) Actions of the Ministry of Education and Culture" - RRF 17004

Examination methodology

Theoretical examination

Certification Requirements

At least 1 year
with relevant responsibilities and a Degree/diploma of higher education, in
particular, in Economics, Informatics, Mathematics
(Statistics), Law, or an equivalent title
from foreign schools recognized by the competent
authority - Any postgraduate studies on the higher
degrees will are a qualification for the final
selection
Driver's license &
COMPUTER KNOWLEDGE CERTIFICATE