ISO 9004:2009 IMPLEMENTATION COURSE
Developing expertise on business excellence implementation
Objective is to enhance knowledge on how an organization can align its people, processes and resources to its vision/strategy & focus on common goals to success.
ISO 9004:2009 Implementation Training
Course Objectives
The essential objective of this course is to provide delegates with an in depth understanding on how an organization can align its people, processes and other resources to its vision/strategy & focus on common goals to success. Up on completion of this course, the delegates shall effectively utilize the knowledge gained for implementing business excellence process in the organization in a planned way.
Course Features
It essentially covers the requirements of ISO 9004:2009 & is highly interactive, not only with reference to answering queries, but also sharing the experience gathered through rich working experience in the industry. The course includes series of lectures with individual/syndicate exercises for better learning.
Who should attend?
- Middle & senior management personnel from all types of organizations (e.g. small or big, manufacturing and/or service sector etc.)
- Management representatives of ISO 9001 certified organizations
- Quality Managers and/or coordinators
- Those who will be required to have the knowledge essential to motivate the team implementing the business excellence model
- Consultants of quality and/or quality management system
Course Contents
- Introduction to Business Excellence, History, Relevance, National/International Excellence Awards etc.
- Introduction to Malcolm Baldrige Core Values and Concepts
- Malcolm Baldrige Criteria:- Purpose, Goals, Key Characteristics etc.
- Core values & concepts
- Performance excellence framework (criteria, details)
- 7 key categories (Leadership, Strategic Planning, Customer & Market focus, Measurement, Analysis & Knowledge Management, Workforce Focus, Process Management and Results)
- Overview of Assessment Concepts and Approaches
- Road map on Implementation and integration various quality initiatives such as ISO 9001, Six sigma, Balanced score card, etc.
- Quiz/Examination
- Course summary
Certificate
TUV NORD certificate shall be issued to all the delegates attending the course.
Duration
2 Days.
