Certified customer satisfaction
"We make your success measurable!"
Customer satisfaction is the key to long-term business success. The satisfaction of your customers stems from a subconscious comparative process between the expected and the perceived service. TÜV NORD CERT analyses your customer satisfaction based on the "TÜV documented customer satisfaction".
You have had a customer satisfaction analysis within the last year?
We will gladly examine whether the methods of your customer survey can be integrated into our test procedures. You will find the customer satisfaction analysis rating in the next step.
You have not yet conducted a customer survey?
That's not a problem. TÜV NORD CERT will gladly help you conduct a customer survey. If necessary, TÜV NORD CERT will conduct the customer survey. In this case, you can choose between the following options on how the survey is to be carried out:
- written,
- online,
- by telephone, or
- through on-site interviews.
After the survey
If your customer satisfaction analysis fulfils all of the TÜV NORD CERT criteria, then your company has passed the certification test and can advertise the tested customer satisfaction using the TÜV NORD symbol. This distinguishing feature provides verifiable advantages when it comes to new customer acquisition and customer loyalty.
Effective for all industries
The added EXTRA: TÜV-tested customer satisfaction can refer both to your service as well as your products. Our inspection is geared towards companies in every industry. In addition, the test is also suitable as the basis for additional certifications, such as the service quality or quality of consultation as well as the development or expansion of a quality management system according to DIN EN ISO 9001.
Optimisation tips
In addition to the marketing aspects, your company also benefits through the discovery of potential for improvement by which the demands of your customers are specifically formulated and documented. The potential of your customer's ideas for optimisations and innovations provides a wide variety of benefits.
Note
Of course, we support you in conducting employee surveys. We, as a neutral party, win the trust of your employees. This is the prerequisite for reliable and representative survey results.
