Content Area

Competence

Client Guidelines

1.0 PURPOSE

This document describes the requirements of the management systems certification process offered by TUV USA . It describes the procedures and rules by which TUV USA manages certification, granting a certificate, and the continuation of certification, as well as your company’s responsibilities for maintaining certification.

2.0 DEFINITIONS

Organization – Your company
Certification body – TUV-USA

3.0 REFERENCE DOCUMENTATION

ISO 17021
ISO 19011

4.0 PURPOSE

The TUV USA certification program is based on the above ISO documents. Within these documents are sections that detail specific requirements that your company must meet in order to be and to remain certified by TUV-USA.

This document has been developed to communicate these requirements to you and your organization.

5.0 PROCEDURE

5.1

Your organization needs to inform the certification body, without delay, of matters that may affect the capability of your management system to continue to fulfill the requirements of the standard used for certification. These include, but are not limited to, changes relating to:

the legal, commercial, organizational status or ownership,
organization and management (e.g. key managerial, decision-making or technical staff),
contact address and sites,
scope of operations under the certified management system, and
major changes to the management system and processes.

5.2

When making reference to your certification status in communication media such as the internet, brochures or advertising, or other documents, your organization must be sure to avoid the following:

making any misleading statement regarding your certification,
use or permitting the use of a certification document (certificate, report, e.g.) or any part thereof in a misleading manner,
For what ever reason, if your TUV-USA certificate is no longer valid, your company must discontinue its use, including in all advertising matter.
Your management system certification cannot be used in such a way as to imply that TUV-USA has certified a product (including service) or process,
implying that the certification applies to activities that are outside the scope of for which the certificate was issued
use of the certification in such a manner that would bring TUV-USA and/or the management system certification process into disrepute and lose public trust.

5.3 Logo Use

There shall be no ambiguity, in the logo or accompanying text, as to what has been certified and which certification body has granted the certification. This logo shall not be used on a product or product packaging seen by the consumer or in any other way that may be interpreted as denoting product conformity.

Logos cannot be applied to laboratory test, calibration or inspection reports, as such reports are deemed to be products in this context.

Use of ISO or accreditation agency logos is governed by separate regulations that may be found on their respective websites.